Enterprise, 500+ employees
“support team always willing to help”
Pros
Their support team is cooperative and always willing to collaborate on solving any problems that come up. They do a great job keeping us in the loop about new developments and improvements. Since I haven't used similar platforms, I can't really compare it to competitors.
Cons
I don't have much to complain about here. There were some problems before but the team is always eager to help us sort things out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enterprise, 500+ employees
“Professional customer care”
Pros
Customer care is amazing at Qlearsite. They are professional and helpful, always working to meet our specific needs
Cons
A bit difficult to get used to, though overall it's still pretty solid
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“Reporting feature is amazing”
Pros
I have never been disappointed by the support staff. Set up is simple and didn't need any technical help to get started. What I really appreciate is how the surveys cover all the important areas that actually matter for organizational health. The reporting features work exactly as I hoped, and I can easily drill down into different data views and pull information for my own reports. There's also a nice selection of pre-built survey templates for both quick pulse checks and more detailed deep-dives.
Cons
The evaluation statements sometimes mix different aspects together which makes it harder to pinpoint specific areas that need improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 101-500 employees
“Valuable insights on how to create a more positive workplace”
Pros
The insights into what motivates our team are valuable. We also get great feedback from departing employees, which helps us understand how to improve retention and create a more positive workplace.
Cons
Can't really think of any major issues right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“easy to set up and schedule surveys”
Pros
I like how much more I can do on my own now. Setting up and scheduling surveys is super easy and doesn't require constant support requests.
Cons
The theme generator struggles with longer responses that cover multiple topics in a single answer. Report customization is pretty limited and I wish there was more flexibility in how you can build them. Also, the report interface could really use a visual upgrade since it looks outdated.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Mid Market, 51-100 employees
“extremely powerful text analytics capabilities”
Pros
The text analytics capabilities here are powerful, honestly the strongest I've come across in my 25 years working with employee engagement surveys globally.
Cons
It was a bit tricky figuring out how to use the portal effectively.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mid Market, 101-500 employees
“simple layout”
Pros
Simple layout that wasn't hard for me to understand, plus the questionnaire doesn't take long to complete
Cons
Login issues are frustrating and it's annoying that managers lose dashboard access after 90 days without warning.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8