
Osprey Approach Reviews
Total 25 reviews
3.4
All reviews are from verified customers
Rating Distribution
5
Stars12%
4
Stars36%
3
Stars36%
2
Stars8%
1
Stars8%
Satisfaction score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
sharfaa
Law Practice, 1-10 employees
More than a year
“quick to use but session timeouts are an issue
Pros
simple to use and it doesn't take much training to get familiar with it. Time recording is really simple.
Cons
I dont like when it times out and logs me off and doesn't save my latest edits to the docs.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
6
Functionality
3
Fazl
Legal Services, 1-10 employees
More than a year
“Prompt tool but inflexible search
Pros
It's pretty quick, even when the network is struggling, the software usually stays responsive.
Cons
The software isn't flexible. The search options aren't user-friendly. There are a lot of tasks you still have to do manually, like time stamps, which require 5-7 steps just to send a simple email. Folders don't really hold documents or correspondence, everything just ends up on one page. Also, you can't select and delete multiple items from Osprey once uploaded.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
3
Taff
Legal Services, 1-10 employees
More than a year
“effective though a little sluggish
Pros
Osprey does what it says, almost simply and easily.
Cons
It's a bit slow and wide-screen, but I've seen others that are much more expensive and much worse.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Matthew
Law Practice, 11-50 employees
More than a year
“Easy to navigate !
Pros
It's super easy to navigate and it's quick to get the hang of. Clients are easy to load when needed.
Cons
I think the integration with Silverlight could use some tweaking.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
michael
Law Practice, 11-50 employees
Less than 6 months
“Great for billing
Pros
I use this software daily, and it has made building client files and logging crucial information way easier than the system we used before. The billing platform is second to none and I struggle to find another package that offers such a simple yet effective approach to this.
Cons
At first, it seemed like there were too many options to get where you needed to go, especially when trying to find attendance notes and locate files.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9