Law Practice, 1-10 employees
Less than 6 months
“Convenient but only one user at a time”
Pros
Thread is easy to access, convenient and simple to use. I love how it's all right there when I need it.
Cons
It's easy to use and simple but with the package we have, only one person in the office can use Thread at a time.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
9
Law Practice, 1-10 employees
More than a year
“Super user-friendly”
Pros
Well, I like it a lot. It is super user-friendly. The layout is clean and everything is easy to find.
Cons
The email section needs an update. When I import a sent email from Outlook, it ends up in the Inbox on Thread instead of the Sent Items section, which makes it hard to find the sent emails.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Legal Services, 1-10 employees
More than a year
“great all-in-one tool”
Pros
It's my one-stop shop for case management and cloud storage. I really appreciate how everything integrates, like mail and OneDrive, it just works seamlessly.
Cons
small issue, but I'd love it if the document preview pop-up was bigger!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Law Practice, 1-10 employees
Less than a year
“Easy to use with great training”
Pros
In my experience, the tool is really easy to use. The Brief Builder is quick and works great. The training was also really helpful.
Cons
Emails sent from a file trigger a notification, which is a nice feature, though I don't personally need it
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Legal Services, 1-10 employees
More than a year
“fantastic outlook integration”
Pros
The integration with Outlook is fantastic. It's made filing and scheduling cases so much more detailed and I love being able to pull emails straight into each case file.
Cons
There are some features I don't always use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Legal Services, 1-10 employees
Less than a year
“amazing onboarding and customization”
Pros
First off, the hands-on onboarding was amazing. The follow-up to check in was so appreciated! The software itself blew my mind, it's incredible that I can customize it to match my drafting style exactly. Huge credit to the team behind it!
Cons
I don't love having to log in every time, but other than that, it's really good.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Legal Services, 11-50 employees
More than a year
“Essential for document management!”
Pros
Document management is essential for us and Thread has made it so much easier. We can organize, search, and access files in no time, saving us so much time each day.
Cons
Thread could use more customization options, which might be a downside for some of our needs. But overall, it's made our work a lot better.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Law Practice, 1-10 employees
Less than 6 months
“Keeps work organized but setup takes time”
Pros
I really like how it groups my work under the right categories, making it easy to stay organized.
Cons
We had to upgrade to Microsoft business software to access the features, and there's no way to automatically import old files into Thread. We've been adding files one by one, which is taking some time, but we'll get there.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Law Practice, 1-10 employees
More than a year
“simple and easily manageable”
Pros
It's super simple to use and keeps all our files organized, which is a big help.
Cons
There are no major issues with the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Law Practice, 1-10 employees
Less than a year
“Great document management”
Pros
The document management tools are great and the fact that it's built on Microsoft just adds another layer of reliability.
Cons
The non-legal team, like accountants, has to get a separate license to access the files on Thread.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Law Practice, 1-10 employees
More than a year
“Our practice couldn't function without it”
Pros
Honestly, this software is essential for our practice to function
Cons
Nothing really stands out as a con. The service is easy to use and the support team is always available by phone right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Law Practice, 1-10 employees
Less than 6 months
“Amazing tech and people”
Pros
The tech is amazing but what really makes it stand out is the fantastic people, sales, support, and admin teams are top-notch.
Cons
It's taken us 30 years of practice to finally find this
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
