Liezl H.
Legal Services, 11-50 employees
Less than 6 months
“better tracking and faster reviews”
Pros
Keeping track of matters and managing templates feels very easy with this software and it's been genuinely useful for our team. it has helped increase the level of self-service across the business and has also sped up the review process quite a bit.
Cons
The biggest challenge has been slower user adoption and we'll need to step up training to help people get more comfortable with�it�and encourage broader use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Linki S.
Legal Services, 11-50 employees
Less than 6 months
“customized dashboards that boost efficiency”
Pros
Having everything in one place has made a real difference. LightHub serves as a central access and activity hub that manages the full contracting lifecycle from beginning to end, while also giving one-click access to all of our substantive and institutional know-how resources for contract management, drafting and negotiation. it's highly customizable to fit our specific needs, including matching our branding and overall look and feel which makes it blend naturally with the rest of the company's tools. The customizable dashboards are especially useful because they give clear visibility across the entire contracting landscape. Uploading, editing and navigating templates and intake forms is also very easy which saves time throughout the day and helps me get more done with less effort.
Cons
One improvement I'd suggest would be expanding the tagging functionality so multiple users can be tagged on a matter in�it, with those tags automatically triggering email notifications to the relevant users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elsie Z.
Insurance, 500+ employees
Less than a year
“all stakeholders in one place”
Pros
Having stakeholders collaborate together on a single platform is a real plus and makes coordination much more convenient.
Cons
The downside is that tasks still have to be completed across different channels as drafting in Wrike, templates in Contract Express and filing in Trackadoo which makes the workflow feel scattered.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Thabo H.
Financial Services, 500+ employees
Less than a year
“Helpful guidance and simple setup”
Pros
Getting around LightHub feels easy and not overly complicated. it does a good job of guiding you through each step and makes it clear what you need to do.
Cons
I have noticed that when documents are attached for review, the upload process can be slow at times.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
5
Functionality
8
Thiren N.
Financial Services, 500+ employees
More than a year
“all-in-one contract portal”
Pros
Having one portal for multiple tools really helps keep our contract management work in one place. On top of that the team is incredibly supportive and always willing to help with any enhancements or training whenever it's needed.
Cons
There really isn't much to complain about.�it�is easy to use and doesn't call for a lot of training.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Relebohile M.
Financial Services, 500+ employees
Less than 6 months
“Clear activity visibility”
Pros
One thing that really stands out is the transparency and visibility it gives around activities. it makes it much easier to see what's happening and keep track of things.
Cons
I am still not using�it�on a regular basis yet so there may be some areas where the overall usability could be improved as I spend more time with�it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Fikile M.
Financial Services, 500+ employees
More than a year
“workflow and document control shine”
Pros
A few features really stand out in daily use especially the workflow, the option to tag a teammate and the document control tools. Those are at the top of my list and have been the most useful parts of the software.
Cons
The Stream updates are still really frustrating to deal with. I'd rather have the newest update clearly placed either at the top or at the bottom. As�it�works now,�it�gets pretty confusing for the team to figure out the latest project status especially when the people actively working on�it�aren't available.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
9
Functionality
9
Brighton N.
Financial Services, 500+ employees
More than a year
“Reliable contract storage”
Pros
Trackado has been really amazing for keeping contracts stored securely.
Cons
The Azure integration took a lot of effort especially when�it�came to bringing external users into the tenant.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Bandi M.
Banking, 500+ employees
Less than a year
“paperless workflows and visibility”
Pros
Across our business units, the integration has worked very well and gives us one consolidated view of all workflows. The paperless process also creates a decent document trail which makes referencing past records much more convenient.
Cons
One thing that could be improved is the duplicate notifications since the same alerts come through both email and the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thabang M.
Insurance, 500+ employees
Less than a year
“all-in-one OLA tracking”
Pros
Everything works together in a way that makes the process pretty hassle free. it lets us measure OLAs and stay engaged all within a single platform.
Cons
it�has been very decent Overall with very little to complain about and almost nothing negative to mention.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8