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Open English Reviews

Total 10 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

20%

3

Stars

10%

2

Stars

10%

1

Stars

10%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

CM
Chance M.

Building Materials, 51-100 employees

Less than a year

2.0

“extremely terrible customer service”

Pros

The variety of learning methods and the overall flexibility seemed promising and it was fairly easy to fit into my schedule since it's fully online.

Cons

Support has been genuinely awful as communication with customer service was frustrating. On top of that there's no English/Spanish language option and the customer service hours are inconvenient which led to wasted money and time when issues came up.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

1

MM
Magdalena M.

Mining & Metals, 101-500 employees

Less than 6 months

1.0

“Terrible support”

Pros

It does have decent value for money, plus the platform supports real interaction between students and teachers. The overall concept behind it is also amazing.

Cons

Customer support is outright terrible as there's no real way to contact them when something goes wrong and messages don't get answered. Phone support also isn't available if your number is from a country they don't cover. After I had already completed about half of the course, my account was removed without any warning which feels like a very risky transaction. If you were hoping calling customer service would fix anything, expect an automated system that uses an incomprehensible language and then hangs up. I'd strongly recommend avoiding this course altogether.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

AS
Alessandro S.

Education Management, 1-10 employees

Less than 6 months

5.0

“Super useful and very easy”

Pros

Overall the platform is really amazing. Using it is easy and it's been genuinely helpful for learning the language.

Cons

I just wished there were more teachers who could also speak Portuguese especially for absolute beginners.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DP
Diana P.

Mental Health Care, 1-10 employees

Less than 6 months

5.0

“Rich live feedback”

Pros

This is a pretty complete learning platform. With all the different activities and themes, it helps us cover a wide range of vocabulary, while also getting real practice with reading comprehension. On top of that the live classes are really useful as most of the time the instructor provides good feedback which makes the sessions feel constructive and worth your time.

Cons

That said not every instructor comes across as friendly and occasionally the class feels a bit flat, like they're not teaching with much passion for helping others learn the language.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

BF
Bianca F.

Education Management, 500+ employees

4.0

“Helpful way to learn english”

Pros

This software has helped me improve my English and I really enjoy using it.

Cons

A few lessons are hard to follow and there are no hints available.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Apparel & Fashion, 101-500 employees

Less than 6 months

5.0

“Fluent tutors make learning fun”

Pros

I really enjoyed how simple learning felt especially because the classes are taught alongside people who are fluent in English. The vibe in those sessions helped me stay engaged and actually make progress.

Cons

Some lessons were taught by professors who didn't seem very willing to teach as on top of that they spoke too quickly and didn't have much patience. The good news is that only a small number of classes seem to be like that.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

NR
Noemi R.

Accounting, 11-50 employees

Less than a year

5.0

“Native teachers”

Pros

Having lessons with native teachers is the best part and I also like that I can manage my schedule from home thanks to the internet. It seems convenient and actually fits real life as no commuting required and you can work around your own routine.

Cons

The price took a while to accept. At the beginning I couldn't use it because it felt too expensive but once I committed and gave it a try, it turned out to be really practical and genuinely enriching.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

LA
Leonardo A.

Entertainment, 1-10 employees

Less than a year

5.0

“Comprehensive English course”

Pros

Open English seems really complete. Besides the full English program, it's organized into 8 levels and you also get personalized live classes. That mix of structured content and real-time instruction has helped learning feel much more manageable and connected to your progress.

Cons

What's missing for me is a stronger writing practice feature something where you can submit what you wrote and actually get feedback on your text. Even reviewing a video you watched and then responding in writing with corrections or suggestions would be a great add-on.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

SH
Samantha H.

Accounting, 101-500 employees

More than a year

4.0

“Accessible language learning”

Pros

The platform makes it simple to pick up more languages and the overall approach seems really accessible.

Cons

Occasionally some parts seem a bit less user friendly and certain sections can get complicated at times.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Information Technology and Services, 500+ employees

Free Trial

3.0

“Variety of lessons”

Pros

There's a good variety of lessons and it also has study material that feels useful for practicing and progressing step by step.

Cons

The cost can be a little high and on top of that it's not so easy to implement large-scale programs for example for many users or large groups because getting it up and running becomes complicated.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

7