Phenom Intelligent Talent Experience Platform Reviews

Pros

Phenom AI makes my workday a lot simpler. I use it every single day especially when reaching out to potential candidates or sending rejections.

Cons

The AI can sometimes feel quite simple. The emails it creates are very plain and do not feel personal. The generation process also occasionally takes a few minutes making it almost quicker to just use a different AI tool like Copilot.

Pros

The platform is excellent, it provides detailed data and understanding about your career page and offers powerful tools for connecting with people who are both actively and passively looking for jobs.

Cons

No doubt the company means well but they seem to be facing growing pains. Like we have had several different Customer Success Managers and getting updates to our career site usually means filing a formal help request.

Pros

Everything is good. The product itself, the talent strategy it supports and its focus on individual candidates.

Cons

The help provided during the setup phase is insufficient and demands constant attention and direct supervision.

Pros

It provides custom, evidence-based information that makes finding talent more intelligent and effective.

Cons

Sometimes the AI's ideas feel too broad or standard and need to be adjusted by hand to fit our exact requirements.

Pros

My favorite part is how it simplifies how we interact with candidates and removes a huge amount of manual work. The AI-powered suggestions help us find good candidates we could have overlooked and the automatic follow-up messages keep people interested without us needing to track every single conversation. Overall it's made our hiring feel faster while still making the experience feel personal for each candidate.

Cons

There are moments when the AI's suggestions require some adjustment because they are not a perfect match for our particular hiring goals or company culture. I also wish connecting it to our other software had been a little easier as we hit a few obstacles getting all the systems to communicate correctly.

Pros

Phenom Applied AI is unique because it makes the talent process smoother by handling repetitive jobs and giving useful insights. Plus I really value how it uses AI to customize communication with candidates, makes recruiters more productive and speeds up hiring overall. Moreover the easy to use layout and the recommendations based on data help us spot the best people fast, saving time and leading to better choices. It feels like a genuine tool for boosting productivity for both recruiters and the people applying.

Cons

While it has great tools for automation and customization, I have found that some of the more advanced features take time for new users to learn. Also linking it with some of our older internal systems can be complicated which might delay getting started. So I think better training materials and simpler connections with other software would improve the experience.

Pros

The whole Phenom system is very easy for anyone to use and getting it started was simple. We have set a clear rule with our recruiting team to always check this tool first for any new job opening and the platform makes that easy to do. Every day, we log in, use the dashboard to check for new candidates or see how our job ads are doing and we use the X+ tool to create well-written messages to candidates. We usually just make a couple of small changes which saves a lot of time. We also love using X+ to ask questions about a candidate's resume as it gives us accurate answers and can even suggest interview questions. Our support team is great too which makes it easy to keep learning and getting better with the platform. We use Hosted Apply which is a major improvement. Plus connecting it to Workday made our recruiters daily tasks much easier. I mean having the two systems talk to each other is a huge benefit that keeps recruiters from constantly switching between different programs.

Cons

Like with any AI, it can sometimes misunderstand what you want. We also have not quite figured out how to make the fit scoring work for us and we feel the AI Discovery for finding candidates could be better. Plus we do not always get suitable applicants. In short it still needs some refining.

Pros

X+ makes my communication with candidates much faster and improves my overall productivity.

Cons

Making changes to the text the AI creates can be a bit of a hassle.

Pros

The condensed candidate profiles let us evaluate applicants quickly by highlighting the most important details.

Cons

At times the writing assistant sometimes mixes up or does not fully understand our internal rules but we are guiding it on the specifics.

Pros

I really admire how Phenom is always working to upgrade their products. I have used it for many years and watching it get better consistently proves they are dedicated to making it a long-term tool for companies. My personal favorite features are the automated workflows and the candidate screening in the CRM. It is also very user friendy and makes sense as you navigate it. I use it every day for my job and I am a big fan.

Cons

A few of the functions need a while to understand your specific terminology and how you prefer things to be presented.

Pros

What makes it the best is how easily new users and recruiters can start using it. Also being able to update our career site instantly without a web developer and the strong collaboration with Phenom is amazing too. And now in 2025. since my first review, we have added automated scheduling and tools for high-volume hiring. These have saved our recruiting team a lot of time and improved our new hire attendance rates.

Cons

Our company has very specific needs that are not standard features so they require custom work. So this is not a complaint, it is typical with most software. The support team works closely with us to find solutions and has led the way in partnership to make sure we get the full value from their products.

Pros

This product is very simple to operate and just as easy to train others on. Not only is it user friendly but it is also remarkably effective and practical.

Cons

Up to this point everything I have seen has been impressive and I have not come across anything I don't like. The learning process has actually been fun.

Pros

I really support the idea and the vision behind Phenom Applied AI.

Cons

Well I don't like the application of artificial intelligence in job hunting and within the professional workplace.

Pros

There is nothing that I like about this tool. It just wasted our time nothing else.

Cons

The support team seems unorganized and is not very familiar with the systems. They often give us incorrect and inappropriate answers. Plus they frequently do not solve the problem properly. The hiring manager dashboard is also not user-friendly and is difficult to navigate.

Pros

One of my favorite parts is the courses and certifications. As the training modules are very detailed and well-made for learning the application. Also the Phenom Chrome Extension is something I use daily for work and I really like how you can upload a resume and it automatically fills in the candidate's profile. It also connects smoothly with our other software through the extension and via our career site.

Cons

My only issue is that always-on campaigns don't work with automatically updating lists which is a problem. So I'd like new matches in a dynamic list to get the automated message. But I am still fairly new so this might be my own lack of knowledge.

Pros

The dashboard is the most useful part as having a single place for all your tools is simply amazing.

Cons

One thing I hope keeps improving is the number of features available but being able to use the tool through the mobile app is the best though and I hope it expands.

Pros

To me the most helpful aspect of Phenom is the ability to text candidates. Since most people use texting as a main way to communicate, it is great to have that option when emails go unanswered. I also like being able to create email templates with our Alight branding to send to candidates which adds a nice, professional look instead of a plain, generic email. And Overall the tool is very easy to use which helps people who are not very comfortable with technology.

Cons

There are not many things I dislike about the platform, most of my desired changes are minor details that would just help me personally. For instance, I wish the submitted screening answers would sort from oldest to newest automatically. I also wish the questions would appear to recruiters in the same order they were written in the questionnaire, to make reviewing them smoother. Other than that I have no other suggestions.

Pros

The Phenom Intelligent Talent Experience Platform is exceptional because it uses AI to provide a custom experience for each candidate through tailored job suggestions.

Cons

It is a strong tool but it comes with difficulties especially regarding price, a complicated setup process, the need for deep custom changes and requiring significant user training.

Pros

I find the campaign tool to be the most powerful feature for our recruiting efforts.

Cons

I have had to find some indirect methods for building certain lists that I need but it has not been too hard so I don't have any real complaints.