Law Practice, 1-10 employees
More than a year
“It is a perfect choice for our team”
Pros
Matteroom has been a game-changer for our team, significantly improving productivity and collaboration. The userfriendly interface makes it easy for anyone to get started, no matter their technical background. One of the best features is its clear and concise reporting, which gives us valuable insights and helps us make quick, informed decisions. The platform is also highly customizable, letting us tailor it to our specific workflows. On top of that the customer support team is outstanding, always going the extra mile to make sure we get the most out of it. Matteroom has become an essential tool for us and we highly recommend it to anyone looking to streamline their processes and boost efficiency.
Cons
It has a lot of great features, like an simple interface and clear statistics, but there are a couple of drawbacks. It doesn't automatically sort all information, so some manual organization is needed, which can be time-consuming. I also wish it could connect directly to internet data sources for real-time updates. Despite these limitations, it's still a solid tool, and improvements in data sorting and internet integration would make it even better.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Law Practice, 500+ employees
More than a year
“A really useful tool”
Pros
Our firm relies on Matteroom for a variety of tasks, with case and conflict management being the most important. The desktop and mobile apps sync perfectly, making it easy to access pending and newly approved cases at a glance. Active cases and team lead information are also readily available. After several years of use, I have had very few issues with the software.
Cons
Occasionally the system crashes but the helpdesk is quick to respond and issues are resolved promptly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Law Practice, 1-50 employees
More than a year
“Professional software at a great price”
Pros
The case management features are well designed to meet the specific needs of law firms.
Cons
There's no standalone application for Matteroom's services, which makes it less convenient to use since everything runs through a web browser. It would also be helpful if some features could work offline.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 1-50 employees
More than a year
“Billing and M365 integration is a standout, highly recommended”
Pros
Billing is our favorite feature. From multi currency support and WIP tracking to SMART Billing, we never have to worry about missing or delaying a bill. All financial information is easily accessible whenever we need it.
Cons
With so many features available, it takes some time to get the hang of everything. However once you start using it and follow the tooltips you'll come across useful features that make a big difference.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Law Practice, 51-100 employees
More than a year
“Customization options are great”
Pros
Highly customizable, making it easy to meet our essential needs across different areas, from accounting to case management.
Cons
Some mouse pointer interactions feel a bit unintuitive and could be improved.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8