Osprey Approach Reviews

“frustrating experience, poor service!

Pros

It seemed okay, but we ended up moving to another product.

Cons

After dealing with poor service from Osprey, we made the decision to switch to a competitor. The experience felt frustratingly childish, like 'toys out of the pram' and we knew it was time for a change

“Clear accounts but slow and unresponsive

Pros

The accounts are clear and it's easy to set up new matters and search the database.

Cons

It doesn't provide one solid platform or browser to use it on. It's slow and unresponsive, and while support seems helpful at first, they often can't actually fix the issues.

“User-friendly and accessible

Pros

It's incredibly user-friendly and efficient, making tasks quick and straightforward. Plus, you can access it from anywhere, adding a whole new level of convenience

Cons

The old design needs an update to better appeal to a younger audience.

“Feature rich but not v easy to use

Pros

I think this tool probably has all the capabilities you need and their customer service is pretty responsive.

Cons

It's not super easy to use but that might just be me.

“Hard to use and inflexible

Pros

Honestly, I can't think of anything good to say about it.

Cons

It's difficult to use, painfully slow, and feels outdated. The interface isn't user-friendly, making even basic functions more complicated than they should be. On top of that, it's extremely inflexible and doesn't adapt well to our needs.

“Simple tool but long upload times

Pros

For me, it was pretty simple to get started with and anyone can pick up the basics without training. The customer service team is great, really friendly and always ready to help. The new updated interface is much more appealing too.

Cons

Upload times are way too long and it freezes if the file is over a certain size. I have to refresh it several times to get it to work again.

“Super easy to learn

Pros

I really appreciate how simple and straightforward it is to use. When I started my current role, I had no experience with systems like Osprey but I was able to teach myself how to use it in no time.

Cons

I'm not sure if this is a software issue or a problem with our internet, or a mix of both, but sometimes I just can't use my normal web link to access Osprey. I had to contact the help center to arrange an alternative link, which was frustrating since I couldn't use it for a day or two.

“flexible software, needs Add-In improvements

Pros

The software is easy to use and it's simple to customize to fit our needs.

Cons

The add-ins don't work properly with our standard letters and it doesn't look like this will be fixed anytime soon. It's a real shame and will cause problems in the future.

“Good for accounting but feels glitchy

Pros

I understand it's great for our accounting team's needs.

Cons

Older version looked more old-fashioned and while there have been some improvements, the system is still clunky and lacks some of the advanced features of more modern case management systems.

“Easy templates but I preferred old version

Pros

Adding new templates is fairly easy, as long as you know the codes for titles and names. It makes it easier to find all the client information you need.

Cons

I found the older version much easier to use. The new update hasn't improved things much.

“Beginner and User Friendly

Pros

What I like most about this software is how user-friendly it is, and it's super easy to train staff on the relevant features of the case management system. Whenever there's an issue, the support staff is always quick and helpful.

Cons

There are a few issues with losing documents if the intranet goes down and maybe more features could be added in relation to emails, like attaching documents to them. Right now, you can import emails, but when sending them, all the documents automatically attach. Also, as a law firm, the bundle package needs to be updated.

“Big visual upgrade

Pros

The new look is a major upgrade, it's like switching from Windows 98 to Windows 10. The difference is huge, and everything feels a lot more modern and easier to use

Cons

Uploading your own templates should have been made much easier this time around.

“Speedy and helpful support

Pros

It was incredibly intuitive to navigate and the comprehensive training provided made it easy for us to quickly get up to speed and feel confident using it.

Cons

Sometimes it can crash, causing you to lose progress on matters.

“Professional look but slow uploading

Pros

It's easy to use, looks professional and is simple to guide around.

Cons

The time it takes to upload files makes the process longer.

“Responsive and visually appealing

Pros

The software is really responsive, which makes navigating through matters and ledgers almost too easy. It allows for quick reviews of files and documentation pluse the UI looks great and is incredibly user-friendly.

Cons

For me, the software can sometimes take a while to generate a document, but that might be more due to my computer speed than the tool itself.

“Fast and Easy, but Signs Out Often

Pros

This tool is easy to navigate and the system is fast.

Cons

Sometimes the system signs you out while typing a letter or posting time recordings.

“simple to use but slow to load

Pros

I find this program very simple to use and it's easily accessible to all staff members.

Cons

It can take a while to load and it could definitely be more organized

“Modern look and nice customer care reps

Pros

I've been using the Osprey system since 2017, back when it had the old format. The update, with the new logo color, was a smart choice. It makes the system look sleek and modern. Whenever I need help or support, they're always quick and efficient.

Cons

Printing certain pages can be tricky, but once you get the hang of it, it's doable.

“great features but navigation needs improvement

Pros

It does most of what I need really well, including document production and accounts. There are a lot more features I don't use or haven't had the time to set up. The recent upgrade to Osprey Approach is a huge improvement over the previous version. It's also competitively priced, despite a recent price hike.

Cons

Too many features and functions are hard to find, and Osprey needs to fix the issue where the system reverts to a previous client's details when changing pages, just because the matter number hasn't been entered on the matter history page. The minimum subscription is 3 licenses when I only need 2, though it's still cheaper than alternatives.

“Easy CMS

Pros

It's a very easy and user-friendly CMS that meets all the needs for running a law firm day-to-day.

Cons

The saving facility for documents needs to be improved, especially for documents open for longer than 15 minutes.