serviceNational General Insurance Reviews
15 Reviews
Overall Rating
3.6
15 Reviews
Rating Distribution
5
(0)
4
(12)
3
(0)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Overall Rating
3.6
15 Reviews
Rating Distribution
5
(0)
4
(12)
3
(0)
2
(3)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Filters
Industry
Provider Size
Time Used
Mediocre Experience
Mediocre Experience
Pros
While National General Insurance offers a variety of insurance options, our experience with their customer service has been mediocre.
Cons
Weve encountered delays in claim processing and difficulty reaching customer support for assistance.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
A. Johnson
Johnson Enterprises, 11-20 employees employees
Aug 19, 2023
Well-Rounded Protection
Well-Rounded Protection
Pros
National General Insurances homeowners insurance provides well-rounded protection for properties and belongings against various perils.
Cons
Nevertheless, weve encountered challenges when attempting to customize coverage to specific property requirements.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
D. Smith
Smith Property Management, 11-20 employees employees
Aug 01, 2023
Ensuring Peace of Mind
Ensuring Peace of Mind
Pros
National General Insurances health insurance coverage has been essential in ensuring peace of mind for our familys medical needs.
Cons
On occasion, weve had to navigate through complex billing procedures and clarification processes.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
M. Turner
Turner Family, 1-2 employees employees
Jul 11, 2023
Reliable Business Coverage
Reliable Business Coverage
Pros
National General Insurance Companys business insurance options have provided reliable coverage for our manufacturing companys assets and liability needs.
Cons
However, weve noticed that the premium rates have increased without much explanation or justification.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
S. Miller
Business, 51-100 employees employees
Jul 08, 2023
Versatile Coverage Options
Versatile Coverage Options
Pros
National General Insurance Companys range of coverage options has been versatile and accommodating for our tech companys different insurance needs.
Cons
However, weve experienced difficulties in understanding some policy terms and conditions, requiring extra research.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
R. Nguyen
Nguyen Tech, 21-50 employees employees
Jun 27, 2023
Protecting Our Assets
Protecting Our Assets
Pros
National General Insurances auto coverage has been beneficial in protecting our familys vehicles from potential accidents and damages.
Cons
Nevertheless, weve faced some confusion regarding policy details and have had to contact customer support multiple times for clarifications.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
M. Johnson
Family, 3-5 employees employees
Jun 17, 2023
Disappointing Claims Process
Disappointing Claims Process
Pros
National General Insurances range of coverage options is decent for business insurance needs.
Cons
Unfortunately, our experience with their claims process has been disappointing, with lengthy delays and lack of transparency.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
G. Martinez
Martinez Holdings, 21-50 employees employees
Jun 14, 2023
Comprehensive Options
Comprehensive Options
Pros
National General Insurance offers comprehensive options, particularly their collector/classic car insurance, which has been great for our vintage car collection.
Cons
However, weve experienced a lack of responsiveness from customer support when seeking assistance with policy modifications.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
K. Patel
Business, 11-20 employees employees
May 04, 2023
Efficient Claims Processing
Efficient Claims Processing
Pros
National General Insurances health insurance coverage has been efficient in covering unexpected medical expenses and providing timely access to healthcare services.
Cons
Despite the efficiency, weve experienced occasional billing discrepancies that needed resolving.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
B. Williams
Business, 6-10 employees employees
Apr 29, 2023
Reliable Protection
Reliable Protection
Pros
National General Insurances auto insurance has reliably protected our vehicles against various risks, ensuring financial security.
Cons
Despite the protection, weve found the premium rates to be slightly higher compared to other insurance providers.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
E. Gonzalez
Gonzalez Family, 3-5 employees employees
Apr 08, 2023
Tailored Business Coverage
Tailored Business Coverage
Pros
National General Insurance Companys business insurance options have been tailored to our construction companys unique needs, providing effective coverage.
Cons
However, weve faced challenges in promptly receiving certificates of insurance, causing delays in project commencement.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
P. Anderson
Anderson Contractors, 51-100 employees employees
Mar 19, 2023
Satisfactory Coverage
Satisfactory Coverage
Pros
National General Insurance Company provides satisfactory coverage options that meet the needs of our business, especially for our commercial automobiles.
Cons
However, weve encountered some delays in claims processing, which has affected our operations at times.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
A. Thompson
Business, 21-50 employees employees
Mar 09, 2023
Lackluster Communication
Lackluster Communication
Pros
National General Insurances auto insurance coverage has been satisfactory in terms of coverage options.
Cons
However, the lackluster communication from their customer service team has led to confusion and frustration when addressing policy-related questions.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
4
L. Brown
Brown Family, 3-5 employees employees
Mar 04, 2023
Peace of Mind
Peace of Mind
Pros
National General Insurances renters insurance has given us peace of mind knowing our belongings are protected against unforeseen events.
Cons
On the downside, the claims process has been a bit lengthy, leading to some frustration during times of need.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
L. Martinez
Family, 1-2 employees employees
Feb 21, 2023
Flexibility and Convenience
Flexibility and Convenience
Pros
National General Insurance offers flexible coverage options for auto insurance, and their roadside assistance feature has been very convenient.
