LearnUpon Reviews

Pros

From my experience it offers an simple interface for learners, instructors, and administrators alike and I found the initial configuration easy enough that I did not require any specialized assistance to get everything up and running.

Cons

I cannot think of any significant issues or features that I dislike about it as my experience has been largely positive and free of notable complaints.

Pros

I find the application exceptionally user-friendly and it is very easy to implement, configure, administer and use across daily workflows.

Cons

In my experience the filtering and sorting capabilities are somewhat limited and the categorization system would benefit from clearer structure and additional refinement.

Pros

I like how simple the platform is to use and to understand which makes locating features and getting started much quicker than anticipated. A broad selection of features and functionalities is available and I appreciate having those options. I enjoy the ongoing enhancements the platform receives and interactions with customer support are prompt, knowledgeable and helpful when I need assistance.

Cons

My experience is that the configurable aspects of certain features feel somewhat constrained although I can usually accomplish tasks in the platform through several alternative approaches. The visual UX can feel limited.

Pros

In my experience their team consistently goes above and beyond to support me, providing attentive help and proactive guidance throughout our collaboration so I feel truly supported.

Cons

I have noticed that establishing integrations with other systems often requires more time than I would like which can delay our implementation and rollout schedules.

Pros

For our organization it has fundamentally changed how we oversee and distribute training content primarily because the platform is so easy to set up and administrate that onboarding and ongoing management are much less burdensome than before. I've also observed that recent upgrades to the reporting suite deliver far more detailed, actionable analytics that help guide our decision-making and strategic planning.

Cons

Would like to see much stronger integration with Microsoft products and systems given that those tools form the backbone of our daily workflows and it would organize many processes if they worked more seamlessly together. Also the experience of designing and assembling skills paths still feels unwieldy and in need of substantial refinement to become genuinely intuitive and easier for our team to use.

Pros

I find it user-friendly both as an administrator and a learner, creating and editing courses is very convenient and moving through the learning path is effortless.

Cons

Frustrated I can't do a bulk update of expiration dates, editing the date in each module individually is inefficient, really very time consuming and unnecessarily tedious.

Pros

Having experienced fantastic customer service, I found it made setting up and ongoing support of the system effortless.

Cons

I wish there were a stronger community of practice to engage with and learn from.

Pros

It is very affordable and the API documentation is outstanding and its version control is reliable.

Cons

Numerous core features remain under development which leaves me wanting more from the product.

Pros

I appreciate the platform's capacity to offer various methods for engaging clients as well as internal employees through e-learning courses since it enables multiple approaches to training and interaction.

Cons

My main wish is for the dashboard to show more sophisticated, granular analytics because at present I am unable to access the more complex metrics I need for deeper insights.

Pros

Its highly adaptable and simple to operate, offering what I consider a well-measured compromise between its functionality and its price.

Cons

Although certain capabilities aren't accessible right away and I need to ask Customer Success to enable them because their team responds promptly this only represents a small issue for me.

Pros

Genuinely I value how easy it is to operate both from an administrator's standpoint and as an end user because the interface and controls are intuitive and require minimal training. Also the navigation is exceptionally clear and the extensive customization options have been critical for our non-profit which operates in a niche way that differs from typical organizations allowing us to tailor LearnUpon precisely to our requirements so we can effectively engage and serve our wide audience across Pennsylvania.

Cons

At the outset we encountered challenges because the platform required each username to be formatted as an email address which posed a significant barrier in the human services sector we serve where digital literacy has traditionally been deprioritized among our participants. however the support representatives collaborated closely with our team and together we devised a practical workaround involving email-formatted usernames combined with disabling automatic emails, maintaining that approach until the general public and our user base began to adopt digital tools more broadly as a result of the shifts brought on by Covid.

Pros

I enjoy easy course creation & the library setup. The support is also pretty good.

Cons

When managing learning paths I find updates awkward and wish I could gather more customized user data after grouping.

Pros

This year, when we launched the Dialpad Delivery Partner Program, I leaned on LearnUpon as our go-to LMS to build a truly effective certification for our channel partners. The platform was a dream to work with, it let us rationalize our content development, smoothly integrate our existing SCORM packages and refine our entire certification workflow for maximum efficiency. Beyond the great features, the ongoing support from our LearnUpon Customer Success Manager has been invaluable delivering timely updates on new capabilities that have directly helped us iterate and strengthen the program's impact.

Cons

A number of key functions remain under development which limits the product's usefulness until those essential features are finished.

