serviceMAPFRE Insurance Reviews
15 Reviews
Overall Rating
3.3
15 Reviews
Rating Distribution
5
(0)
4
(8)
3
(4)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Overall Rating
3.3
15 Reviews
Rating Distribution
5
(0)
4
(8)
3
(4)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Filters
Industry
Provider Size
Time Used
Mixed Experience
Mixed Experience
Pros
Our experience with MAPFRE has been mixed. While some interactions have been smooth, others have been marred by confusion and miscommunication.
Cons
The inconsistency in their service quality and response times has left us uncertain about the reliability of their coverage.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
P. Patel
Patel Investments, 11-20 employees employees
Aug 19, 2023
Peace of Mind
Peace of Mind
Pros
MAPFREs home insurance policy has given us peace of mind knowing our property and belongings are protected against unforeseen events.
Cons
However, the online policy management platform could be more user-friendly and intuitive.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
A. Patel
Individual, 1 employees employees
Jul 31, 2023
Motorcycle Protection
Motorcycle Protection
Pros
MAPFREs motorcycle insurance provides specialized coverage that gives us peace of mind when it comes to our riders safety.
Cons
However, the policy documentation process could be more streamlined to save time for both us and our riders.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
R. Lee
Business, 6-10 employees employees
Jul 27, 2023
Disappointing Customer Support
Disappointing Customer Support
Pros
While MAPFREs insurance coverage is decent, we have faced frustrating experiences with their customer support. They often take a long time to respond to queries and concerns.
Cons
The claims process has been challenging, with delays and lack of clear communication, which has impacted our operations.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
L. Williams
Williams Solutions, 21-50 employees employees
Jul 01, 2023
Reliable Home Insurance
Reliable Home Insurance
Pros
MAPFREs home insurance offers reliable protection against a variety of perils, providing security for our properties.
Cons
However, customer service response times could be improved for faster issue resolution.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
L. Nguyen
Nguyen Real Estate, 6-10 employees employees
Jun 17, 2023
Above-Average Coverage
Above-Average Coverage
Pros
MAPFREs insurance coverage offers above-average protection for our properties and assets. Their policies are comprehensive and well-suited to our business needs.
Cons
However, the premium rates are slightly higher than expected, affecting our budget for insurance expenses.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
G. Patel
Patel Ventures, 6-10 employees employees
Jun 04, 2023
Comprehensive Home Insurance
Comprehensive Home Insurance
Pros
MAPFREs home insurance offers comprehensive coverage for our properties, including protection against natural disasters and liability claims.
Cons
The premium rates seem slightly higher compared to other providers, but the coverage and service quality justify the cost.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
M. Garcia
Business, 11-20 employees employees
May 09, 2023
Comprehensive Auto Coverage
Comprehensive Auto Coverage
Pros
MAPFREs auto insurance provides comprehensive coverage options that suit our diverse fleet of vehicles.
Cons
The policy renewal process could be more streamlined to save time for our busy team.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
E. Smith
Smith Automotive, 11-20 employees employees
Apr 21, 2023
Limited Coverage Options
Limited Coverage Options
Pros
MAPFREs pricing is competitive, but the coverage options are limited compared to other providers. Weve had to supplement our policies with additional coverage from other sources.
Cons
The lack of customization in their policies makes it difficult to tailor coverage to our specific business needs.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
T. Robinson
Robinson Holdings, 11-20 employees employees
Apr 13, 2023
Decent Support
Decent Support
Pros
MAPFREs customer support team has been generally helpful in addressing our queries and concerns related to policy changes and coverage.
Cons
However, the online platform for managing policies could use some improvement in terms of user-friendliness and accessibility.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
R. Davis
Davis Technologies, 11-20 employees employees
Mar 18, 2023
Reliable Auto Coverage
Reliable Auto Coverage
Pros
MAPFREs auto insurance coverage has been reliable for our fleet of company vehicles. It offers comprehensive protection against accidents and damages.
Cons
However, communication with customer support can be a bit slow, especially when we need to make changes to our policy quickly.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
S. Johnson
Business, 21-50 employees employees
Mar 14, 2023
Inconsistent Service
Inconsistent Service
Pros
MAPFREs services have been inconsistent. While weve had smooth experiences with some claims, others have been marred by delays and miscommunication.
Cons
The lack of transparency in their claims process has been frustrating for our team and has caused unnecessary stress during already challenging times.
Ease of use
5
Value for money
6
Customer Support
4
Functionality
5
M. Carter
Carter Construction, 21-50 employees employees
Feb 27, 2023
Solid Business Coverage
Solid Business Coverage
Pros
MAPFREs business insurance has been reliable in protecting our properties, vehicles, and operations from potential risks.
Cons
Occasionally, the claims process can take longer than expected, causing minor disruptions to our business operations.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
J. Miller
Business, 51-100 employees employees
Feb 08, 2023
Satisfactory Motorcycle Coverage
Satisfactory Motorcycle Coverage
Pros
MAPFREs motorcycle insurance coverage meets our needs, ensuring our riders are protected on the road.
Cons
However, the policy documentation could be presented more clearly for easier understanding.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
K. Anderson
Anderson Enterprises, 11-20 employees employees
Jan 14, 2023
Competitive Pricing
Competitive Pricing
Pros
MAPFREs pricing for their insurance products is competitive, offering good value for the coverage provided.
