Total 20 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

30%

3

Stars

5%

2

Stars

0%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Small Business, 11-50 employees

4.0
August 2024

Friendly layout

Pros

The layout really is thoughtfully designed. It's so simple to absorb all the key information at a glance whether I'm reviewing a decision or an appeal. What I appreciate most is how each case summary is structured to make the most important details stand out right away. I don't have to scroll endlessly or dig through paragraphs to find what matters it's just right there, clear and easy to access. It saves so much time and helps me stay on top of things without the mental clutter.

Cons

The search function can be hit-or-miss. I wish there were more filters to narrow results plus additional ways to sort and easily save the records returned by a query.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Mid Market, 51-100 employees

3.0
August 2024

could have more features

Pros

Found it really useful for legal research and appreciate how neatly everything is organized.

Cons

Occasionally I wish it provided a wider range of service features to cover more needs.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Enterprise, 500+ employees

4.0
August 2024

Has everything we need

Pros

It has absolutely everything I need yet using it is still incredibly simple. There's no overwhelming clutter or steep learning curve.. it just works. But what really stands out to me is how it brings back that same familiar layout and feel I remember from law school. It's almost nostalgic in a way like working with tools that just made sense back then but now they're even more refined and efficient. That combination of comfort and functionality makes it feel less like software and more like second nature.

Cons

At times I find the sheer number of new features a little overwhelming.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Mid Market, 51-100 employees

5.0
August 2024

easy to manage

Pros

I find it exceptionally easy to handle. My searches are simple and its secondary sources often provide invaluable assistance when I need them.

Cons

At the moment I can't think of anything I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 101-500 employees

4.0
August 2024

amazing ai feature

Pros

It is very useful in every way. Their new AI feature genuinely wows me. Conducting research with WL feels simple and speedy.

Cons

The biggest downside is the lack of affordable plans which is disappointing.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

AB

Alexis B.

Mid Market, 51-100 employees

4.0
August 2024

Provides detailed search results

Pros

What I find most useful are the detailed search results they offer.

Cons

I struggled with how complicated the tools were when I was trying to switch over from another research platform.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

RNZ

Rudra N. Z.

Small Business, 1-10 employees

5.0
September 2023

Useful legal research tools

Pros

I rely on the platform's legal research features which are pretty useful. The interface feels well-structured. The system runs smoothly and can be used by various types of users.

Cons

The platform's visibility among clients and potential users is limited. I don't see many legal professionals knowing about it and I believe expanding its reach more broadly would really help the wider legal community.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

DM

Daniel M.

Small Business, 11-50 employees

5.0
April 2023

essential for our operations

Pros

This is a vital and handy tool for locating legal cases with convenient category filters that make it simple to find the matters we're handling. I also appreciate how it supports us during legal investigations.

Cons

I find it an excellent product that provides the information I need and I have no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TD

Theressa D.

Small Business, 11-50 employees

5.0
April 2023

Reliable tool

Pros

I'm a fan of this tool because it's reliable and the user interface is terrific. It organizes sub-tabs into clear categories which makes tracking down cases for legal research simple. Plus I appreciate that it provides detailed, accurate information and lets me include public records and apply filters to refine searches.

Cons

There are no major issues right now but I wish they would enhance the teams that support the product.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

DL

David L.

Small Business, 1-10 employees

5.0
March 2023

Feels easy to use

Pros

One thing I really appreciate about it is how simple and approachable it feels. I can quickly locate features since everything's organized in a single spot and I find it easy to gather documents like texts and court reports.

Cons

So far I haven't experienced any issues and I'm hopeful the platform keeps getting better over time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GK

Germain K.

Small Business, 11-50 employees

5.0
March 2023

Outstanding deep search feature

Pros

I love how simple it is to locate cases using their deep-search feature since the platform churns out results quickly. It's also convenient for legal aid work and in my experience its AI-driven search is top-notch.

Cons

One minor issue I've run into is sudden logouts that occur infrequently.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AD

Astrid D.

Small Business, 1-10 employees

5.0
March 2023

Offers clear guidance

Pros

What I appreciate is how useful it is for legal research offering clear, easy-to-follow how-to guides. I also liked the file system that supplies key information which I find to be very helpful in my work.

Cons

I'd like to see better summaries and an improved search for locating more specific precedents.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

PR

Pauline R.

Small Business, 11-50 employees

5.0
March 2023

User-friendly product

Pros

I found the platform really easy to use with a user-friendly layout and its search tools for legal investigations bring up texts and court reports that tend to be relevant to our team's work needs.

Cons

Occasionally it will kick me out while I'm using it and I find that behavior frustrating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MM

Madeleine M.

Small Business, 11-50 employees

5.0
March 2023

solid research capabilities

Pros

It delivers solid legal research capabilities and is user-friendly enough that I didn't need any formal training to get started. It really organizes the work of courts, lawyers and judges and it helps me conduct investigations in a much more transparent and accessible manner by using the built-in search filters.

Cons

I haven't found anything negative about this product. In my experience it offers only strong, beneficial features and I don't feel any dissatisfaction with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ST

Sendgrid T.

Small Business, 11-50 employees

5.0
March 2023

it's simplicity stands out

Pros

One of the things I like most about this platform is how simple it is to handle. It gives me filters to tighten searches, packs useful tools and consistently delivers dependable results. I also value being able to save and sort all my items and the fact that it sends me reminders.

Cons

We've seen unexpected users get logged off which doesn't happen often but is annoying when it does.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

EG

Ed G.

Small Business, 1-10 employees

1.0
March 2023

complex new interface

Pros

I used to value the broad, comprehensive coverage it provided especially the inclusion of secondary materials that I relied on regularly.

Cons

Frankly everyone at my firm myself included has essentially given up on the "new" Westlaw interface because it feels inconvenient. We went through dedicated training and still can't get comfortable with it. While the updated back-end may well be better, the new user interface is simply abysmal.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

3

Functionality

4

A

Anonymous

Mid Market, 51-100 employees

4.0
January 2023

Tidy interface

Pros

It covers a broad range of case law and I really like how clean and user-friendly the layout is.

Cons

For the moment I'm fine with it but I think it should include additional case law from other jurisdictions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Small Business, 1-10 employees

5.0
January 2023

Wonderful people search feature

Pros

I really appreciate using the people-search tool when I'm screening potential jurors as I prepare for trial. With just a quick search, I can pull together a broad array of details about someone all in one convenient place.

Cons

I'd like to preview items that aren't covered by my plan just so I can see what's inside them.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

MM

Mara M.

Small Business, 11-50 employees

5.0
December 2021

helpful features

Pros

I still have access to the same features I enjoy using and I especially appreciate being able to narrow my case law research down more precisely.

Cons

Lately I've noticed they introduced some updates but they don't seem to allow me to drill down as specifically by jurisdiction as before.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 51-100 employees

4.0
September 2021

combines Practical Law content, Keycite and citation references

Pros

It combines Practical Law content, KeyCite and citation references so everything connects back to the underlying case law, plus the digest-style organization provided by the Key Number digest system.

Cons

My main issue is the price. It's brutal to pay $142 for a single court filing and even when I run the analytics features the fees to pull the linked court documents referenced in the report remain exceedingly high.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

9

Functionality

9