Total 16 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

31%

4

Stars

31%

3

Stars

19%

2

Stars

19%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

JC

J. Carter

Carter Ventures, 11-50 employees

4.0
August 2023

Strong Commercial Property Coverage

Pros

RLI Insurance Companys commercial property coverage has been strong, offering protection against various perils. Their quick response during the claims process has been a highlight.

Cons

While their coverage is comprehensive, it would be helpful if they offered additional risk assessment tools.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

9

DJ

D. Jackson

Jackson Family, N/A employees

5.0
August 2023

Reassurance for Our Family

Pros

RLI Insurance Companys life insurance policies have offered our family reassurance and financial security. The different policy options allowed us to choose the coverage that aligns with our needs.

Cons

We are satisfied with the service provided by RLI Insurance Company for our life insurance needs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

GB

G. Brown

Brown Enterprises, 1-10 employees

3.0
August 2023

Average Experience with Surety Bond

Pros

RLI Insurance Companys surety bond coverage served its purpose for our project needs. The application process was straightforward, and the bond was issued promptly.

Cons

We found the terms of the bond to be less flexible compared to some other providers we considered.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

7

MW

M. Walker

Walker Investments, 1-10 employees

5.0
July 2023

Solid Support for Investment Management

Pros

RLI Insurance Companys investment management services have been instrumental in helping us manage our investments effectively. Their structured finance solutions have provided stability and consistent returns.

Cons

It would be beneficial if they offered more detailed reports and insights on investment performance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

KR

K. Roberts

Roberts Family, N/A employees

2.0
July 2023

Mediocre Customer Service

Pros

RLI Insurance Company offers a range of insurance coverage options, but we found their customer service to be mediocre. While they were responsive, the level of assistance provided did not meet our expectations.

Cons

The pricing for their insurance plans was higher compared to other providers we considered. We were hoping for more competitive rates.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

6

HK

H. Kim

Kim Manufacturing, 1-10 employees

4.0
June 2023

Reliable Surety Bond Solutions

Pros

RLI Insurance Companys surety bond solutions have provided reliability and security for our construction projects. Their expertise in this area has helped build trust with our clients.

Cons

We would appreciate more flexibility in customizing surety bond terms to align with project requirements.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

RW

R. Williams

Williams Family, N/A employees

3.0
June 2023

Mixed Experience with Auto Insurance

Pros

RLI Insurance Companys auto insurance coverage provided the essential protection we needed for our vehicles. The claims process for minor incidents was smooth.

Cons

We had some challenges with communication during a more complex claim, which led to delays in resolution.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

SP

S. Patel

Patel Manufacturing, 1-10 employees

5.0
June 2023

Reliable Partner for Our Business

Pros

RLI Insurance Company has been a reliable partner for our business insurance needs. Their comprehensive coverage options have helped us navigate unexpected challenges and minimize financial risks.

Cons

While their insurance plans offer great value, the pricing can be on the higher side for certain coverage options.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

PM

P. Martinez

Martinez Tech, 1-10 employees

4.0
May 2023

Great Support for Technology Sector

Pros

RLI Insurance Company offers solid support for the technology sector with coverage that addresses our specific industry risks. Their customer service team is responsive and knowledgeable.

Cons

Weve had a positive experience overall and havent encountered any significant drawbacks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

LA

L. Adams

Adams Consultants, 1-10 employees

3.0
April 2023

Decent Coverage for Professional Liability

Pros

RLI Insurance Companys professional liability coverage has been decent, providing us with protection against potential legal claims. Their plans helped us meet industry requirements.

Cons

We would appreciate more personalized advice on risk management strategies tailored to our consulting business.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

LH

L. Hernandez

Hernandez Family, N/A employees

5.0
April 2023

Peace of Mind for Our Home

Pros

RLI Insurance Companys home warranty plans have provided us with peace of mind knowing that our home systems and appliances are covered. The 24/7 customer support has been helpful whenever we had questions or needed assistance.

Cons

We have been satisfied with the service and coverage provided by RLI Insurance Company for our home warranty needs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

EA

E. Anderson

Anderson Ventures, 1-10 employees

2.0
March 2023

Limited Coverage for Technology Sector

Pros

RLI Insurance Company offers a variety of insurance solutions, but we were disappointed by the limited coverage options available for the technology sector. Some of the risks unique to our industry were not adequately addressed by their plans.

Cons

The claims process was more complicated than anticipated, requiring extensive documentation and time to resolve. This resulted in disruptions to our business operations.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

4

NP

N. Patel

Patel Family, N/A employees

4.0
March 2023

Adequate Coverage, Average Service

Pros

RLI Insurance Company offers adequate coverage options for personal insurance needs. Their plans have provided the basic protection we were looking for.

Cons

We found their customer service to be average, with response times varying and some issues taking longer to resolve.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

BL

B. Lee

Lee Construction, 1-10 employees

4.0
February 2023

Comprehensive Coverage, Few Limitations

Pros

RLI Insurance Company offers comprehensive business insurance coverage with few limitations. Their plans have helped us navigate the risks associated with the construction industry effectively.

Cons

While their coverage is comprehensive, the premium rates can be a bit high for smaller businesses like ours.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

MJ

M. Johnson

Johnson Manufacturing, 1-10 employees

2.0
February 2023

Lack of Customization Options

Pros

RLI Insurance Company offers a range of insurance services, but we found the customization options to be lacking. We were unable to tailor our insurance plan to meet our specific industry needs.

Cons

The communication between their customer support team and our company was not as efficient as we had hoped, resulting in delays and confusion during the onboarding process.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

5

Functionality

5

AT

A. Thompson

Thompson Enterprises, 11-50 employees

5.0
January 2023

Exceptional Coverage and Service

Pros

RLI Insurance Company provides exceptional coverage options that cater to a wide range of industries. Their customer service team is knowledgeable and responsive, making the entire insurance process smooth and hassle-free.

Cons

We havent encountered any significant issues with RLI Insurance Companys services so far.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10