Velocity Global Reviews

“Reliable vustomer support

Pros

it is perfect for companies that want to expand internationally or hire remote talent without the effort of setting up operations in each country. It really takes the stress out of the process.

Cons

No complaints about it but I think offering more benefits could make this service even more attractive to potential candidates. More perks would definitely be a plus.

“very clear process

Pros

There was communication and follow-up every step of the way, plus advice whenever I had any questions during the process.

Cons

I haven't faced anything bad or anything that could make the process easier.

“friendly support but health plan setup issues

Pros

Everyone is super accessible, friendly and helpful. The computer systems are easy to use which made me feel right at home.

Cons

The health plan was difficult to use outside Sao Paulo and Rio de Janeiro and the reimbursements for visits to out-of-network doctors were really low. It could be improved for people in other locations.

“awesome team but needs faster responses

Pros

It is made up of people who are really welcoming, professional and show empathy towards others. It made everything easier.

Cons

It would be great to have a WhatsApp number for quicker responses to some things. It would make communication faster.

“Smooth process and great experience

Pros

My process was clear and simple. I got the offer and started working less than two weeks later. Marina, who's in charge of me has been there since day one, helping me and clearing up any doubts. I'd definitely recommend Velocity Global.

Cons

My experience has been great so I don't have any complaints at all. Everything has worked well for me.

“Attentive team... could use more details

Pros

Team in Brazil is very attentive and always responds quickly. They are always willing to clear up any doubts and support me with anything I need.

Cons

There's nothing I specifically dislike. I do wish there were more detailed explanations about each salary entry but whenever I reach out by email, they always provide the information I need.

“Fast support but missing credit card

Pros

What I like the most is how fast they answer my requests. They are always quick to help.

Cons

I guess the only downside is not having a corporate credit card. But I totally get that it's not Velocity Global's fault.

“amazing customer service

Pros

Every time I had a question or needed any kind of support, Marina responded right away and gave me solutions to get things sorted out.

Cons

No cons so far. Everything has gone smoothly.

“efficient HR support

Pros

Their support team is always available to help with any request or question you have!

Cons

I have nothing to complain about! I've had a great experience so far.

“Quick answers but benefits need improvement

Pros

The support with HR tasks is always fast and spot on.

Cons

So far I have nothing negative in my mind. Everything's been great!

“Top notch software so far

Pros

I really like that it responds to my questions in a very short period of time. The best part is that their answers are very easy which makes everything so much easier to understand and act on quickly.

Cons

It could definitely find better third parties for things like meal vouchers, health insurance and other benefits. The current options just don't feel like the best fit.

“Loved their team seriouslyy..

Pros

The customer support team is amazing...they are so fast. Whenever I submit a ticket, it's usually solved in just a few minutes which is awesome and saves me so much time.

Cons

There are some improvements that could be made to the platform to better suit Brazilian standards. Also, a mobile app would be a great addition...it would make things much more convenient.

“fast support but integration issues

Pros

Customer support is usually pretty fast which is a big help when you need a quick answer or solution. They are reliable and I always know I can count on them to get back to me quickly.

Cons

It seems like the integration between Velocity and my employer is not that smooth. I've had issues with reimbursements and I have received conflicting information from both sides which can be frustrating.

“platform needs work

Pros

The local team in Brazil is always so on point with their answers. They give me accurate information every time and they always respond in a timely manner which really helps me keep everything on track.

Cons

I get the feeling that the platforms are not really user-oriented. They could be a lot more simple and easier to use especially for the people using them every day.