Andreas R.
Chemicals, 11-50 employees
“Quick setup and fast adoption”
Pros
Getting everything set up was simple and users were able to learn the system very quickly.
Cons
There was no option to print text.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Kai B.
Telecommunications, 1-10 employees
“Centralized tickets and task tracking”
Pros
Customers have one central place to submit orders or report issues which means nothing gets lost anymore. On the internal side, tasks can be assigned to the right people and organized with follow-up reminders.
Cons
The system is barely self-explanatory, if at all. There also seems to be no user manual and the billing process that relies on an external Excel tool urgently needs to be reworked.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Nicolas F.
Information Technology and Services, 11-50 employees
“Attractive web interface”
Pros
The web interface looks appealing, the system works quickly and there are solid configuration options. It's also adaptable through interfaces, for example when setting up billing processes.
Cons
More individualized customization options in the user frontend would be welcome and in some areas the layout feels a bit overloaded.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9