Total 15 reviews

3.6

All reviews are from verified customers

Rating Distribution

5

Stars

27%

4

Stars

33%

3

Stars

13%

2

Stars

27%

1

Stars

0%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

JA

J. Anderson

Family, 1-10 employees

4.0
August 2023

Solid Coverage

Pros

Erie Insurance Groups auto insurance coverage options provided solid protection for our vehicles. The claims process was efficient, and their agents were helpful throughout.

Cons

The policy documentation was quite lengthy, and understanding all the terms required some effort. A more concise summary of the coverage details would be appreciated.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

BP

B. Patel

Business, 1-10 employees

3.0
July 2023

Quick Quotes

Pros

Erie Insurance Groups quoting process was quick and efficient. We were able to get auto insurance quotes tailored to our needs within a short time frame.

Cons

While the quoting process was fast, we found that the policy terms were a bit rigid and not as customizable as we had hoped.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

7

KS

K. Simmons

Simmons Family, 1-10 employees

5.0
July 2023

Hassle-Free Claims

Pros

Erie Insurance Groups home insurance proved its worth when we needed to file a claim for storm damage. The claims process was smooth, and the companys representatives guided us through each step.

Cons

We havent encountered any notable downsides with Erie Insurance Groups home insurance. The coverage was comprehensive, and the claims support was exceptional.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

KL

K. Lee

Family, 1-10 employees

4.0
June 2023

Comprehensive Coverage

Pros

Erie Insurance Groups life insurance offerings impressed us with their comprehensiveness. We chose term life insurance with additional accidental death coverage, and the policy terms were clear. Their representatives were helpful in explaining the options.

Cons

The online account management portal could use some improvement. It wasnt as user-friendly as we expected, and navigating through policy details was a bit cumbersome.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

AC

A. Carter

Carter Family, 1-10 employees

2.0
June 2023

Not the Best Fit

Pros

Erie Insurance Groups life insurance options are diverse, but the policies did not align well with our familys needs and budget.

Cons

The premium costs were higher than anticipated, and the terms of the policy were more complex than expected. We decided to go with a different provider that offered better value.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

MP

M. Patel

Small Business, 1-10 employees

4.0
May 2023

Responsive Support

Pros

Erie Insurance Groups customer support team is highly responsive and always willing to assist. We chose their business insurance options and appreciated the tailored approach to meet our unique requirements.

Cons

While the policies were well-structured, the initial quoting process took longer than expected. Streamlining this process could improve the overall experience.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

MR

M. Rodriguez

Rodriguez Investments, 1-10 employees

2.0
May 2023

Lackluster Service

Pros

Erie Insurance Groups agents were responsive during the quoting process, and we appreciated their willingness to answer our questions.

Cons

However, after signing up for auto insurance, the level of customer service dropped. Our inquiries took longer to get a response, and we felt that the follow-up was lacking.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

4

RT

R. Thompson

Thompson Tech Solutions, 51-100 employees

5.0
April 2023

Comprehensive Business Coverage

Pros

Erie Insurance Groups business insurance options provided comprehensive coverage for our tech company. From liability to property protection, the policies were well-suited to our industrys unique risks.

Cons

Thus far, we havent encountered any significant issues with Erie Insurance Groups business insurance services. The coverage terms and claims process have met our expectations.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

SJ

S. Jackson

Family, 1-10 employees

2.0
April 2023

Mixed Experience

Pros

Erie Insurance Groups home insurance coverage options were comprehensive and suited our needs. Their agents were responsive and helpful in explaining the details of the policy.

Cons

The process of obtaining a quote was cumbersome, and we faced delays in getting accurate pricing information. Additionally, some of the policy terms were a bit confusing and required clarification.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

4

Functionality

4

LM

L. Martinez

Family, 1-10 employees

4.0
March 2023

Peace of Mind

Pros

Erie Insurance Group offered a variety of insurance options for our familys needs. We opted for auto and home insurance, and having comprehensive coverage has given us peace of mind. The claims process was straightforward, and their agents were knowledgeable.

Cons

The policy documentation was a bit dense, and we had to spend time clarifying some terms. It would be helpful if they could simplify the language for easier understanding.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

LT

L. Thompson

Thompson Enterprises, 11-50 employees

2.0
March 2023

Disappointing Experience

Pros

Erie Insurance Group offers a range of insurance options, but our experience was disappointing. We selected home insurance, and while the coverage seemed comprehensive, the claims process was lengthy and frustrating.

Cons

We faced difficulties during the claims process for a property damage issue. Communication from Eries claims department was unclear and inconsistent, leading to unnecessary delays and stress.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

4

JM

J. Mitchell

Mitchell Family, 1-10 employees

5.0
February 2023

Excellent Personalized Coverage

Pros

Erie Insurance Groups auto insurance options were tailored to our specific driving habits and needs. The personalized coverage options ensured we were adequately protected while keeping our premiums reasonable.

Cons

We have not experienced any downsides with Erie Insurance Groups auto insurance services. The policy terms and rates are fair, and the customer service has been responsive.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

AJ

A. Johnson

Business, 11-50 employees

4.0
February 2023

Reliable Coverage

Pros

Erie Insurance Groups range of coverage options is impressive. We opted for auto and business insurance, and their policies have provided reliable coverage for our needs. The claims process was smooth, and their customer service was helpful.

Cons

The pricing, while competitive, could be more transparent. It took some effort to fully understand the costs associated with our policies.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

SP

S. Patel

Patel Consulting, 11-50 employees

5.0
January 2023

Exceptional Service and Coverage

Pros

Erie Insurance Groups comprehensive coverage options exceeded our expectations. We opted for both home and business insurance, and the policies provided peace of mind in terms of protection against various risks.

Cons

We have yet to encounter any significant drawbacks or issues with Erie Insurance Group. So far, the experience has been smooth and positive.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

RN

R. Nguyen

Business, 11-50 employees

3.0
January 2023

Decent Options

Pros

Erie Insurance Group offers a decent range of insurance options. We chose auto and business insurance, and the policies provided adequate coverage for our needs. Their agents were knowledgeable and helped us find suitable plans.

Cons

The claims process for our business insurance took longer than expected, causing some inconvenience during a critical time. Streamlining the claims handling could improve the overall experience.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8