
BYJU'S Reviews
Total 12 reviews
3.5
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars33%
3
Stars8%
2
Stars0%
1
Stars25%
Satisfaction score
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Varun J.
Small-Business, 11-50 employees
“Excellent training and education tool
Pros
It is very easy to use and makes studying a lot easier for me. The customer support team is always there when I need help and there are so many great features to explore and use.
Cons
Honestly, I can't think of anything I'd change about this platform. It's been working well for me so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Faheem s.
Mid-Market, 51-100 employees
“Great for personalized learning
Pros
The mentors really helped our 8th grader out during the pandemic, making a huge difference for so many students. I love how they made learning fun with personalized videos. The app is easy to use and the customer support is amazing.
Cons
The interface isn't the easiest to use and it can get pretty confusing to navigate. Also, there's a lack of subjects offered in Urdu which is a big problem for some students. The scheduling could be better for school kids and classes should really start after 7 pm to fit their schedules.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid-Market, 51-100 employees
“Completely disappointing and frustrating
Pros
Honestly, I can't say anything good about this experience. Even though I paid for the foundation program, they still haven't placed my daughter in a class after waiting a month. The service has been awful.
Cons
Service has been horrible. There's zero transparency, no communication and it feels like nothing but empty promises. Honestly, there's nothing good about this experience. It's just been disappointing and frustrating.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
3
Functionality
2
Kiran Kumar M.
Small-Business, 11-50 employees
“Easy Learning Experience
Pros
The educational content covers everything from elementary to graduate levels which I think is really comprehensive. What I love most is how interactive everything feels. It helps me understand core concepts instead of just memorizing things. The competitive exam prep options are great too. I also like how the platform looks at my learning patterns and suggests courses that fit what I actually need.
Cons
Their pricing is pretty high especially if you're looking for competitive exam prep. Some of the instructors seem a bit inexperienced and they just skim through the important stuff instead of diving deep. The content really needs an update to include more current material and modern approaches.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Naga Bhushanam N.
Small-Business, 11-50 employees
“Easy to use but constantly bombarded with emails
Pros
I've been using it for a while now and what stands out is how easy it is to use. They're one of the pioneers in online education here in India and they've done a great job of making learning materials accessible for everything from competitive exam prep to regular school subjects. The user experience feels really intuitive and student-friendly.
Cons
I'm constantly getting spammed with emails and they're always pushing me to buy more courses or subscriptions. Some of the courses are priced way too high as well.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Parth C.
Mid-Market, 51-100 employees
“Top Choice for Competitive Services
Pros
I'm really grateful for how this platform has changed online learning in India. The teachers are top-notch and the content is always up-to-date. What really helps me is the online videos and they get straight to the point and make complex topics easier to understand. The self-assessment papers help me track my progress. They not only prepare you for government competitions but also cover other entrance exams. The MCQs are a perfect mix of current affairs and core knowledge which is exactly what I need for my studies.
Cons
It mostly focuses on English content and there's not much material in Hindi. It's also mainly geared towards UPSC prep and state PCS exams don't get much attention. Honestly, I think they should focus more on offering a wider range of content for all exam types rather than spending money on sponsoring the Indian cricket team. The main content for various papers is either missing or just not up to par.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Vijay K.
Mid-Market, 51-100 employees
“Engaging and user-friendly platform
Pros
I really like how it makes learning enjoyable and effective. They always keep things fresh with new content, which keeps me engaged and excited to learn. There's a huge variety of courses to choose from, so I can always find exactly what I need.
Cons
The pricing is really high which makes it hard for people who aren't well-off to access the courses.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Small-Business, 11-50 employees
“Easy to Navigate but Lacks Customization
Pros
The user experience is smooth and it's really easy to navigate the platform.
Cons
I really wish there were more options to customize the interface to fit my workflow better.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Rahul K.
Small-Business, 11-50 employees
“Avoid this company, complete scam
Pros
I feel like the educational content is well-rounded and covers different teaching levels effectively. What really impresses me is their focus on user feedback and they actually want to hear from us and improve the service. It's so refreshing to see a company that values what its users think.
Cons
I had a meeting with one of their representatives who claimed to be a teacher but they couldn't even spell basic words like "arrangement" and "month" correctly. It makes me question their hiring standards. How can someone who calls themselves a teacher have such poor spelling? The salesperson was also terrible at following up and never answered our calls when we needed to discuss things. This kind of unprofessional approach really reflects badly on the company.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
3
Anonymous
Enterprise, 500+ employees
“I'm disappointed!
Pros
I wouldn't recommend this to anyone. They just don't deliver on what they promise and I'm not even sure if the staff are qualified.
Cons
The customer service is horrible and honestly, everything else about this platform has been disappointing too.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jaydeep R.
Small-Business, 11-50 employees
“Fun Learning but High Costs
Pros
I've been using this platform for studying and it's amazing how they make learning fun with animations and interactive content. The way they explain chapters is smart and really sets it apart from other tools. Overall, the experience is so much better than anything else I've tried.
Cons
Only thing stopping me from using this platform more is the pricing. The fees are just way too high and not affordable for most middle-class families. The fee structure definitely needs some rethinking.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Pratap M.
Small-Business, 11-50 employees
“Good tool but poor support
Pros
I love how it lets me learn at my own pace through online courses that match my interests. The pre-recorded classes are very convenient and being able to reach out to online tutors when I need help really makes a difference.
Cons
The subscription fees can get expensive and not all of the courses are worth the price. The customer support is inconsistent too and sometimes they don't respond to my issues and I get bombarded with way too many promotional emails.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8