Healthstream Learning Center Reviews

Pros

Training someone to use it is straightforward, and it has a nice presentation for the end user.

Cons

Customer service for the HealthStream Video component lacks efficiency. It often takes multiple attempts before the issue is escalated to the appropriate person.

Pros

Reporting features are user-friendly, offering detailed results, while group management and assignments are straightforward. Uploading new courses may be slightly complex initially but becomes easier with practice.

Cons

There's no straightforward method for changing due dates on assignments, which is a notable drawback.

Pros

It's user-friendly for students and fairly manageable for administrators, with helpful support features.

Cons

Reporting capabilities are continuously improving but could still be enhanced further, often relying on the same reports.

Pros

HealthStream provides extensive features and healthcare-specific content, making it a leading choice in the industry.

Cons

Apart from live classes, there's limited capability for teacher-student interaction, lacking support for discussion boards or homework uploads.

Pros

Making HealthStream mandatory for employees ensures education and policy compliance.

Cons

While the layout may seem outdated, the product remains highly functional and easy to maintain.

Pros

HealthStream offers pre-built healthcare content and collaborates with vendors for educational purposes.

Cons

Certain customization aspects are unavailable in the HLC.

Pros

HealthStream has given our organization a contemporary learning platform. It's highly customizable, meeting diverse stakeholder needs and integrating various types of learning activities. Their customer service and technical support have been outstanding very personable, tailored to our specific requirements, and innovative as we continue to grow.

Cons

Reporting solutions could benefit from further development. While there is a variety of reports available, customization to meet our specific needs isn't always straightforward.

Pros

It's simple to use, offers a wide range of courses, allows us to easily upload our own courses, and makes running reports and accessing necessary data straightforward.

Cons

Content related to behavioral health in the healthcare sector is limited.

Pros

The technical support is outstanding. Their customer service is a highly motivating and supportive force at HealthStream. He is truly inspirational as a keynote speaker. His energy and commitment to supporting and providing staff education to make the best impact at the bedside with patients and their families is a key reason we continue as a HealthStream customer and partner.

Cons

Transitioning from legacy systems to HStream can be uncertain until the features are visible in the system, which can be frustrating as it's unclear how impactful they might be.

Pros

Designed for healthcare systems, the software provides many industry-specific features and products all in one place.

Cons

The software lacks modern features that are standard in many other learning management systems.

Pros

It is easy to use, has good search options, and offers great reporting capabilities.

Cons

Large reports may take a while to process, and there can be a lag time until reports are available, typically until midnight of the previous day.

Pros

Administration can start with a basic package and expand as needed to meet additional requirements. As a student, it gives me control over the timing of training.

Cons

Billing administration can be challenging, especially when dealing with multiple products and separate billing cycles. Additionally, there can be delays for students in accessing or moving to the next page.

Pros

I am not sure, but I have grown accustomed to using it over the past three-plus years. I appreciate that I can use other software and upload it into HealthStream.

Cons

As someone using authoring software on this scale for the first time, I wish it was more intuitive. However, there have been improvements.

Pros

The HealthStream Learning Center is very functional, making e-learning delivery easy! Building and assigning courses is straightforward.

Cons

There are several areas for improvement, such as the search function in the catalog not being optimal, issues with the waitlist feature, and cases being closed by customer service without full resolution.

Pros

HealthStream has been extremely intuitive and easy to understand. When HR uploads new modules for completion, an email notification is sent out, allowing everyone to stay current.

Cons

Despite occasional glitches due to downtimes and upgrades, the functionality of HealthStream software is excellent.

Pros

Nothing at all. It was difficult to navigate, and there was absolutely no customer support.

Cons

Customer support is nonexistent, and the reports are far from user-friendly.

Pros

HealthStream was very effective for supporting a small organization with simple learning needs. Managing groups was straightforward, and setting up simple tests was easy. As a user, navigating the learning transcript and completing training assignments was fairly simple.

Cons

HealthStream has limitations in setting up large dynamic assignments and managing large groups, especially without clean data from the HRIS, leading to issues in maintaining dynamic groups.

Pros

Accessing videos and learning materials is quick and easy. The curriculum is simple enough for all levels of learners.

Cons

It lacks job title discrimination, and compliance requirements are often chosen company-wide rather than based on job appropriateness.

Pros

Easy to use, even for new members. It provides education for all types of staff: nurses, clinicians, etc. You can review the materials and then take a quiz to test your knowledge.

Cons

It provides progress tracking at each step of the way.

Pros

HealthStream offers numerous functionalities within its software, allowing multiple departments to use similar functions independently or simultaneously.

Cons

While I haven't encountered any issues with the software, I may not have explored all functionalities to provide a comprehensive assessment.