“A portal that keeps improving!”

Pros

Something I value most about it is how flexible and needs based the platform is! After using it for a year they've customized and built out the portal to match our vision and framework really well. They continue to make the product better too both by adding new features and refining the core platform. Also their customer support has been excellent :)

Cons

Its biggest drawback is probably tied to its biggest advantage. Since the portal is extremely versatile we don't end up using every feature and the admin side can sometimes feel a bit cluttered. That said I wouldn't really fault it too much because I still appreciate having those options available.

“custom branding and smooth sync”

Pros

A thing that really stands out about the platform is how modular it is. We were able to create a custom interface that matches our Pigment branding perfectly so the portal feels truly customized to our business rather than generic. Being able to configure and embed website pages directly inside the portal is also a big plus since it gives us a centralized source of truth. On top of that the direct Salesforce sync is incredibly valuable. It gives us real time updates and lets us manage partner user access through Salesforce while automatically syncing that information into this system. That keeps our data consistent and integrated without forcing us to move away from Salesforce as our main system of record. We can keep Salesforce as the primary repository and still share the right information with partners without having to buy internal Salesforce licenses for them. During the guided hands on proof of concept the overall user experience was positive as well. The setup process went well, the documentation was useful and the training sessions helped make onboarding fairly easy. Altogether these capabilities have made partner management much more organized for us.

Cons

The admin side can be pretty difficult to work with because there is a lot of navigation involved and it doesn't always feel flexible when trying to implement things effectively. Reporting is another area that could be stronger. It would be helpful to have better visibility into which documents are used the most which items get the most clicks and which ones see the least engagement along with suggestions on how to clean up or organize files.

“fast rollout”

Pros

Getting from proof of concept to a full rollout only took about a month and the whole onboarding process felt quick and simple. Paul was a huge help throughout, guiding us through the platform and configuring it around our company's specific requirements. When we were comparing PRM options the Salesforce integration really set this apart. Changes to fields or values sync over almost immediately which made the onboarding process much more smooth. After connecting it with Salesforce the platform showed a lot of flexibility and was simple to adapt to our needs both from a structural standpoint and in how the portal looks. Our CSM (Navin) has also been excellent about making sure we get the help we need and are taking full advantage of the platform so we can keep improving the portal over time. The support team has been extremely responsive and communicates clearly. They usually understand the problem right away without a lot of back and forth and tend to offer solutions or meaningful updates proactively. Now that we're nearly a year into our contract I'm very pleased we went with this. Every person we've worked with has been well informed, helpful and genuinely collaborative.

Cons

At the beginning the admin portal felt a little outdated and somewhat overwhelming because there are so many settings and options to work through. A few features also seem like they should be located together or handled in a single step but instead they're connected to other settings which can make navigation confusing early on. That said it becomes much more manageable once you understand how the system is organized and how the logic behind it works.

“Smart automation”

Pros

One of the biggest wins with this has been the automated emails and the speed of its Salesforce sync. We enabled the automated emails a few months back and it has honestly been a huge improvement. Our portal users now stay updated without anyone on our team needing to send things manually. The emails trigger quickly and it's also helpful that we can choose to run them earlier when needed. Other than that the way data maps over to Salesforce almost instantly is amazing. It's incredibly fast and takes a lot of work off our plate.

Cons

The thing I'd still really like to see is more AI functions. It would be incredibly useful if we could simply ask the system to pull data for us. We spend a lot of time running reports and that can become a real drain. Being able to type something like "which users have closed the most deals in the last three months?" and get an immediate answer from AI would save us a ton of time.

“responsive team”

Pros

Working with this has been a very positive experience because the service and support from their team are outstanding. The people we collaborate with are quick to respond and truly care about helping us succeed so it feels much more like a partnership than a standard vendor relationship. Apart from this the platform is accessible, highly customizable and flexible enough to fit the specific needs of our partner program. Having reliable technology backed by such a supportive team has made both the onboarding process and daily use very effective.

Cons

An area that feels a bit limited are the out of the box functions for affiliate management. Even so the team has been extremely flexible and proactive about working with us on custom updates and enhancements which has gone a long way in closing that gap. It would still be nice to see more built in affiliate features added in future releases but their responsiveness makes this issue far less frustrating than it could be.