Pros

I appreciate how simple and user-friendly the platform is because its simple, interactive interface combines flexible tracking and reporting features with the ability to customize sub-portals inside our environment and honestly the advantages keep piling up

Cons

We understand that it is still evolving and it requires time for new improvements to undergo testing and roll out yet I recognize that this careful approach results in reliable product delivery

Pros

This year when Dialpad rolled out the Dialpad Delivery Partner Program, it gave our channel partners the opportunity to become certified to deploy Dialpad offerings and I leaned on LearnUpon's platform as a dependable, feature-rich LMS to build out the program, orchestrate and maintain course content and surface analytics about learner activity and program performance. We managed to rationalize our chart-development methodology, swiftly connect and work with existing SCORM course packages and refine the certification workflow to be more efficient and on top of that the ongoing engagement and support from our LearnUpon Customer Success Manager has been invaluable delivering timely proactive updates about new LearnUpon capabilities that have helped us iterate and strengthen the program.

Cons

This is not really a con but because they continually innovate and push updates to the product, we need to remain vigilant so our customer-focused priorities stay aligned with those advancements and so we can adopt new features as they become available.

Pros

From my experience as both a learner and a contributor, it feels exceptionally interactive across devices whether I'm logging in on a laptop or using my mobile phone and for content creators and administrators there is dependable support available so even if someone is unfamiliar with the nuances of learning and development, the system makes it simple to begin exploring and building out material.

Cons

I have very few criticisms. the only one or two suggestions we've mentioned as 'nice-to-haves' were promptly relayed to the development team and while they're not yet implemented, there's a real possibility they will appear in a future update.

Pros

The customer support is amazing and Grey personally guided our team through the entire setup process so that whenever questions arise there is always someone available to respond promptly. the platform itself is remarkably user-friendly and smooth and we feel very pleased that we selected LearnUpon.

Cons

At present I am unable to pinpoint any particular drawbacks as overall I have been satisfied with every aspect of the service up to this point.

Pros

LearnUpon is very easy to learn. Even though I consider myself quite tech-savvy, I had no prior experience in instructional design before working with LearnUpon. Surprisingly, that wasn't an issue at all. I am now successfully managing our online learning platform through LearnUpon. While we currently utilize the basic features for our needs, someone with a little more experience could effortlessly create an even more visually appealing and engaging user experience. The customer success and support teams at LearnUpon truly make using the system a delightful experience. It's rare to find a company that genuinely cares about your satisfaction these days.

Cons

It's not as customizable in terms of branding as I would prefer, but they are always updating and refreshing the interface to make it look more beautiful. It's not a significant concern.

Pros

Switching to LearnUpon has made a monumental difference in how we deliver our onboarding and training. Previously, we relied on Excel and Microsoft Stream, which pales in comparison. Uploading videos and adding headings is relatively simple with LearnUpon. However, aside from that, I can't find any other positives about the system.

Cons

As an administrator, I find the platform overall cumbersome, slow, and challenging to navigate. My main concern lies with the layout, as there is no labeling indicating the number of pages of courses available. Instead, I have to click through each page to reach the end. Additionally, when creating a new version of a course, the previous course is archived but still remains in the courses subpage. The platform's customization options are limited, and it lacks the ability to create a unique course format beyond the standard headings, text, video, and quiz. During my time using the platform, I noticed minimal progress in its development. While communication with our representative was good, there weren't many noticeable changes that stood out to me.

Pros

Our organization transitioned from having no learning platform to adopting LearnUpon in a matter of weeks, a turnaround that based on my past experiences where similar deployments with other vendors consumed months genuinely surprised me and the speed of onboarding was impressive. Equally noteworthy has been the caliber of customer service and coming from me, that endorsement carries weight because everyone I've interacted with across Sales, Account Management, Customer Success and Customer Support has been consistently helpful and responsive and in fact any team member I've worked with has demonstrated competence. Regarding features and functionality, the implementation itself was relatively simple and integrations with our SSO, Microsoft Teams and Zoom were simple to configure. Because it was purpose-built from the ground up, it includes the core capabilities necessary to administer users, groups and courses effectively and my team and I access the system every day while learners regularly use it for onboarding, compliance tracking and professional development.

Cons

There are a few quirks that I have noticed and to illustrate when a learner account is disabled there is no obvious visual cue in the user listing so you must click into the individual's profile to confirm status which is inconvenient although workarounds exist, they impose extra steps on administrative workflows. It would be beneficial to allow custom content to be placed on a learner's Home page to tailor their experience and additionally I would very much appreciate a search-reporting feature that shows which keywords users searched for which searches returned results and which did not, since that insight would help us optimize content and navigation.