SmarterU Reviews

“flexible branding and growth”

Pros

Getting started with Neovation's it LMS didn't take long and the rollout was quick for our team but it still has enough depth to support us as we expand and take on more over time. The customization is also a big plus because our learners can see their own store or branding that matches the environment they actually work in.

Cons

We know improvements are already being worked on for language integrations but one area that still needs work is the built-in course translation for other languages which we wish were stronger.

“Customized, engaging and reliable tool”

Pros

Everything about it feels user-friendly and it fits my needs really well. It's engaging to work with and the support team has been the best part of the experience.

Cons

I can't point to any real downside. Any time I've come across an issue, the support team has been there right away to sort it out.

“Easy coursework guidance”

Pros

SmarterU has allowed me to seamlessly navigate through various levels of onboarding tests for employment purposes.

Cons

Initially, there is a slight learning curve that makes it a bit cumbersome at times, but it becomes more manageable with experience.

“versatile LMS content builder”

Pros

It lets you create a wide range of content formats within the LMS which makes it really flexible for building different kinds of learning materials.

Cons

The platform isn't very simple so it took quite a bit of time to learn and get comfortable using it. There's also an ongoing bug with a specific report that still hasn't been resolved after about three months.

“fast automation and helpful support”

Pros

The speed, automation, reporting and support desk have all been really great. Those parts make the system efficient to work with and help a lot day to day.

Cons

Getting comfortable with it takes time. The account permissions, group permissions and course permissions involve a pretty steep learning curve and take quite a while to fully understand.

“Useful support and flexible reports”

Pros

Platform is easy to use and it's simple to use day to day. I can pull just about any report I need which has been really useful. On top of that, the tech support team has been very helpful whenever assistance is needed.

Cons

Only real frustration is that removing a course from someone's profile can be a bit tricky.

“Efficient learning plan features”

Pros

Even though we haven't fully rolled it out yet, the platform already looks promising. It includes useful features like Libraries for building a knowledge base and it lets us create Learning Plans that combine online training, in-person sessions and articles in one place.

Cons

One area that hasn't really met expectations is the support from the Implementation Manager. Since we're still not live yet, I was hoping for more guidance and stronger recommendations around setup and overall structure.

“powerful course tools but too much for small teams”

Pros

There are plenty of features for creating courses, including multilingual support, a great quiz builder and a convenient way to move between different material types and formats. On top of that, the customer service and support were fantastic.

Cons

My biggest frustration at the time was that the course builder design wasn't responsive. It also didn't support simple cut-and-paste which meant spending a lot of extra time retyping content. Another downside is that the LMS offers more than a small business really needs. For a company with hundreds of employees, it probably makes sense as a training platform for a larger organization. But for a small business or training company, all that extra functionality just makes things more complicated and creates a pretty steep learning curve.

“fantastic training automation”

Pros

We're extremely pleased with this system for internal use. The learning plans have been fantastic and for the first time in a long while we finally have control over our internal training and records. The level of automation it provides is even better than we had hoped for. On top of that, the support team has been excellent and the company is very responsive to customer needs.

Cons

Nothing so far.

“professional eLearning team”

Pros

Working with the IT team has been a very positive experience. They were professional, supportive and clearly understood eLearning technology, pedagogical concepts and how to collaborate well as a team. I'm very happy with the product they delivered for us and would absolutely recommend the IT team!

Cons

Haven't noticed any drawbacks.

“Amazing team and strong product”

Pros

Right from the start, the IT team has been professional, helpful and genuinely pleasant to work with. It's clear they have a great understanding of eLearning technology and pedagogical concepts and that expertise really came through in the final product they delivered for us. I'm very happy with the result and would gladly recommend the IT team.

Cons

Nothing stands out as a concern.

“customer-focused yet always improving”

Pros

After using other systems, this is the first one I've seen that puts this much attention on its customers and keeps making ongoing improvements and updates. Their graphic design team does an excellent job and the support team has been just as impressive. Whenever I need help, I can count on a fast response and extra assistance. I would absolutely recommend them!