“Great SFDC integration”

Pros

The SFDC integration has been amazing and the team has been incredibly professional and responsive to everything we've needed. Support, the CSM and the other experts have all been very helpful and supportive with our requests.

Cons

New features are being released regularly but it can be a little difficult to fully grasp each one and understand the best way to apply it within our portal.

“powerful portal”

Pros

This platform covers about 90% of what we needed from a portal and it fit both the budget and structure we were aiming for. The team really helped make everything come together, the setup felt organized and they were incredibly helpful throughout. It also connects very well with our CRM (Salesforce) which has been a big plus.

Cons

Overall it's a really solid platform backed by a strong team so I don't want this to take away from that. A couple of areas could still be improved though like adding resources could be more simple and having a built in quoting tool would make it even more useful.

“flexible platform”

Pros

Once you get past the initial difficulty the system becomes pretty easy to use and adapt to what the company needs. There are plenty of customization options that I can handle myself including creating custom reports and whenever a business need comes up that requires deeper expertise their team is efficient, well informed and genuinely willing to help with any changes or updates we need. On top of that when more advanced adjustments are required they don't just make the changes for me but they also walk me through how to handle them going forward. That helps me be much more proactive while still knowing they're happy to jump on a call anytime I have questions or concerns.

Cons

My only real issue is with Excel files uploaded to the portal. Users have to download them to view everything properly because when the files are opened directly in the partner portal, the spreadsheet is too small and ends up being unreadable.

“incredible support”

Pros

Their support team is outstanding. They'll jump on a call when needed and stay active in Slack for fast responses. What really helps is that they understand the admin side too so when technical questions come up they give real answers instead of just pointing you to documentation or passing you around. It honestly feels like having a builder co pilot because they're that responsive and hands on.

Cons

Since it's built with the kind of flexibility you'd expect from Salesforce there are a lot of options and that naturally makes the setup more complex. I'd say this PRM is best suited for teams that want maximum customization and are building a stable, scalable solution rather than beginners who only need a few basic features. They do offer plenty of templates but the platform is so powerful that it can feel like too much if all you want is a couple of dashboards and a learning center.

“Reliable system”

Pros

Really like how flexible and customizable it is! If we can picture a workflow or feature we can usually build it within the platform. That has made it possible to shape the system around our partner program requirements without having to make many compromises. Another thing that really makes this stand out is the way their team works with us. They make room for feedback, pay attention to our specific use cases and actually use that input to improve the platform. As a customer that makes us feel listened to and appreciated. The integration with our CRM has also been a major plus since it creates one connected ecosystem for partner management and removes the data silos that often happen between separate systems. Their support team also deserves credit for how quickly they respond. Whenever questions come up or something needs attention help is available fast which helps keep things on track. Also it continues to show steady innovation through regular updates and product enhancements and it's obvious they are focused on evolving the platform around customer needs and market changes.

Cons

There is definitely some initial difficulty involved with the admin UI especially for new users trying to get comfortable with it. Certain administrative settings and functions can be harder to find than they should be which sometimes slows down setup and configuration work. The platform itself is very capable but the admin interface would be better with a more simple design and a more user friendly layout.

“Good value!”

Pros

After working with a lot of partner portal platforms over the years as a start up channel leader this one has been the quickest and simplest one I've implemented. The support team has been outstanding across the board from the sales rep to the brand ambassador and customer success manager. Everyone has been incredibly responsive and genuinely helpful. The integrations perform really well and considering the price it delivers the best PRM value I've come across.

Cons

Honestly the only real downside is that I went through three other vendors before finally discovering this one.

“wide range of featurs”

Pros

From day one the system has been very simple to use and implement especially considering the wide range of features available on the platform. I log in every day and keep exploring new ways to bring more functions into our portal. Whenever I run into something challenging their support team is quick to help through tickets, email or phone. The level of collaboration and partnership they provide has been outstanding and I really appreciate all the effort their team puts in.

Cons

Any issue that comes up gets resolved by their team and their customer support continues to be excellent.

