Total 20 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

30%

3

Stars

10%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

VKN
Vinod Kumar N.

Information Technology and Services, 101-500 employees

5.0

reliable backups anywhere

Pros

Something that really stands out is how promptly the incremental backups run. It also does a nice job of saving files and lets me download them from anywhere which has been very convenient.

Cons

I do wish it offered more storage so it could handle data for multiple users better. It's also a little more expensive than some other products.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AJ
Anupama J.

Education Management, 500+ employees

5.0

clear dashboard and quick updates

Pros

Accessing records has been very convenient for us. As both an educational institution and a company, we are required to keep certain records and the dashboard does a really good job of clearly indexing everything. Getting around the vault feels simple and the different functions are very helpful since uploading working documents is simple. Updates also happen quickly which makes day-to-day use much better.

Cons

Looking up older documents can sometimes be difficult. When the content is unclear, searching for a specific file becomes a challenge especially with documents that are more than 50 years old.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

PA
Pooja A.

Education Management, 101-500 employees

5.0

secure control with fast retrieval

Pros

I really appreciate the level of control over data and security. Any changes made to the data, along with every access, are properly monitored and tracked. It also offers plenty of storage space and retrieving files is quick whenever needed.

Cons

I haven't come across any issues worth pointing out so I don't have anything to add here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KN
Kiran N.

Education Management, 101-500 employees

5.0

efficient document management

Pros

This software has been very effective and efficient for document management. It really helps keep all documents recorded in one place which makes handling them much more convenient.

Cons

There's nothing to complain about at the moment. Everything has been working perfectly well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RM
Ruchi M.

Food & Beverages, 500+ employees

5.0

simple design, very effective

Pros

Its design is very simple but it's still highly useful and effective.

Cons

It's very user-friendly, easy to understand and useful as well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM
syed m.

Mechanical or Industrial Engineering, 101-500 employees

5.0

secure authentication and database

Pros

The strong database security and authentication are definite highlights.

Cons

Now that our database has grown to several GB text-based file searches take too long. It would help a lot to have advanced search options that let us search within a specific folder or site or look up just the file name instead of searching the full content.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

VS
Vikas S.

Dairy, 1-10 employees

5.0

reliable hub for company records

Pros

Using EisenVault has been very simple and we now keep all of our company documents in one place. That includes HR files, accounts, management meeting minutes and MD office documents as well.

Cons

One limitation was the setup process since their team had to handle it for us and we were not able to configure it on our own.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR
Arun R.

Marketing and Advertising, 500+ employees

4.0

all documents in one place

Pros

Having all documents and files available in one software makes everything convenient to access from a single place.

Cons

Searching for files can be quite difficult especially when there are multiple files with similar names.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

JT
Jai T.

Renewables & Environment, 101-500 employees

3.0

Flexible library setup

Pros

I can organize the library however it makes the most sense for my needs which gives me a lot of flexibility.

Cons

One limitation is that attachments can't be copied straight from email into the platform.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

AR
ARUP R.

Civil Engineering, 500+ employees

5.0

simple admin panel and uploads

Pros

Using EisenVault has been very simple especially when it comes to the admin panel. Uploading and downloading files is simple and hassle-free which makes day-to-day use really convenient.

Cons

The OCR search still needs improvement. There are times when it doesn't return results as expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZH
Zabbar H.

Consumer Electronics, 500+ employees

3.0

reliable file logs but clunky UI

Pros

It works well as a platform for storing e-files and makes it convenient to keep and view personal documents. One of the most valuable parts is the activity log since it records every time a file is viewed by any user.

Cons

Interface is not very user-friendly and feels quite complicated to navigate and use.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

RA
Rajat A.

Accounting, 500+ employees

4.0

helpful uploads and user controls

Pros

Uploading documents is simple, the platform is simple to navigate and it gives good visibility and control over what other users are doing.

Cons

One thing missing is a ready reference index for the uploaded documents which would make finding them quicker.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

GSB
Govind Singh B.

Consumer Goods, 500+ employees

4.0

effortless digital record access

Pros

Having everything stored digitally in the system is really useful since any record can be pulled up later with the employee code whenever it's needed. Converting physical files into electronic versions has made things much more manageable for both users and administrators and it gives much better control over the data overall.

Cons

Viewing or downloading information can take quite a while which slows things down. The interface could also be improved to feel more user-friendly and easier to navigate.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A.
Ansuman ..

Oil & Energy, 500+ employees

4.0

helpful features and OCR tools

Pros

Getting started with EisenVault is simple and it comes with plenty of user-friendly features, including OCR and other useful tools.

Cons

The downside is that the OCR keeps running into errors when handling documents with more pages and that issue still hasn't been fixed.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

VK
Vijay K.

Education Management, 11-50 employees

4.0

fast search and solid data control

Pros

Handling data placement and management works really well and the search function is impressively fast too.

Cons

Layout could feel a bit more engaging for users since it looks somewhat plain right now. The library icons could also be designed in a more attractive way.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

TB
Tribidha B.

Utilities, 500+ employees

5.0

efficient and user-friendly tool

Pros

The software feels very efficient in day-to-day use and has a user-friendly interface that makes working with it simple.

Cons

Its range of applications is somewhat limited and there are still concerns around security and data handling.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RV
RAVI V.

Public Safety, 500+ employees

4.0

handy search and download

Pros

The search feature works well and the download option is also quite good.

Cons

It can be difficult to use the find option when searching across many pages.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

AS
Aditya S.

Education Management, 101-500 employees

5.0

unlimited storage and quick access

Pros

Getting to everything is simple and the unlimited storage space is a huge advantage.

Cons

It doesn't currently offer a way to generate a list of files from a specific folder.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NA
Nurina A.

Hospital & Health Care, 500+ employees

5.0

responsive support and setup

Pros

Right from implementation, the standout has been the amazing support from the EisenVault team. They've been very patient with our many questions and requests and they helped us tailor the software to fit our specific needs. Another big plus is how user-friendly the platform is, with a lot of simple features that are simple to pick up and use.

Cons

A few features needed to be adjusted to better suit the scale of our company. For example, managing user access for a large number of employees across multiple facilities would work better if it could be handled by a designated manager at each location.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

GS
Giriraj S.

Building Materials, 11-50 employees

5.0

reliable features for years

Pros

We've been using EisenVault for over three years now and it has been very user-friendly with a solid set of features.

Cons

There's still no offline client for Mac although the team says it's coming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10