vensureHR Reviews

Pros

I don't have a positive impression of the company. In short it did not work well for me.

Cons

There have been constant mistakes ranging from minor issues to major ones. The worst was when employees health insurance was canceled without any notice, leaving them uninsured.

Pros

There hasn't been much to point to as a positive. I'd struggle to mention anything that stands out in a good way.

Cons

Since it took over, we've gone through several different account contacts which has been incredibly frustrating. Our payroll has been wrong about half the time and I still only have one person that I know to reach out to. Ever since they acquired Tilson, the competence and professionalism of the new service representatives has been abysmal.

Pros

Having a true one stop shop for US hiring has been a big advantage for us. It has really supported our growth in the US and the ROI has absolutely been worth it.

Cons

There's nothing major to complain about overall though the CRM could use some improvement.

Pros

They do a really good job of working with us and adapting their service to fit the way our company operates.

Cons

Communication between departments can be inconsistent at times especially with benefits. Also I wish we could make certain changes ourselves because it often takes a long time for their team to get things updated or fixed.

Pros

One of the best parts has been having an amazing HR Business Partner like Michael Huffman working alongside us on all HR related matters.

Cons

The only real challenge has been the time difference. Our business partners are based in Arizona while we're in Dallas so being two hours ahead sometimes means we have to wait until their workday starts before getting what we need which can push things into mid-morning on our side. Aside from that everything has been fine.

Pros

Having payroll, benefits, HR administration and compliance support all built into one platform really manages our day to day work. It covers so many of the functions our clients rely on which makes managing everything much more convenient in one place.

Cons

A few parts of the platform did feel somewhat outdated. During our July 2026 renewal, the benefits enrollment portal was especially not very easy to navigate. Even so the service team was incredibly supportive and helped us work through the issue and from what I understand, they have already addressed it.

Pros

Since the move to Vensure through CertiPay, things have been really frustrating. Employees have gone weeks without being able to view their pay stubs, there have been no meaningful updates and support has provided very little help.

Cons

The reporting tools are hard to work with, pay stubs still cannot be accessed on the website and it hasn't provided them by mail or email either.

Pros

A dedicated team has been such a positive part of the experience. Essie, Veronica and Sadiq are patient, quick to respond and really know what they're doing.

Cons

I don't have any complaints to share as they've been very helpful throughout.

Pros

Though a handful of team members genuinely seem to care but our onboarding experience was still an absolute mess.

Cons

The sales demo is pretty amazing and packed with promises, making it sound like HR and payroll support will be strong. Once you sign though the reality is very different as the onboarding team has a lot of turnover and seems more like a short-term, high-churn department.

Pros

When it was Sheakley, we were extremely satisfied with the software.

Cons

They have been less than transparent about our outstanding ERTC payments. They attempted to hold them as credits rather than making a lump sum payment, and they did not pay us the full amount of interest, claiming it was a fee. This practice goes against the law.