United Healthcare Practice, 101-500 employees
More than a year
“Turning Denied Claims into Payments with MZ Medical Billing”
Pros
Recovered payments from denied and underpaid claims we had set aside Careful review of each case with strong follow-up on appeals Clear updates and easy-to-understand communication Noticeable improvement in overall collections from disputed claims
Cons
The process takes some time since they review cases in detail They may ask for additional documents to strengthen appeals Results can vary depending on the complexity of each claim
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
West Valley Health Group, 51-100 employees
More than a year
“Helped Bring Better Structure to Our Practice”
Pros
Helped fix gaps in our practice management process. Billing workflow is now clearer and easier to handle. We are collecting more payments than before. They keep track of tasks without constant follow-ups. Reduced workload for our in-house staff.
Cons
Took some time to get used to their working style. Early communication needed a bit of back and forth. Progress was steady but not very fast at the start.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Green Valley Medical Associates, 51-100 employees
Less than 6 months
“Helpful Audit for Our Clinic”
Pros
The audit gave us a clearer view of our billing workflow. They found a few mistakes in our claims that we had missed. Their notes made it easier for our team to fix those issues.
Cons
The review took some time since we had to share billing records. We had to adjust a few steps in our billing routine after the audit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Good Health Care, 11-50 employees
Less than a year
“Positive Experience With MZ Medical Billing”
Pros
Payments are posted quickly and correctly, which keeps our accounts clean and up to date. We’ve had fewer posting errors compared to when we handled it in-house. The reports are clear and make it easy to track what’s been paid and what’s still pending. It’s taken a lot of daily workload off our front office team.
Cons
It took a little time at the beginning to get everything aligned with our system, but once it was set up, it ran smoothly. You still need to review reports on your end, which is normal, but it does require some oversight. Communication is steady, though during busier periods responses can take a bit longer nothing major, just something to keep in mind.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Green Valley Family Medical Clinic, 11-50 employees
Less than 6 months
“Finally Got Our Denials Under Control with MZ Medical Billing”
Pros
Denied claims were handled quickly and properly We’ve seen fewer denials and steadier payments Saves our team a lot of time and stress They keep us updated and are easy to reach
Cons
It took a short time in the beginning to get everything aligned You still need to share complete information from your side for the best results
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Summit Care, 11-50 employees
Less than a year
“Dependable Patient Billing Services with Clear Communication and Strong Follow-Up”
Pros
The team handles patient statements, payment follow-ups, and account inquiries with strong organization and accuracy. Clear communication with both our office and patients, which has reduced confusion and billing disputes. 24/7 availability has been a major advantage. We receive timely responses whenever issues arise. Payments are tracked properly, and reporting is easy to review. Their staff is professional, courteous, and well-informed about compliance and billing standards.
Cons
The onboarding process required detailed documentation upfront, but it ultimately helped streamline the workflow. They follow structured billing protocols, which may require minor internal adjustments at the beginning, though it improves consistency over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Horizon Care Solutions, 11-50 employees
Less than a year
“Great Support for My RCM Project”
Pros
Claims and follow-ups are handled consistently, which helps keep payments on track Denials are reviewed carefully and addressed without unnecessary delays Clear reporting makes it easy to understand where accounts stand Communication is steady, and the team is easy to reach when questions come up
Cons
The initial setup took some time to align workflows and expectations, but things improved once everything was in place Detailed reporting can feel overwhelming at first, though it becomes helpful once you get used to the format
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Clear Path, 11-50 employees
Less than a year
“Reliable Billing Partner for Our Practice”
Pros
Quick and responsive support when questions or issues come up Claims and follow-ups are handled consistently Helps reduce payment delays and improve cash flow Easy communication without repeated back-and-forth Takes pressure off in-house staff and daily billing tasks
Cons
Setup takes some time while workflows are reviewed Works best when practice goals are clearly shared upfront May feel like more support than very small practices need
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
My Defi Pet, 11-50 employees
Less than a year
“Billing Finally Feels Organized and Stress-Free”
Pros
Team quickly took control and organized the billing process. Claims were handled accurately from the start. Clear and consistent communication throughout. Payments became steadier and more reliable. Reduced stress and daily billing headaches. Professional and dependable support.
Cons
No major issues mentioned, though response times may vary slightly during busy periods.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
My Defi Pet, 11-50 employees
Less than a year
“Billing Finally Feels Organized and Stress-Free”
Pros
Team quickly took control and organized the billing process. Claims were handled accurately from the start. Clear and consistent communication throughout. Payments became steadier and more reliable. Reduced stress and daily billing headaches. Professional and dependable support.
Cons
No major issues mentioned, though response times may vary slightly during busy periods.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Moto Health, 11-50 employees
Less than a year
“Smooth and Reliable Revenue Cycle Support”
Pros
Responsive team and easy communication Good understanding of revenue cycle workflows Consistent support throughout the project Processes were handled smoothly without delays
Cons
Initial setup took a little time More detailed reporting could be helpful for tracking progress
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
CarePath, 11-50 employees
Less than a year
“Reliable support that made our daily billing work easier”
Pros
They handled our project with care and consistency Communication felt easy and clear like a normal workday conversation Billing tasks that used to take hours were managed smoothly Follow ups were done on time which reduced stress in our routine The team understood our needs without repeating things again and again
Cons
At the beginning it took a little time to align on workflows but once settled everything ran well Response time during very busy days could be slightly slower but the quality of work stayed strong
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10