Lawlogix Reviews

“efficient case management system”

Pros

Case management setup is really detailed which I appreciate. It includes multiple tabs for entering everything from immigration history to family details so it covers a lot of important information.

Cons

There are a few flaws with the app. The most frustrating one is that forms sometimes fail to save everything I enter especially things like address history.

“Paperless software”

Pros

After nearly a decade of using it, this software has been instrumental in moving our immigration legal program from a paper-based process to a fully paperless one. It offers an impressive range of features and the part I value most is how much can be customized, from fields and activities to reports and much more. The foreign national portal has also given our clients more independence and helped us support them more efficiently.

Cons

Every now and then, I run into a feature that does not feel simple right away. That said, the customer support team is excellent and always helps me work through those situations.

“good document handling”

Pros

Being able to print our forms, keep all documents stored in one system and use the reporting features has been really helpful.

Cons

Sometimes updates to the platform and some of the added features are not clearly pointed out when they roll out.

“packed with features”

Pros

Edge has a ton of features. Honestly, if you or your team aren't ready to really dig in and learn them, it can feel a bit much. I know I'd be lost without using Edge properly.

Cons

Sometimes bugs show up and it feels like they take forever to get fixed. I've also noticed that the customer support team isn't always on top of things or super helpful.

“great for case management”

Pros

After putting off the training for years because my schedule was always packed, I finally took the time this year to learn how to use all the functionality and the difference has been incredible. Our paralegals and attorneys can move cases through much faster now, with very little hassle for clients. During COVID, it really became a lifeline for our firm and helped us keep practicing with very little disruption.

Cons

At first glance, the software feels simple but without the training you really miss 90% or more of what it can do. Customer support was fantastic throughout the process. I'm not the simplest person to train when it comes to tech but they stayed upbeat, patient and practical the whole time.

“Reliable and feature-rich”

Pros

Once I got the hang of it, it's great. I've never lost a file, note, or reminder as long as I stick to my own rules. This program really does everything, it even covers stuff I didn't know I needed, like the Web Capture. Plus, I love that I can work from anywhere like office, home, or even abroad! At any time.

Cons

I feel like it gets a bit slow but I think that's just because of internet issues. The support team is really good, if I call or send an email, they get back to me pretty fast. It used to be quicker before COVID19, and now it can take up to 24 hours, but overall it's still solid.

“Best case tracking tool”

Pros

I think the case management feature is honestly the best out there. Keeping track of case notes and filling out forms is super easy. Plus the Microsoft Outlook integration is a really nice bonus.

Cons

The software doesn't have a mobile app which can limit me a bit.