Anna Siba
Pine Harbor Behavioral Wellness Center, 11-50 employees
More than a year
“How MZ Medical Billing Helped Our Mental Health Clinic in GA
Pros
MZ Medical Billing helped our mental health clinic in Georgia clean up several billing problems we were dealing with, especially unpaid claims and insurance follow-ups. Their team stayed in contact with us, answered questions quickly, and handled authorizations and claim tracking better than our previous billing company. As a practice manager, I also appreciated how organized their reporting was each month.
Cons
The onboarding process took a little time in the beginning because they reviewed a lot of old billing details from our practice, but it helped catch issues we had missed before.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chloe Abele
Colorado Peak Cardiac Care Center, 11-50 employees
More than a year
“Colorado Cardiology Clinic Shares Experience With MZ Billing Help
Pros
MZ Medical Billing has helped our cardiology clinic in Colorado get control of old claim and payment issues that were slowing things down. Their staff understands cardiology billing, follows up consistently, and keeps us updated instead of leaving us guessing. Communication with their team has been straightforward, which has helped our front desk and billing staff a lot.
Cons
We had a few delays during the first couple of weeks while accounts were being reviewed and organized, but things improved once the process was set up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hara Devier
Silver Crest Neurology Associates, 11-50 employees
More than a year
“Positive Experience With MZ Medical Billing in Nevada
Pros
The MZ Medical Billing team has strong knowledge of neurology billing and keeps up with claims very well. They answer questions fast and stay professional during every step. Our payments and account follow-ups have improved since working with them.
Cons
There was a short adjustment period in the beginning while transferring our billing process, but their team stayed available and helped sort things out quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marvie Cadiang
Mental Solution, 11-50 employees
Less than 6 months
“Fixed Our Mental Health Billing Issues with MZ Medical Billing
Pros
Fewer claim rejections and payment delays Clear handling of psychiatric and substance use billing Less workload on front office staff Better day-to-day workflow in the practice Improved overall billing management
Cons
Initial transition took some adjustment with a new billing team
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
William Daniel
Neuro Care Clinic, 51-100 employees
More than a year
“Neurology Billing Finally Under Control with MZ Medical Billing
Pros
Their neurology billing knowledge shows, they catch details we used to miss Payments are coming in more consistently compared to before Communication is clear, and they actually follow up instead of going quiet Took a lot of pressure off our in-house staff
Cons
It took a little time at the start to get everything aligned with our workflow You still need to stay involved on some cases, which isn’t a bad thing Not the cheapest option, but the results make it worth considering
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mikka Muertio
Cedar Ridge Family Health Center, 51-100 employees
Less than a year
“Prior Auth Delays Improved After Working with MZ Billing
Pros
Took over prior auth work quickly Faster approval turnaround Less back-and-forth with insurance Staff has more time for patients Keeps requests moving without follow-ups from us
Cons
Took a little time at the start to hand things off Had to adjust to a new workflow at first Needed to share detailed info upfront for best results
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Terry Mcorwin
United Healthcare Practice, 101-500 employees
More than a year
“Turning Denied Claims into Payments with MZ Medical Billing
Pros
Recovered payments from denied and underpaid claims we had set aside Careful review of each case with strong follow-up on appeals Clear updates and easy-to-understand communication Noticeable improvement in overall collections from disputed claims
Cons
The process takes some time since they review cases in detail They may ask for additional documents to strengthen appeals Results can vary depending on the complexity of each claim
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Berry James
West Valley Health Group, 51-100 employees
More than a year
“Helped Bring Better Structure to Our Practice
Pros
Helped fix gaps in our practice management process. Billing workflow is now clearer and easier to handle. We are collecting more payments than before. They keep track of tasks without constant follow-ups. Reduced workload for our in-house staff.
Cons
Took some time to get used to their working style. Early communication needed a bit of back and forth. Progress was steady but not very fast at the start.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Lester Santos
Sunrise Health Practice, 51-100 employees
More than a year
“Better Patient Billing Support for Our Office
Pros
Patient statements are sent on time Balances are tracked clearly, so patients understand what they owe Follow-ups helped us get payments faster Front desk has fewer billing questions to handle Team replies when we reach out
Cons
Took a bit of time for our staff to get used to the new workflow Some updates come in steps, which means small follow-ups are needed from time to time
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janey Suwa
Riverbend Medical Group, 51-100 employees
Less than 6 months
“A Helpful Virtual Assistance Service for Busy Medical Offices
Pros
Their virtual assistants handle daily tasks well and help reduce the workload on our in-house team Communication is quick, and it’s easy to get updates when needed Tasks like scheduling, follow-ups, and data entry are managed in an organized way The team is easy to work with and understands instructions without much back-and-forth It helps save time, so we can focus more on patient care and other priorities
Cons
In starting, it took a little time to get familiar with how their team works Some tasks may need clear instructions in the beginning to avoid small errors Time zone differences can sometimes cause slight delays, but they still respond as soon as possible
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vanes Sporita
North Valley Family Clinic, 51-100 employees
Less than a year
“Insurance Checks Are Always Done on Time
Pros
Insurance coverage and benefits are checked before patient appointments. Helps reduce back-and-forth calls with insurance companies. Makes daily work easier for our front desk staff. Their team replies quickly when we ask for updates or help.
