Total 25 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

24%

3

Stars

0%

2

Stars

4%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

HS

Hesham S.

Education Management, 1-10 employees

Free Trial

4.0
October 2023

Instant transcription speed benefits

Pros

What impressed me right away was how fast the audio gets transcribed. From my experience, the speed alone made it enjoyable to use and saved me time almost instantly.

Cons

There were some transcription errors I noticed when switching between languages, bilingual usage seems to cause mistakes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

JN

Jocke N.

Civic & Social Organization, 1-10 employees

More than a year

4.0
August 2023

accurate and simple transcription

Pros

the accuracy of the transcriptions really stands out. Using the tool feels simple and easy, so I can focus on my work instead of figuring out how the platform works.

Cons

My main gripe is the cost, about $10 per hour, which feels steep, often evaluation budgets are tight and NGOs usually pay very little for the actual evaluation work.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

NS

Nicholas S.

Civic & Social Organization, 1-10 employees

Less than 6 months

5.0
August 2023

Consistently accurate and simple tool

Pros

From my perspective, the functionality feels very simple and easy to navigate. I'm genuinely impressed by how consistently accurate the results are.

Cons

In my experience, some of the audio transcriptions were inaccurate but in each instance the problem was more about poor signal-to-noise conditions, like excessive background noise or low-quality microphones, so there was little it could do to fix them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AP

Alina P.

Accounting, 1-10 employees

Less than 6 months

4.0
July 2023

Impressive multilingual transcription accuracy

Pros

In my case, the translation accuracy exceeded expectations, especially considering the interview audio quality. For native English speakers, the transcripts felt nearly perfect and even the Romanian interviews came back with very strong accuracy which truly impressed me.

Cons

It was a bit slow, I uploaded 14 interviews and it took me over an hour to process them.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

SF

Sally F.

Management Consulting, 1-10 employees

More than a year

5.0
July 2023

Easy rollout with consistent accuracy

Pros

Honestly, I found it very easy to learn and roll out with my team. We used it for focus groups and interviews and the accuracy stayed consistently high. I'd feel confident recommending it to anyone working in nonprofit consulting or collaborative planning work.

Cons

I couldn't find any real drawbacks, it handled everything our project required without any issues.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10