Retail, N/A employees
“Customer acquisition insight tool”
Pros
One thing I find useful is being able to ask customers how they found us. It gives me better insight into what's working so I can focus on the right channels.
Cons
I'd like the option to ask customers more questions within the system. That would help me gather better insights and improve how I interact with them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Apparel & Fashion, N/A employees
“Customer source tracking”
Pros
I get a clear picture of where customers are coming from and the response rate has been pretty strong. That kind of feedback helps me make better decisions.
Cons
At this point, I don't have any negative feedback. It has added real value to my work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10