“User-friendly web and mobile platform”

Pros

Right from the start, we've really enjoyed how user-friendly both the web and mobile platforms are. The managers using the app have shared very positive feedback especially about how well it captures important information in real time. On top of that, the support we received during setup was excellent.

Cons

At this point, nothing comes to mind.

“Outstanding support”

Pros

One of the best things about it is how user-friendly the interface is, making instant reviews and reporting really simple. That focus on improving customer service has made a huge difference for our team. It's efficient, effective and has genuinely improved the way we work. On top of that, the reports are reliable and include date-, time- and location-stamped photos which adds a strong layer of accuracy and accountability to our observations. Setup was also very manageable. At OK, we had 70 branches when we began rolling out the app and it was straightforward to introduce it in phases, starting with Head Office staff and then extending to all branch staff. Users have found the app engaging and interesting which has helped keep adoption and usage consistently high. Since it's accessible at any time, reviewers can carry out evaluations whenever they visit branches and share reports instantly with their superiors. The 24/7 customer support has also been incredible and the consultant has consistently delivered in line with the agreed SLA.

Cons

The only real drawback I can point to is that it depends on having a reliable internet connection to take full advantage of its real-time features which could be a challenge in locations where connectivity is poor.

“Reliable customer care”

Pros

Everything about it feels very simple to use. Whenever I've needed help, customer support has been really reliable and just as easy to deal with.

Cons

The software has been very solid overall, it's simple to use and I really don't have any complaints about it.

“Cooperative staff”

Pros

Whenever I get stuck, the customer service team is really helpful and steps in quickly to assist. Ocasta also feels like a good new product that's worth trying.

Cons

The product could use a bit more clarification so things are easier to understand.

“Simple to understand”

Pros

Using it has been very simple and being able to configure our Engage instance to match the needs of our field teams has been a big plus.

Cons

We're still fairly new to the platform so at this point we haven't run into anything that's caused any dissatisfaction.