PrismHR Reviews

“Complete payroll and benefits system

Pros

From my experience, it works as a complete system that covers almost every part of running a business, especially when it comes to handling payroll, taxes and benefits. I rely on it to keep everything accurate and organized and it really helps me manage client-related processes more efficiently. The payroll section works well for me and I also find the benefits onboarding feature useful since it guides users clearly. During setup, I found the team very knowledgeable and supportive which made the whole process smoother for me.

Cons

There are some areas of It that aren't very customizable. Customization and branding could use some improvement and flexibility of features. The initial setup process is pretty complicated, with many components and modules.

“Good platform

Pros

Feels like a very complete platform for running a business especially when it comes to handling the more complicated parts of payroll, taxes, benefits administration and reconciliation. It has really helped us improve and fine tune what we're able to offer our clients. The payroll processing interface is well designed and helps keep everything accurate organized and ready to run. It's also very useful for managing benefit payments and staying coordinated with clients. The benefits onboarding tool is another strong point since it walks people through their selections and makes the cost side easier to understand. On top of that their team was very well informed and supportive during setup which helped make sure everything was configured the right way.

Cons

A few parts of the software still feel limited when it comes to customization. Branding options and overall feature flexibility could definitely be better. The initial setup is also fairly complex because there are so many components and modules involved.

“Easy to use organized platform

Pros

What I like most is how everything feels well arranged and even as a first-time user, I didn't find it difficult to understand or get started with.

Cons

I do not like that it cannot be color edited. I want it to match my aesthetic but it does not change to dark theme.

“organized and beginner-friendly

Pros

Everything in this feels well organized and it's pretty easy to understand even when you're using it for the first time.

Cons

One thing I don't care for is the lack of color customization. I'd really like to make it fit my aesthetic but there's no way to switch it to a dark theme.

“Slow disconnected HR system

Pros

The layout works well for me and I can move around the platform without confusion which makes daily tasks easier to handle.

Cons

Clunky processes and a slow backend make things a bit frustrating at times and the modules don't always feel well connected, like onboarding not being fully part of the main HR system.

“Technical improvement needed system

Pros

Using the employee portal has been a good experience for me, since it's set up in a way that's simple and easy to use from an employee perspective.

Cons

It still needs improvement on a few technical issues that come up during regular use.

“Organized reliable support system

Pros

Having used it for years, I find it very organized and easy to work with. I use it daily without issues and I also appreciate how responsive and helpful the support team has been whenever I've needed assistance.

Cons

Integration issues pop up occasionally and there are times when errors show up between It and HotSchedules.

“Flexible cloud payroll system

Pros

Once I got familiar with the payroll system, I found it fairly easy to use and quite flexible for my needs. I also like how quickly the chat support responds and since it's cloud-based, I don't have to worry much about downtime or technical issues.

Cons

Support isn't always strong when raising tickets, so I usually end up using the chat option instead.

“Simplified business workflow system

Pros

Compared to what I used before, I find this system much easier to work with and it has simplified a lot of my regular tasks.

Cons

Nothing I can think of currently. It works great overall.

“All in one data system

Pros

It helps me manage everything in one place which saves me time and makes my work more organized and I can handle data without switching between multiple tools.

Cons

A little updating would help and I do feel like improvements will come over time.

“Early pay financial access feature

Pros

One feature I really like is the "Pay by Day" option in OneSource, since it allows early access to earnings when needed. I also find it helpful that I can review my financial details easily in one place.

Cons

The site could use a refresh and having a proper mobile app for smartphones would make it better.

“Simple HR tracking tool

Pros

For my daily use, I find the tool simple and practical, especially for tracking attendance and checking things like claims, tax details, leave records and salary breakdowns.

Cons

Claiming CTC and non-CTC benefits can feel a bit tricky and notifications for things like claims or leave updates don't always show on the home page. Regularization, shift changes and swapping weekly offs can also feel confusing when doing them for the first time.