American Family Insurance Reviews

Pros

The whole staff felt genuinely helpful. Samantha was especially knowledgeable and walked us through the details clearly making sure we understood what everything meant. She also took the time to help us choose coverage that actually fit our needs, instead of pushing us toward a one-size option. Overall, it felt trustworthy from start to finish and I'd absolutely recommend them to others.

Cons

No downsides..

Pros

Really solid service overall. The way everything was laid out made it simple to follow and the explanations were thorough enough that I didn't feel lost at any point.

Cons

All good, i have zero complaints

Pros

Replies are prompt and the support team helped me lower my expenses. Thanks a lot, this has made a noticeable difference for my budget.

Cons

Nothing i can mention as a negative

Pros

Beau really went above and beyond to help us and he guided us through the process to find the best policies. Overall, it was a genuinely great experience from start to finish.

Cons

Great tool, i have no cons

Pros

Their rep Jeannine Talbot was genuinely helpful throughout the whole process and a pleasure to work with.

Cons

Honestly, no negative issues from my side...

Pros

Adam and Jack really impressed me with how clearly they communicated and how genuinely they looked out for our best interest.

Cons

Series tickets ended up being unavailable, even though we were still hoping. Also, it was noted that the customer's late uncle had been a former Premier agent.

Pros

Eric was really responsive and understanding when it came to the different policy issues. I was also hoping to get Series tickets but it sounds like there simply wasn't any availability. Overall, the communication and guidance still felt solid. My uncle, Allen Simon, was a Premier agent for most of his life so I'm used to good service and this matched that standard.

Cons

Got no complaints with it, at all...

Pros

Customer representative Kirby saved me a lot of money compared to the policy I had with another company. Also, the agent I worked with was genuinely nice and super helpful throughout the process.

Cons

Everything works well, no problems

Pros

They walked us through everything in a way that made our options feel easy and we never felt confused about what we were choosing. The guidance was backed by real knowledge and it came across as genuinely helpful.

Cons

No criticism, all went good

Pros

Response times to my questions were really quick and the graphics plus printed materials were on point. The paperwork clearly laid out the coverage and costs which made it much simpler to compare against my current insurance plan.

Cons

For me, nothing seemed to be a problem during the process.

Pros

They're actually a pleasure to work with, communication and support felt spot-on throughout. Jamie was also very friendly and always willing to help when questions came up.

Cons

In my experience, nothing bad came up

Pros

I was able to get strong policy coverage for looking at a pretty low cost which was a big win for me.

Cons

Good one, no issues

Pros

The staff clearly know what they're doing and you can tell they genuinely care about every customer they help. The overall support felt personal and thoughtful, not like a scripted sales pitch.

Cons

The only thing that didn't sit well was the cost, umbrella coverage premiums are pretty high. Also, the sign-up process felt more drawn out and tiring than what I experienced with other insurers.

Pros

My assigned agent really took care of everything and walked me through the process while answering all my questions in a thorough way. Having had a positive experience with AmFam before also helped set my expectations.

Cons

Premiums are pretty high particularly for umbrella insurance which makes me consider comparing options down the road. The sign-up steps felt a bit tiring and more complicated than what I've seen with other insurers.

Pros

The insurance pricing ended up being pretty reasonable and the staff came across as friendly and genuinely helpful.

Cons

I have no problems, my experience was nice

Pros

American Family Insurance agent was excellent. It was really to talk to them. they were very well-informed, answered all my questions and explained everything thoroughly. They are actually interested in their work and in helping clients.

Cons

No complaints so far.