“partner CRM that delivers”

Pros

Using this software has been simple for both our users and our admin team. It works really well as a mini channel CRM for our partners and internal sales users which has been a big help. Another thing that stands out is how quickly their team can make custom improvements when we need them. Their customer support has also been excellent.

Cons

We really have not run into any downsides. It has done exactly what we needed so far and has worked without any issues.

“responsive support and thoughtful fixes”

Pros

Once you get used to how the platform is organized it feels very flexible to work with. The team has also been excellent throughout the experience: responsive, pleasant to collaborate with and consistently reliable when support is needed. Whether it's handling minor updates and adjustments or helping roll out new features their attention to detail has been especially valuable.

Cons

When it comes to more complex or highly customized workflows making changes or building out certain features can take quite a bit of time and in some cases it just isn't fully possible. That can definitely be frustrating but their team is always quick to step in with thoughtful workarounds and alternative options.

“partner portal done right”

Pros

Has been an excellent channel partner portal for us. It gives partners a really effective way to share feedback and submit requests while also serving as a central hub where they can access our marketing resources. We'll also be launching the Partner storefront soon which will give our partners an even more convenient way to place orders. I'd definitely recommend it.

Cons

Honestly there's not much to criticize about it. We've been very happy with the platform and their customer support has also been excellent.

“dynamic salesforce integration”

Pros

Right out of the gate this works well with Salesforce and gives plenty of room for customization. Over time they've introduced features that let admins build custom pages with widgets instead of having to rely on code which has been a big plus. It's also very manageable to maintain day to day with far less need to involve their Professional Services team. When support or Professional Services is needed the experience has consistently been excellent. Their team responds quickly, provides detailed help and is willing to jump on a call fairly fast when necessary. Also the Professional Services staff is highly responsive, helpful and genuinely pleasant to work with.

Cons

One thing that can be frustrating at times is trying to locate the right knowledge base article to fix a specific issue.

“partner collaboration in one place”

Pros

Having everything for partner collaboration in one place has been a huge advantage. It gives partners a simple way to communicate, find resources and manage opportunities without jumping between different tools. That really helps strengthen partnerships and makes the entire process much more efficient. I'd just love to see more webinar options added.

Cons

At this point there really isn't anything I dislike about it.

“powerful portal”

Pros

From day one this software has been a strong addition for us! It integrates smoothly with our CRM Salesforce which keeps data flowing consistently and helps our teams work more efficiently with fewer gaps in the process. The flexibility of the platform is another big advantage. It comes with built in options to connect with support systems, learning management platforms and a strong Marketplace Directory. Those capabilities have made a real difference in our partner enablement and engagement efforts, improving collaboration and overall efficiency. The buying process was also simple and well supported and their team was clear, responsive and helpful throughout. The Marketplace Directory in particular has been extremely valuable because it allows partners to quickly find the resources they need to be successful.

Cons

While the platform delivers effective enterprise level functions the admin interface can feel a bit complicated at the beginning especially during initial setup. That said their team were exceptional during onboarding and installation. Their thorough training and hands on support gave us the confidence to figure out the system and configure it around our specific requirements. Their proactive help made the initial difficulty much easier to handle for more advanced features like Salesforce mapping, LMS integration and Marketplace Directory customization. The team truly went above and beyond which made those early challenges far more manageable and reinforced how valuable this partnership has been.

“Cuztomized program depth”

Pros

There's a lot of depth in the functions which makes it possible to set up even very complex partner programs. I can begin with a smaller setup and then expand it gradually in phases to support all of my different partnership types.

Cons

It would be even better if it came with more out of the box templates or a preconfigured setup. However the help resources, training and onboarding process do a very good job of covering that.

“Improved experince for us”

Pros

Compared with the outdated legacy portal we used before this option has completely modernized and improved the experience for our channel partners. It covers everything we need from a portal and the Salesforce integration, simple pricing structure and broad set of features we can use were all major reasons we chose this as our portal solution.

Cons

There isn't anything we specifically dislike. The system has handled all of the portal features we've needed so far. If anything some of the backend navigation could be organized a little better and made more easy to move around.