Essence W.
E-Learning, 11-50 employees
More than a year
“very outdated look”
Pros
The course layout works well and there's plenty of editing flexibility to customize the classroom around our students specific needs.
Cons
Honestly it's just not very visually appealing. The platform feels dated, still needs a design refresh and can be difficult to use.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Scott S.
Human Resources, 500+ employees
Less than a year
“well-structured tool”
Pros
Blackboard does a really good job of organizing training courses in a clear, structured way which makes everything much easier to follow.
Cons
It usually takes a little time to get used to the platform before you feel completely comfortable using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Construction, 1-10 employees
Free Trial
“training videos miss the mark”
Pros
The app itself seems fairly easy to use and the training videos were put together nicely overall aside from the issues mentioned below.
Cons
A number of the training videos were hard to follow because the narrators had very strong accents. It was clear English was not their first language and it felt like an effort to promote diversity ended up coming at the customer's expense.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Jean Pierre N.
Higher Education, 500+ employees
More than a year
“Got powerful learning tools”
Pros
It has been proven a really good Learning Management System for us. It comes with strong capabilities especially for grading learner assignments, handling communication, managing coursework and giving feedback on activities. It also does a good job supporting accessibility for different users across a range of devices and browsers.
Cons
In the beginning it can feel a bit overwhelming for new users. Also a lot of people on our side have mentioned that the interface is hard to navigate.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Carly G.
Education Management, 500+ employees
More than a year
“limited customization options”
Pros
One thing that worked well with Blackboard was its clean interface and it made group e-dialogs very simple to manage. Uploading files and sharing links including links to files was also easy. Overall it served as a practical platform for posting materials for users. From the user side, it was very simple to understand, navigate and access the materials my instructor had provided.
Cons
The biggest downside was how limited it was for page and template design. You were basically locked into the page structure it provided, with very little room for customization. On top of that according to upper management, it was a bit more expensive than other LMS platforms which ultimately led to the decision to replace it with another system.
Rating Distribution
Ease of use
5
Value for money
3
Customer Support
4
Functionality
3
Anonymous
Education Management, 51-100 employees
Less than a year
“secure but dated platform”
Pros
Years ago I used this in my classroom and now I am using it again through my daughter's school. It feels secure and I think it works well for elementary school use.
Cons
At the same time, it could do a better job of keeping up with current needs and being more user-friendly. Navigating it can be difficult at times.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Jeffrey A.
Education Management, 500+ employees
More than a year
“early online learning pioneer”
Pros
It was one of the first major players in online teaching and learning. The colleges I studied at and worked with were quick to adopt the idea of putting course materials online. Back in college, I was part of an educational technology support team that helped influence which platform would be officially chosen for online courses. The two main options were Blackboard and WebCT which Blackboard later acquired. Our college ended up selecting WebCT but Arizona State University, where I earned my BS in Computer Science and M.Ed. in Educational Technology, used and still uses this tool so I have had substantial experience with both systems from several different angles.
Cons
On the downside, the company came across as very monopolistic and seemed to file lawsuits against nearly every competing LMS vendor for building online learning platforms, as if it believed it had invented online teaching and learning itself.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Kimberly B.
Education Management, 500+ employees
More than a year
“well organized and familiar platform”
Pros
The software lets me structure my course in a way that students can navigate without confusion. The layout and overall design is also very similar to other competing platforms so new users tend to pick it up quickly. Setting everything up is simple too.
Cons
It does have the occasional quirk especially in the gradebook. The platform is also always changing which can be frustrating at times, even though those updates can sometimes be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maggie S.
Education Management, 11-50 employees
More than a year
“provide all classes in one place”
Pros
Having Blackboard keeps classes and course materials organized in a way students can access without much hassle. Class schedules, virtual classrooms and student chat spaces are all brought together inside one application which makes everything feel more centralized.
Cons
One thing that causes problems is how this tool collects assignment due dates for some tasks but leaves out others. That inconsistency ends up creating confusion for a lot of users.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Madison M.
Hospital & Health Care, 11-50 employees
Less than a year
“steep learning curve”
Pros
It works well for educators and college-level students, offering features that cover many different parts of higher education.
