Total 3 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

33%

4

Stars

67%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

A
Anonymous

Mid Market, 51-100 employees

4.0

All-in-one system

Pros

Having everything integrated into one system was a big plus since all documents could be managed in a single place. It made my work more convenient and also helped cut down the chance of extra costs from needing additional software or hardware.

Cons

Since everything is built into one system, the interface can feel a little cluttered which made some functions harder to use. A few buttons and icons were also confusing and felt unnecessary.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

9

HD
Haylee D.

Mid Market, 101-500 employees

4.0

well-integrated software

Pros

This software works as a well-integrated, secure and centralized print management system. It handles copy and print cost recovery effectively while also making it possible to create organize and publish documents in a very structured way. One of its strongest points is the level of security and confidentiality it offers for data. It also comes with a solid range of features, including scan routing and telephone activity tracking. On top of that, it helps automate document lifecycles which boosts operational efficiency. The software is user-friendly and tracking client expenses by billing ID numbers is also very convenient.

Cons

Large number of icons and panels can make navigation feel confusing. At times, a bug appears that causes the software to load much more slowly. It also does not integrate well with many other programs and the upgrade process can be complex. Customer support is fairly limited, with not enough helpful information available when assistance is needed. Another drawback is that it does not retain data from previously used devices.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

A
Anonymous

Mid Market, 51-100 employees

5.0

Saves a lot of time

Pros

It has been a huge time-saver for me. It's very simple to work with and incredibly fast. It also stays out of the way while running which I really appreciate. When I minimize it, it disappears from my desktop and whenever I need it again, I can just open it from the toolbar. In just three quick steps, I can print my banner sheet and scan my document without wasting time. It's been fantastic. We also use it alongside our accounting software and even though that's not part of my job, I've seen it in action and it really organizes the process and saves a lot of time.

Cons

There have been a few occasions when the program froze or started acting up and we had to troubleshoot it and reach out for technical support. I also wish it provided more helpful information when assistance is needed. It's basically a standalone program without many extras but even with that, it still gets a lot done.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10