Cons
However, weve found that their customer service response times could be improved, especially during peak hours.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
J. Lee
Lee Family, 3-5 employees employees
Jan 14, 2023
Filters
Mediocre Experience
Mediocre Experience
Pros
While National General Insurance offers a variety of insurance options, our experience with their customer service has been mediocre.
Cons
Weve encountered delays in claim processing and difficulty reaching customer support for assistance.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
A. Johnson
Johnson Enterprises, 11-20 employees employees
Aug 19, 2023
Well-Rounded Protection
Well-Rounded Protection
Pros
National General Insurances homeowners insurance provides well-rounded protection for properties and belongings against various perils.
Cons
Nevertheless, weve encountered challenges when attempting to customize coverage to specific property requirements.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
D. Smith
Smith Property Management, 11-20 employees employees
Aug 01, 2023
Ensuring Peace of Mind
Ensuring Peace of Mind
Pros
National General Insurances health insurance coverage has been essential in ensuring peace of mind for our familys medical needs.
Cons
On occasion, weve had to navigate through complex billing procedures and clarification processes.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
M. Turner
Turner Family, 1-2 employees employees
Jul 11, 2023
Reliable Business Coverage
Reliable Business Coverage
Pros
National General Insurance Companys business insurance options have provided reliable coverage for our manufacturing companys assets and liability needs.
Cons
However, weve noticed that the premium rates have increased without much explanation or justification.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
S. Miller
Business, 51-100 employees employees
Jul 08, 2023
Versatile Coverage Options
Versatile Coverage Options
Pros
National General Insurance Companys range of coverage options has been versatile and accommodating for our tech companys different insurance needs.
Cons
However, weve experienced difficulties in understanding some policy terms and conditions, requiring extra research.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
R. Nguyen
Nguyen Tech, 21-50 employees employees
Jun 27, 2023
Protecting Our Assets
Protecting Our Assets
Pros
National General Insurances auto coverage has been beneficial in protecting our familys vehicles from potential accidents and damages.
Cons
Nevertheless, weve faced some confusion regarding policy details and have had to contact customer support multiple times for clarifications.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
7
M. Johnson
Family, 3-5 employees employees
Jun 17, 2023
Disappointing Claims Process
Disappointing Claims Process
Pros
National General Insurances range of coverage options is decent for business insurance needs.
Cons
Unfortunately, our experience with their claims process has been disappointing, with lengthy delays and lack of transparency.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
6
G. Martinez
Martinez Holdings, 21-50 employees employees
Jun 14, 2023
Comprehensive Options
Comprehensive Options
Pros
National General Insurance offers comprehensive options, particularly their collector/classic car insurance, which has been great for our vintage car collection.
Cons
However, weve experienced a lack of responsiveness from customer support when seeking assistance with policy modifications.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
K. Patel
Business, 11-20 employees employees
May 04, 2023
Efficient Claims Processing
Efficient Claims Processing
Pros
National General Insurances health insurance coverage has been efficient in covering unexpected medical expenses and providing timely access to healthcare services.
Cons
Despite the efficiency, weve experienced occasional billing discrepancies that needed resolving.
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
B. Williams
Business, 6-10 employees employees
Apr 29, 2023
Reliable Protection
Reliable Protection
Pros
National General Insurances auto insurance has reliably protected our vehicles against various risks, ensuring financial security.
Cons
Despite the protection, weve found the premium rates to be slightly higher compared to other insurance providers.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
E. Gonzalez
Gonzalez Family, 3-5 employees employees
Apr 08, 2023
Tailored Business Coverage
Tailored Business Coverage
Pros
National General Insurance Companys business insurance options have been tailored to our construction companys unique needs, providing effective coverage.
Cons
However, weve faced challenges in promptly receiving certificates of insurance, causing delays in project commencement.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
P. Anderson
Anderson Contractors, 51-100 employees employees
Mar 19, 2023
Satisfactory Coverage
Satisfactory Coverage
Pros
National General Insurance Company provides satisfactory coverage options that meet the needs of our business, especially for our commercial automobiles.
Cons
However, weve encountered some delays in claims processing, which has affected our operations at times.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
A. Thompson
Business, 21-50 employees employees
Mar 09, 2023
Lackluster Communication
Lackluster Communication
Pros
National General Insurances auto insurance coverage has been satisfactory in terms of coverage options.
Cons
However, the lackluster communication from their customer service team has led to confusion and frustration when addressing policy-related questions.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
4
L. Brown
Brown Family, 3-5 employees employees
Mar 04, 2023
Peace of Mind
Peace of Mind
Pros
National General Insurances renters insurance has given us peace of mind knowing our belongings are protected against unforeseen events.
Cons
On the downside, the claims process has been a bit lengthy, leading to some frustration during times of need.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
L. Martinez
Family, 1-2 employees employees
Feb 21, 2023
Flexibility and Convenience
Flexibility and Convenience
Pros
National General Insurance offers flexible coverage options for auto insurance, and their roadside assistance feature has been very convenient.
Cons
However, weve found that their customer service response times could be improved, especially during peak hours.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
J. Lee
Lee Family, 3-5 employees employees
Jan 14, 2023