LollyLaw Reviews

“Things are going really well

Pros

The things I like the most are the applications in Reform. They are a huge help.

Cons

I have not come across anything I don't like yet.

“Helps keep us organized

Pros

I like how the website lets you stay organized, multi-task, leave comments and handle multiple activities all in one place.

Cons

There is nothing that I dislike so far.

“Customer support really stands out

Pros

LollyLaw has the best customer service I have ever experienced.

Cons

Every software provider has its issues but what sets it apart is that they actually listen to us and work hard to resolve any problems.

“Some potential, just needs improvements

Pros

There are so many helpful features and the customer service team usually responds pretty quickly to any questions I have.

Cons

Customer service is hit or miss. Like sometimes they fix issues right away but other times they ignore our suggestions for new features that would really help our firm. Also I would love more customization options like being able to turn on or off features we do or don't use, otherwise the interface gets too cluttered.

“Full-featured and easy to use

Pros

The UI is highly intuitive which makes it easy for me to input and access large amounts of information about CLT cases.

Cons

Navigating between the Matters and Client pages is not quite easy. Also the similarity between the two sometimes leads to errors.

“Really enjoying it so far

Pros

I find the journal really helpful for keeping records, tracking progress in client profiles, managing our time better and even keeping evidence when we get complaints.

Cons

There is no to do list or way to organize ideas so we end up using another system just to make notes.

“User-friendly software

Pros

As per me the automatic form filling for immigration forms are a real time-saver.

Cons

The billing and invoicing process is confusing and it's hard to wrap my head around.

“It was great, but it let me down

Pros

I still love the interface that shows all the different matters open for each client plus the ability to enter receipt notices and fill out forms.

Cons

I really dislike the new billing interface. I loved the simplicity of Version 1 for tracking payments, charges and expenses. Now with Version 2 I waste a lot of time.