Total 12 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

25%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A
Aine

Law Practice, 1-10 employees

Less than 6 months

5.0

Convenient but only one user at a time

Pros

Thread is easy to access, convenient and simple to use. I love how it's all right there when I need it.

Cons

It's easy to use and simple but with the package we have, only one person in the office can use Thread at a time.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

9

Functionality

9

S
Sandra

Law Practice, 1-10 employees

More than a year

5.0

Super user-friendly

Pros

Well, I like it a lot. It is super user-friendly. The layout is clean and everything is easy to find.

Cons

The email section needs an update. When I import a sent email from Outlook, it ends up in the Inbox on Thread instead of the Sent Items section, which makes it hard to find the sent emails.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

D
David

Legal Services, 1-10 employees

More than a year

5.0

great all-in-one tool

Pros

It's my one-stop shop for case management and cloud storage. I really appreciate how everything integrates, like mail and OneDrive, it just works seamlessly.

Cons

small issue, but I'd love it if the document preview pop-up was bigger!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K
KAYANNE

Law Practice, 1-10 employees

Less than a year

5.0

Easy to use with great training

Pros

In my experience, the tool is really easy to use. The Brief Builder is quick and works great. The training was also really helpful.

Cons

Emails sent from a file trigger a notification, which is a nice feature, though I don't personally need it

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Anika

Legal Services, 1-10 employees

More than a year

5.0

fantastic outlook integration

Pros

The integration with Outlook is fantastic. It's made filing and scheduling cases so much more detailed and I love being able to pull emails straight into each case file.

Cons

There are some features I don't always use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

TL
Tova Lin

Legal Services, 1-10 employees

Less than a year

4.0

amazing onboarding and customization

Pros

First off, the hands-on onboarding was amazing. The follow-up to check in was so appreciated! The software itself blew my mind, it's incredible that I can customize it to match my drafting style exactly. Huge credit to the team behind it!

Cons

I don't love having to log in every time, but other than that, it's really good.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

K
Kondwani

Legal Services, 11-50 employees

More than a year

4.0

Essential for document management!

Pros

Document management is essential for us and Thread has made it so much easier. We can organize, search, and access files in no time, saving us so much time each day.

Cons

Thread could use more customization options, which might be a downside for some of our needs. But overall, it's made our work a lot better.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

M
MERLE

Law Practice, 1-10 employees

Less than 6 months

5.0

Keeps work organized but setup takes time

Pros

I really like how it groups my work under the right categories, making it easy to stay organized.

Cons

We had to upgrade to Microsoft business software to access the features, and there's no way to automatically import old files into Thread. We've been adding files one by one, which is taking some time, but we'll get there.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

S
Sharon

Law Practice, 1-10 employees

More than a year

5.0

simple and easily manageable

Pros

It's super simple to use and keeps all our files organized, which is a big help.

Cons

There are no major issues with the product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D
Daniel

Law Practice, 1-10 employees

Less than a year

4.0

Great document management

Pros

The document management tools are great and the fact that it's built on Microsoft just adds another layer of reliability.

Cons

The non-legal team, like accountants, has to get a separate license to access the files on Thread.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

W
Wayne

Law Practice, 1-10 employees

More than a year

5.0

Our practice couldn't function without it

Pros

Honestly, this software is essential for our practice to function

Cons

Nothing really stands out as a con. The service is easy to use and the support team is always available by phone right away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mike

Law Practice, 1-10 employees

Less than 6 months

5.0

Amazing tech and people

Pros

The tech is amazing but what really makes it stand out is the fantastic people, sales, support, and admin teams are top-notch.

Cons

It's taken us 30 years of practice to finally find this

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10