Total 25 reviews

3.4

All reviews are from verified customers

Rating Distribution

5

Stars

12%

4

Stars

36%

3

Stars

36%

2

Stars

8%

1

Stars

8%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

S

sharfaa

Law Practice, 1-10 employees

More than a year

2.0
May 2019

quick to use but session timeouts are an issue

Pros

simple to use and it doesn't take much training to get familiar with it. Time recording is really simple.

Cons

I dont like when it times out and logs me off and doesn't save my latest edits to the docs.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

3

F

Fazl

Legal Services, 1-10 employees

More than a year

2.0
May 2019

Prompt tool but inflexible search

Pros

It's pretty quick, even when the network is struggling, the software usually stays responsive.

Cons

The software isn't flexible. The search options aren't user-friendly. There are a lot of tasks you still have to do manually, like time stamps, which require 5-7 steps just to send a simple email. Folders don't really hold documents or correspondence, everything just ends up on one page. Also, you can't select and delete multiple items from Osprey once uploaded.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

4

Functionality

3

T

Taff

Legal Services, 1-10 employees

More than a year

4.0
April 2019

effective though a little sluggish

Pros

Osprey does what it says, almost simply and easily.

Cons

It's a bit slow and wide-screen, but I've seen others that are much more expensive and much worse.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

M

Matthew

Law Practice, 11-50 employees

More than a year

4.0
April 2019

Easy to navigate !

Pros

It's super easy to navigate and it's quick to get the hang of. Clients are easy to load when needed.

Cons

I think the integration with Silverlight could use some tweaking.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

8

M

michael

Law Practice, 11-50 employees

Less than 6 months

5.0
April 2019

Great for billing

Pros

I use this software daily, and it has made building client files and logging crucial information way easier than the system we used before. The billing platform is second to none and I struggle to find another package that offers such a simple yet effective approach to this.

Cons

At first, it seemed like there were too many options to get where you needed to go, especially when trying to find attendance notes and locate files.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9