Marketing and Advertising, 11-50 employees
“Saves us time”
Pros
One of the best parts of Lazo is how it blends technology with hands-on expert support. The platform adds structure to finance, compliance and daily operational workflows and the guidance feels practical and genuinely tailored to startups. it takes a lot of the complexity out of these processes and ends up saving growing teams a significant amount of time.
Cons
Learning some features and workflows can take time at the beginning. For very small teams, parts of the service may feel more powerful than what they actually need. Also better onboarding guides and clearer organization of features would make it easier to get started.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Small Business, 11-50 employees
“super responsive support team”
Pros
Whenever I email the support team, I usually get a reply in under two hours. They're incredibly quick and always very responsive.
Cons
Nothing specific comes to mind. I am genuinely very happy with both the service and the product overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Offers a flawless service”
Pros
Working with their team has been a really positive experience. They are incredibly attentive and quick to respond, always available when needed and genuinely pleasant to work with. The quality of their work is consistently strong and they clearly pay close attention to every detail.
Cons
We really do not have any complaints. The service has been consistently excellent and whenever we have needed support or assistance, they have always been there with the attention and help we needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Mid Market, 101-500 employees
“always keeps customers first!”
Pros
Lazo is a very customer-focused tool and the level of service has been outstanding. They also do an excellent job of building and supporting a strong community.
Cons
I cannot think of anything about�it�that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“helpful support team”
Pros
Whenever I needed assistance, the customer support team was very responsive and genuinely willing to help.
Cons
At the start they asked me for the same information several times but that process is already getting better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“fast customer service!!”
Pros
One thing I have really liked about Lazo is the service. Their support team in the USA responds very quickly which has made the experience even better.
Cons
I'd say everything with�it�has been okay.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Reliable legal and accounting support”
Pros
Having Lazo handle both the legal and accounting side for our US operations feels like a true one-stop shop. They've been amazing to work with.
Cons
Honestly I don't have any complaints. I am really happy with how their team works and the overall quality they deliver.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“fast and efficient service”
Pros
The thing that really stands out is how efficient and fast the service is.
Cons
At this point I haven't come across anything negative to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Offers very valuable support”
Pros
I really like how much they focus on giving customers the first priority. Whether it's something as simple as office hours or something more involved like a workshop or an online course, they're consistently willing to help and share with others.
Cons
Getting connected with the right person has been a bit complicated. Since�the company�has been growing quickly, our point of contact has changed a few times but that's understandable and feels like part of the growing process.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Provides clear reports”
Pros
The team has given us very attentive support and we've worked together month by month to resolve every task and issue. The reports are also much easier to understand.
Cons
We really don't have any complaints about�it as we're satisfied with the way they work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 101-500 employees
“Great tool”
Pros
One thing that really sets Lazo apart is the Latino startup community they've built. it's honestly one of the best I have come across and neither Atlas nor Firstbase offers this kind of space for both startups and venture capital to connect.
Cons
They also create networking spaces that I am able to join and actually take advantage of.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“responsive support that delivers”
Pros
From the way they work to how they treat us, the experience has been excellent. They really understand our pain points and address them effectively and quickly.
Cons
To be honest I have nothing to share here. I am genuinely very happy with the service they provide.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“comprehensive solution!”
Pros
Lazo offers a complete, well-rounded solution that covers everything we needed.
Cons
Nothing to complain about as the solution feels focused and exactly on point.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Provides clear guidance all the way”
Pros
The process is laid out with a lot of clarity and structure. it is also very clear what documents or information you need to provide and what result to expect at each step even if legal or accounting is completely outside your area of expertise. On top of that they also offer special deals on additional cross-sold services which is a nice bonus.
Cons
Honestly I do not have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10