Cons
Nonetheless, weve faced minor issues with the accuracy of policy documents, requiring extra time to rectify errors.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
S. Adams
Adams Consulting, 1-5 employees employees
Jan 09, 2023
Filters
Mixed Experience
Mixed Experience
Pros
Our experience with MAPFRE has been mixed. While some interactions have been smooth, others have been marred by confusion and miscommunication.
Cons
The inconsistency in their service quality and response times has left us uncertain about the reliability of their coverage.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
P. Patel
Patel Investments, 11-20 employees employees
Aug 19, 2023
Peace of Mind
Peace of Mind
Pros
MAPFREs home insurance policy has given us peace of mind knowing our property and belongings are protected against unforeseen events.
Cons
However, the online policy management platform could be more user-friendly and intuitive.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
A. Patel
Individual, 1 employees employees
Jul 31, 2023
Motorcycle Protection
Motorcycle Protection
Pros
MAPFREs motorcycle insurance provides specialized coverage that gives us peace of mind when it comes to our riders safety.
Cons
However, the policy documentation process could be more streamlined to save time for both us and our riders.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
R. Lee
Business, 6-10 employees employees
Jul 27, 2023
Disappointing Customer Support
Disappointing Customer Support
Pros
While MAPFREs insurance coverage is decent, we have faced frustrating experiences with their customer support. They often take a long time to respond to queries and concerns.
Cons
The claims process has been challenging, with delays and lack of clear communication, which has impacted our operations.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
L. Williams
Williams Solutions, 21-50 employees employees
Jul 01, 2023
Reliable Home Insurance
Reliable Home Insurance
Pros
MAPFREs home insurance offers reliable protection against a variety of perils, providing security for our properties.
Cons
However, customer service response times could be improved for faster issue resolution.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
L. Nguyen
Nguyen Real Estate, 6-10 employees employees
Jun 17, 2023
Above-Average Coverage
Above-Average Coverage
Pros
MAPFREs insurance coverage offers above-average protection for our properties and assets. Their policies are comprehensive and well-suited to our business needs.
Cons
However, the premium rates are slightly higher than expected, affecting our budget for insurance expenses.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
G. Patel
Patel Ventures, 6-10 employees employees
Jun 04, 2023
Comprehensive Home Insurance
Comprehensive Home Insurance
Pros
MAPFREs home insurance offers comprehensive coverage for our properties, including protection against natural disasters and liability claims.
Cons
The premium rates seem slightly higher compared to other providers, but the coverage and service quality justify the cost.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
M. Garcia
Business, 11-20 employees employees
May 09, 2023
Comprehensive Auto Coverage
Comprehensive Auto Coverage
Pros
MAPFREs auto insurance provides comprehensive coverage options that suit our diverse fleet of vehicles.
Cons
The policy renewal process could be more streamlined to save time for our busy team.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
E. Smith
Smith Automotive, 11-20 employees employees
Apr 21, 2023
Limited Coverage Options
Limited Coverage Options
Pros
MAPFREs pricing is competitive, but the coverage options are limited compared to other providers. Weve had to supplement our policies with additional coverage from other sources.
Cons
The lack of customization in their policies makes it difficult to tailor coverage to our specific business needs.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
T. Robinson
Robinson Holdings, 11-20 employees employees
Apr 13, 2023
Decent Support
Decent Support
Pros
MAPFREs customer support team has been generally helpful in addressing our queries and concerns related to policy changes and coverage.
Cons
However, the online platform for managing policies could use some improvement in terms of user-friendliness and accessibility.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
R. Davis
Davis Technologies, 11-20 employees employees
Mar 18, 2023
Reliable Auto Coverage
Reliable Auto Coverage
Pros
MAPFREs auto insurance coverage has been reliable for our fleet of company vehicles. It offers comprehensive protection against accidents and damages.
Cons
However, communication with customer support can be a bit slow, especially when we need to make changes to our policy quickly.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
S. Johnson
Business, 21-50 employees employees
Mar 14, 2023
Inconsistent Service
Inconsistent Service
Pros
MAPFREs services have been inconsistent. While weve had smooth experiences with some claims, others have been marred by delays and miscommunication.
Cons
The lack of transparency in their claims process has been frustrating for our team and has caused unnecessary stress during already challenging times.
Ease of use
5
Value for money
6
Customer Support
4
Functionality
5
M. Carter
Carter Construction, 21-50 employees employees
Feb 27, 2023
Solid Business Coverage
Solid Business Coverage
Pros
MAPFREs business insurance has been reliable in protecting our properties, vehicles, and operations from potential risks.
Cons
Occasionally, the claims process can take longer than expected, causing minor disruptions to our business operations.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
J. Miller
Business, 51-100 employees employees
Feb 08, 2023
Satisfactory Motorcycle Coverage
Satisfactory Motorcycle Coverage
Pros
MAPFREs motorcycle insurance coverage meets our needs, ensuring our riders are protected on the road.
Cons
However, the policy documentation could be presented more clearly for easier understanding.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
K. Anderson
Anderson Enterprises, 11-20 employees employees
Jan 14, 2023
Competitive Pricing
Competitive Pricing
Pros
MAPFREs pricing for their insurance products is competitive, offering good value for the coverage provided.
Cons
Nonetheless, weve faced minor issues with the accuracy of policy documents, requiring extra time to rectify errors.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
S. Adams
Adams Consulting, 1-5 employees employees
Jan 09, 2023