Cons
Sometimes we have to wait a little when there are many verifications in the queue, but the updates still come through.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antonio Jack
Green Valley Medical Associates, 51-100 employees
Less than 6 months
“Helpful Audit for Our Clinic
Pros
The audit gave us a clearer view of our billing workflow. They found a few mistakes in our claims that we had missed. Their notes made it easier for our team to fix those issues.
Cons
The review took some time since we had to share billing records. We had to adjust a few steps in our billing routine after the audit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ferrer Tony
Good Health Care, 11-50 employees
Less than a year
“Positive Experience With MZ Medical Billing
Pros
Payments are posted quickly and correctly, which keeps our accounts clean and up to date. We’ve had fewer posting errors compared to when we handled it in-house. The reports are clear and make it easy to track what’s been paid and what’s still pending. It’s taken a lot of daily workload off our front office team.
Cons
It took a little time at the beginning to get everything aligned with our system, but once it was set up, it ran smoothly. You still need to review reports on your end, which is normal, but it does require some oversight. Communication is steady, though during busier periods responses can take a bit longer nothing major, just something to keep in mind.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carlos Darusa
Green Valley Family Medical Clinic, 11-50 employees
Less than 6 months
“Finally Got Our Denials Under Control with MZ Medical Billing
Pros
Denied claims were handled quickly and properly We’ve seen fewer denials and steadier payments Saves our team a lot of time and stress They keep us updated and are easy to reach
Cons
It took a short time in the beginning to get everything aligned You still need to share complete information from your side for the best results
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Santos Maica
Summit Care, 11-50 employees
Less than a year
“Dependable Patient Billing Services with Clear Communication and Strong Follow-Up
Pros
The team handles patient statements, payment follow-ups, and account inquiries with strong organization and accuracy. Clear communication with both our office and patients, which has reduced confusion and billing disputes. 24/7 availability has been a major advantage. We receive timely responses whenever issues arise. Payments are tracked properly, and reporting is easy to review. Their staff is professional, courteous, and well-informed about compliance and billing standards.
Cons
The onboarding process required detailed documentation upfront, but it ultimately helped streamline the workflow. They follow structured billing protocols, which may require minor internal adjustments at the beginning, though it improves consistency over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elyssa Lallen
Horizon Care Solutions, 11-50 employees
Less than a year
“Great Support for My RCM Project
Pros
Claims and follow-ups are handled consistently, which helps keep payments on track Denials are reviewed carefully and addressed without unnecessary delays Clear reporting makes it easy to understand where accounts stand Communication is steady, and the team is easy to reach when questions come up
Cons
The initial setup took some time to align workflows and expectations, but things improved once everything was in place Detailed reporting can feel overwhelming at first, though it becomes helpful once you get used to the format
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Nitaa Moree
Clear Path, 11-50 employees
Less than a year
“Reliable Billing Partner for Our Practice
Pros
Quick and responsive support when questions or issues come up Claims and follow-ups are handled consistently Helps reduce payment delays and improve cash flow Easy communication without repeated back-and-forth Takes pressure off in-house staff and daily billing tasks
Cons
Setup takes some time while workflows are reviewed Works best when practice goals are clearly shared upfront May feel like more support than very small practices need
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mari
My Defi Pet, 11-50 employees
Less than a year
“Billing Finally Feels Organized and Stress-Free
Pros
Team quickly took control and organized the billing process. Claims were handled accurately from the start. Clear and consistent communication throughout. Payments became steadier and more reliable. Reduced stress and daily billing headaches. Professional and dependable support.
Cons
No major issues mentioned, though response times may vary slightly during busy periods.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mari
My Defi Pet, 11-50 employees
Less than a year
“Billing Finally Feels Organized and Stress-Free
Pros
Team quickly took control and organized the billing process. Claims were handled accurately from the start. Clear and consistent communication throughout. Payments became steadier and more reliable. Reduced stress and daily billing headaches. Professional and dependable support.
Cons
No major issues mentioned, though response times may vary slightly during busy periods.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim Davis
Moto Health, 11-50 employees
Less than a year
“Smooth and Reliable Revenue Cycle Support
Pros
Responsive team and easy communication Good understanding of revenue cycle workflows Consistent support throughout the project Processes were handled smoothly without delays
Cons
Initial setup took a little time More detailed reporting could be helpful for tracking progress
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pauline Jenkins
CarePath, 11-50 employees
Less than a year
“Reliable support that made our daily billing work easier
Pros
They handled our project with care and consistency Communication felt easy and clear like a normal workday conversation Billing tasks that used to take hours were managed smoothly Follow ups were done on time which reduced stress in our routine The team understood our needs without repeating things again and again
Cons
At the beginning it took a little time to align on workflows but once settled everything ran well Response time during very busy days could be slightly slower but the quality of work stayed strong
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10