Matter365 Reviews
Total 2 reviews
3
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars50%
Satisfaction score
Ease of use
6
Value for money
9
Customer Support
6
Functionality
6
Legal, 1-10 employees
More than a year
“ZERO customer support or response - M365 security certifcate expired ”
Pros
Currently - NONE. And zero customer support: our calls and emails have gone unanswered. I DO NOT RECOMMEND USING THIS SOFTWARE
Cons
M365 security certificate expired. Now not possible to access files securely or get invoices out. No customer service: endless calls and emails have gone unanswered.
Rating Distribution
Ease of use
1
Value for money
7
Customer Support
1
Functionality
1
Law Practice, N/A employees
“They value customer feedback”
Pros
Coming from a larger firm, a lot of the features felt familiar right away and it works smoothly with my O365 subscription. The training and support have been fantastic too, Matter365 offers excellent help and one-on-one training. On top of that, when I've shared feedback about improving functionality, the team has actually listened and even made changes based on those suggestions.
Cons
Email filing still feels a bit clunky and it has to be handled one email at a time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10