Total 4 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

0%

3

Stars

25%

2

Stars

25%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

I
Ismail

Law Practice, 1-10 employees

More than a year

2.0

Fell short of expectations

Pros

When I first got Primafacie about 4-5 years ago, it was amazing. As an immigration attorney, it saved me a ton of time by replacing the need to fill out countless forms with just a questionnaire that automatically merged into the forms. However things have changed. The ownership decided to focus less on the software and it really shows. I've had to input the same information repeatedly and when I print out the forms, the info gets lost. For my last few cases I ended up downloading forms directly from USCIS just to make sure everything was done right. I've even had forms rejected by USCIS, which is unacceptable. To top it off, I got hit with a huge bill. I thought they were automatically charging me each month but apparently, they hadn't been charging me for almost a year. Who does that? It's really disappointing because they once had something great but now they have lost focus. I've moved on to a different immigration software but it's sad to leave Primafacie behind.

Cons

It doesn't merge information from questionnaires to forms accurately which has been frustrating. I have had to switch to a different immigration software because of this issue.

Rating Distribution

Ease of use

7

Value for money

4

Customer Support

4

Functionality

5

A
Anonymous

Law Practice, 1-10 employees

Less than a year

5.0

CLIO users will find this extremely useful

Pros

I really liked the ability to sync information between CLIO and Primafacie. It was also great for structuring individual addresses and employment histories.

Cons

I'm not sure if my dislikes come from a lack of experience with the software or if they're inherent limitations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Cristina

Law Practice, 1-10 employees

Less than 6 months

5.0

Very user-friendly and saves time

Pros

The interface is easy to use and learn. It has really helped us prepare applications much faster.

Cons

I would love to see more reporting features added to the software, it would definitely improve its functionality.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

D
Daniela

Legal Services, 1-10 employees

Less than a year

3.0

Easy to navigate and well worth the price

Pros

It is very easy to use and simple to work with, makes work a lot more easier.

Cons

A lot of the information just doesn't populate into the form like it's supposed to, which causes unnecessary delays.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

7