Cons

So far everything works well.

“Great support every time”

Pros

Whenever I speak with anyone on the team, I'm genuinely impressed by how positive, helpful and willing to assist everyone is. I really enjoy working with all of you.

Cons

I don't have any complaints.

“love the branded templates”

Pros

The course templates were a huge hit with our team. Everyone was really excited to see our brand colors and overall look carried through the whole experience. Big thanks to the design team for putting in the effort to make it feel so aligned with us.

Cons

No issues have come up so far.

“fast and reassuring support”

Pros

It's really reassuring knowing the IT support team gets back to me so quickly whenever I need help. Having that kind of backup gives me a lot of confidence.

Cons

Couldn't find any major downsides.

“PERFECT support and results”

Pros

From the start, this has been an amazing experience. The whole process has felt very simple and we've been so pleased with it that we're already trying to free up more budget to add more course work. It's been a really strong system for us overall and the customer service has stood out the most.

Cons

Everything has been smooth so far.

“outstanding support team!!”

Pros

After recently signing a contract for the it LMS platform, I can say Josh Flower made a huge difference throughout the entire discovery process. As we worked through a crowded LMS vendor landscape, he stood out as the most attentive, genuine and personable representative I've dealt with in a long time. Our evaluation process was very thorough and Josh stayed engaged at every stage, consistently getting back to me quickly and coordinating with others at Neovation to help answer deeper technical and functional questions. He offered knowledgeable guidance and thoughtful ideas without making unrealistic promises. Josh truly represents both Neovation and it extremely well and he played a major role in my decision to move forward with this solution. His commitment to delivering high-quality service to clients is clear in every interaction.

Cons

I haven't run into any problems.

“fantastic client success support”

Pros

Heather and Chris on the Client Success Team have been absolutely fantastic. They respond quickly, handle things efficiently and are always there to help whenever something comes up.

Cons

Nothing significant comes to mind.

“best support team around”

Pros

Hands down, this has the best service team in the business! I really like it...

Cons

Overall it's been a positive experience.

“Simple setup”

Pros

Right from the start, this program has been very user-friendly and the support team is always friendly and helpful whenever needed.

Cons

Nothing to complain about.

“reliable platform”

Pros

It's been a great platform for us, backed by responsive customer service, a strong working relationship and a mindset of constant improvement. We really enjoy using it and we've even become BinaryCanary clients as well.

Cons

No drawbacks.

“Perfect software”

Pros

Whenever a new IT release comes out, it honestly feels like Christmas. They really come across as a class-act software company.

Cons

I sometimes wish releases dropped after finals week but honestly, I still get excited every time.

“fast grading and class setup”

Pros

Getting classes assigned quickly and handling grading without hassle has been a huge plus and it honestly makes using the platform enjoyable. It's the best system I've worked with so far. Development moves at a great pace, it's a cost-effective option and the support team is responsive when needed.

Cons

Occasionally a button moves slightly after an update and I spend five seconds finding it but that's on me, not the platform.

“Favorite software”

Pros

We really love the program and the service it provides!

Cons

I personally wouldn't change a thing, maybe I'd add more GIFs in the help articles for fun.

“global reach and responsive support”

Pros

From the start, this product has helped us deliver our learning content to a global audience very effectively. The team is genuinely supportive and listens closely to feedback from its subscriber community, then turns those needs and ideas into a thoughtful development roadmap. That ongoing approach keeps the platform evolving and improving for end users. On top of that, the senior management team is accessible and responsive and the support team is helpful, personable and effective. All of that makes it stand out as a leader in the LMS market.

Cons

Some features I request take a few months to appear but I see them on the roadmap so I just wait patiently.

“Best tool”

Pros

It's been a great platform for us, backed by helpful customer service, a strong working relationship and a mindset of continuous improvement. We've been very happy with it and that positive experience is actually why we also became BinaryCanary clients.

Cons

No cons.