Cons
Compared with competing platforms, I find it harder to navigate and takes more time to learn. Once you understand how it works, it does the job well but getting to that point is more challenging than with other software.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
7
Jenna W.
E-Learning, 11-50 employees
More than a year
“perfect for learning”
Pros
Having all my classes available in one place was a huge plus and it really helped simplify the way I managed course assignments.
Cons
There were occasional times when assignments wouldn't load properly and had to be submitted again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chelsea B.
Higher Education, 51-100 employees
Less than a year
“user friendly tool for students”
Pros
As a student, I find it very easy to navigate and use.
Cons
Its communication features aren't as efficient as what you get with other platforms.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Geeta T.
Civic & Social Organization, 11-50 employees
Less than a year
“organized platform with room to improve”
Pros
The system is well organized and is fairly easy to navigate, even if it is not as user-friendly as some other products.
Cons
As per me the email feature and discussion forums still need more development, as they could be made much easier to navigate.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Agus M.
Education Management, 500+ employees
More than a year
“discussion boards that deliver”
Pros
Well the discussion board feature gets the most use on my end and it's one of the parts of the platform I appreciate most.
Cons
The interface is a little dated compared with newer LMS platforms. The colors, fonts and overall design could definitely use an update.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mohamed C.
Education Management, 500+ employees
Free Trial
“Has the best learning tools”
Pros
Blackboard Learn now Anthology completely changed online and distance learning by bringing a strong set of features together in one platform. The interface is user friendly and the range of tools and integrations helps make the learning experience more enjoyable and efficient. Educators can handle courses and users in just a few clicks, track activity streams and create assignments and tests with the support of AI. The addition of AI features really pushed this one forward, since it can generate text, activities, tests and assignments directly within the platform instead of relying on ChatGPT-based tools.
Cons
There are still a few gaps especially around system requirements. I regularly run into crashes and lag while using this platform. I also still have concerns about cloud-based systems and its file size limits don't support large uploads which feels odd because educators often need to work with bigger files. Another downside is that it's not really a good fit for small businesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rory M.
E-Learning, 500+ employees
Less than a year
“helpful once it clicks”
Pros
It is fairly easy to use overall. There's definitely an adjustment period at first and a few features don't really make much sense until you've spent some time using them.
Cons
It comes with a learning curve that you have to adapt to.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Kay D.
E-Learning, 51-100 employees
More than a year
“beginner-friendly onboarding”
Pros
I find this tool easy to use and bringing new users on board is especially simple for beginners.
Cons
The folder structure can feel a bit tedious to work with at times.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Manuel C.
Real Estate, 1-10 employees
Less than a year
“Getting better over time”
Pros
The platform handles what it's supposed to do and it has gotten better over time.
Cons
At the beginning, the user interface wasn't very good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chantal G.
Higher Education, 500+ employees
Less than a year
“reliable learning platform for everyone”
Pros
Blackboard Learn gives everyone involved dependable information that supports learning.
Cons
It has been consistent and I haven't come across any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ari P.
Education Management, 51-100 employees
Less than a year
“announcements are proven helpful”
Pros
Creating announcements and using the features is not hassle.
Cons
Removing content takes too many steps and it can feel confusing at times.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
David H.
Education Management, 500+ employees
More than a year
“mixed navigation across departments”
Pros
Getting around the different department sites was fairly easy and made it simple to find what I needed.
Cons
It fell short when it came to data storage and collaboration and those areas were difficult to work through and navigate.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Li G.
Higher Education, 500+ employees
More than a year
“thoughtfully built for learning”
Pros
It's incredibly functional and is thoughtfully designed for both students and instructors.
Cons
The interface can feel a bit plain at times especially when typing your own responses on the platform or using it on a mobile device.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roger S.
Higher Education, 500+ employees
More than a year
“organized classes but confusing app”
Pros
This tool did a great job of keeping online classes organized and the content wasn't hard to locate.
Cons
Using the app didn't feel very user-friendly and across the organization there were too many university-wide outages and breakdowns.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6