Smokeball Reviews

Pros

Tracking down documents and emails is very simple and being able to attach both emails and files without any extra steps makes everything much more convenient.

Cons

My only real issue is with the Smokeball iOS app. I wish it were more user-friendly and offered more functionality so I could rely on it more when using my iPad while away from the office.

Pros

Whenever an issue comes up or I send in a suggestion, Smokeball's team responds incredibly fast. They're consistently helpful and always follow up afterward to make sure everything was actually fixed.

Cons

A few fields still don't auto-fill across other sections where the same details are needed, like Accident Facts. Because of that, you end up re-entering the same information for each party.

Pros

Running a small bankruptcy law firm, Smokeball covers everything we need in one place, matter management, time tracking, billing and communication. It also gives us a secure client portal for communicating with clients which is a big plus. On top of that, the support team is awesome.

Cons

I've never faced any problems.

Pros

The forms suite has been brilliant and has cut down the time I spend preparing pleadings by a significant amount.

Cons

when setting up a matter, there are some gray areas of law the system doesn't account for.

Pros

From day one, the functionality, responsiveness and ongoing development have been consistently reliable. The AI time capture is incredibly useful and I really value the flexibility to write off, write down, discount or adjust the amount of information shown on a client bill. The search tools are strong and the a la carte InfoTrack services, including linked eFiling and DocuSign, plus the seamless integration with RingCentral and ScanSnap, made the shift to a remote office during the pandemic feel even more effortless.

Cons

I'm having a hard time coming up with anything I'm unhappy with.

Pros

This system covers just about everything needed to run a law firm. On top of that, the customer service team is always available and genuinely ready to help whenever support is needed.

Cons

I honestly haven't come across anything to dislike yet. If there's ever something we need, their team is quick to jump in and handle it.

Pros

Being able to tailor the automations to match the way our organization works has been the biggest plus for us, along with the billing system. It's very user-friendly and fits nicely into our workflow.

Cons

There's honestly not much to complain about with Smokeball. A few parts of the automation setup can feel a bit clunky at first but once you get the hang of it, it works just fine.

Pros

Been very simple and I really appreciate having multiple entry fields that cover all kinds of information. It makes entering details feel organized and practical.

Cons

Nothing negative to mention.

Pros

After more than two years using Smokeball, I can honestly say it has been a pleasure. The platform is simple to work with, the support team is excellent and the training staff goes beyond just showing you the specific task you asked about, they also share helpful tips and tricks along the way. Everything feels well organized and is easy to access. I would absolutely recommend this platform to anyone.

Cons

There really is not much about this platform that I dislike.

Pros

It's quick to learn and along the way you keep uncovering new shortcuts that make you even more productive and efficient over time.

Cons

The weak spot is iPad and Mac integration. Compatibility isn't very good if you prefer working on either of those devices.

Pros

Document prep is speedy without sacrificing quality and matter tracking works like a charm accurate, intuitive and always up to date.

Cons

Updates can slow the system down when they happen.

Pros

Even without any previous experience, just about anyone should be able to use the program without much trouble. I really enjoy the mail merge feature for populating documents and it saves me a lot of time.

Cons

Tutorials were hard to locate. It also took some effort to understand where the mail merge was pulling the information from.

Pros

It's easy to use, keeps everything well organized and comes with so many features that I'm still discovering new ones all the time. The support team is great too someone is always available to help and they're genuinely pleasant to work with.

Cons

A few of the formats could still be improved especially letters.

Pros

When it comes to real estate legal work, this has been an outstanding resource. The team really does an excellent job of addressing client needs and I'd absolutely recommend Smokeball to others.

Cons

The one thing still missing is built-in Excel integration and automation.

Pros

The user interface feels very polished and the integrations work really well. I also appreciate the rule-based calendaring through LawToolBox and the built-in cloud file management which makes everything much more organized.

Cons

Only real downside is the long-term contract that comes with Smokeball.

Pros

It has continued to evolve right along with our firm's needs which has been a huge plus. Their team is open to feedback, listens to improvement suggestions and genuinely works with customers to make the product better. The forms and document assembly features are essential to how we use the software day to day. Its integration with Office and Outlook also makes everything feel seamless. I would absolutely recommend this case management software.

Cons

I'd like to see support for gross receipts tax on the billing side.

Pros

After working with other systems before, it has stood out as a highly efficient platform. The form library and the way it's set up for real estate transactional law are incredibly well organized and I haven't come across another management system that matches it.

Cons

Honestly there's not much to complain about since I'm happy with just about everything. The only thing I'd love to see is a client app that would let clients access documents directly.

Pros

Handling client management, generating documents and keeping track of leads has been really helpful.

Cons

Exporting documents locally before uploading them online feels a bit complex.

Pros

The support team is top-notch and the training materials are very useful.

Cons

The reporting tools just aren't solid enough for what we need. CRM functionality is little to none and it doesn't connect with many other software providers. It's also complex to duplicate client matters and track down files for a single client with multiple matters.

Pros

It runs really well on desktop, iPhone and iPad which has been a huge advantage.

Cons

I'd still love to see them offering a version that works on my MacBook Pro.