KeyPay Reviews

“Very user-friendly and simple”

Pros

One thing I really like is how easy it is to use. In short it's very user-friendly

Cons

There were a few problems when I tried to set up TOIL because most of our employees don't work a standard 7.5 hour day

“Brilliant award interpreter included”

Pros

Honestly I've notice KeyPay makes running payroll a very simple task. Overall it's the most user friendly and amazing platform I've ever used in a payroll system. Plus its built-in Award interpreter is just brilliant!

Cons

There were a few features that didn't work as I expected but when I raised them with the team they either fixed the issue or added it to their development list for future improvement.

“Tested before buying saved us time”

Pros

We were able to test the system before committing to buying it which made a big difference for us. After we rolled out KeyPay alongside the Clock Me In time and attendance app, our timesheets became much more transparent. HR and payroll staff as well as supervisors can now see exactly how many hours people have worked and spot when someone has missed clocking in or out. Because we no longer have to manually verify entries or chase employees for missing punches, what used to take the payroll team an entire day each week has been reduced to only a couple of hours. On top of that our staff no longer need to carry physical fob keys, removing the chance of losing them and eliminating the recurring replacement costs that had been creeping up.

Cons

I've found that the built-in rostering doesn't match our business roles or shift patterns so we can't really take full advantage of having an integrated rostering tool. Another problem is that the Clock Me In app can't function or save data if the tablet loses its internet connection which creates issues when connectivity is unreliable. Support has also been a pain point as I can't just call someone to talk through a problem and prefer explaining things by voice but instead I have to type out the issue in an email and wait for a response.

“Cloud-based and has a fair price”

Pros

KeyPay turns a heavy, complicated task into something much easier to both understand and to carry out. I feel reassured that my clients are all kept up to date and compliant with ATO requirements and super regulations. Plus being fully cloud-based means I can run or quickly check payroll from anywhere in the world which sounds a lot flashier than it usually is. On top of all that, the pricing is very realistic and budget-friendly.

Cons

The only shortfall I have noticed is that the Legal Services Award isn't included yet but I am already pretty familiar with that award myself so I don't need this tool to handle it for me.