Total 12 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

42%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C
Ciara

Veterinary, 1-10 employees

More than a year

5.0

All staff info in one place

Pros

Having all the staff information in one place and easily accessible online is incredibly convenient and efficient. It saves me so much time and this allows me to quickly access what I need without any problem.

Cons

The workflow took me a while to get used to, as the navigation and processes weren't immediately simple when I first started using the platform.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

L
Laura

Veterinary, 11-50 employees

More than a year

5.0

Easily accessible tool

Pros

I love having the practice bible all in one place where all staff can access it from anywhere which makes everything so much easier.

Cons

Setting up the platform required significant time investment as I worked to upload all our documents and processes, though the effort proved well worth it once everything was properly configured.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

P
Patrick

Veterinary, 11-50 employees

Less than a year

4.0

Simplifies training and reassessments

Pros

It solves the problem of recording training and assessment and it makes reassessing simple when needed. The support from the team is excellent and proactive. I also like that quizzes are available as part of the assessment.

Cons

Access feels somewhat buggy without a dedicated app which means my team doesn't use it as a ready reference. Setting up training and differentiating staff roles while assigning training to team members still doesn't feel very simple to me.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

R
Rowena

Veterinary, 11-50 employees

More than a year

5.0

Great customer service and updates

Pros

The customer service is excellent, it's easy to use and they are always updating and finding ways to improve and assist customers like me.

Cons

Initially, the setup seemed like a lot of work but with help from the support team, implementation became much easier than I anticipated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Bob

Veterinary, 11-50 employees

Less than a year

5.0

systematic, organized and ISO-compliant training

Pros

The tool makes sure that my team stays up to date and that I can rely on systematic, organized and time structured training. It also helps ensure compliance with ISO regulations by making it easy to regularly update and maintain our work protocols.

Cons

The setup process can seem daunting at first glance but I found the benefits definitely outweigh the initial effort required to get everything running smoothly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

L
Lennon

Veterinary, 1-10 employees

Less than a year

5.0

Simple to use with great support

Pros

It is easy to use, very practical and I get great support from the team whenever I need it.

Cons

I have no complaints, everything works perfectly here. I'm a happy customer and would recommend others try it themselves.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Cristina

Management Consulting, 1-10 employees

More than a year

4.0

Flexible for different industries

Pros

I really like how flexible it is because it can adapt to all different industries. It's a great training tool and also works perfectly as a document management system for me.

Cons

Some features confuse me, particularly the section for adding new people. I don't find this area very simple and often need to double check my actions when managing user accounts.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

V
Vicky

Veterinary, 11-50 employees

Less than 6 months

4.0

Easy SOP creation and search

Pros

So far I find it easy to use and create new SOPs for my area of responsibility. What I really like is being able to search and find other SOPs so I don't have to ask others for help every time.

Cons

Most admin tasks feel a little tedious to me and some areas seem repetitive, though I understand why these processes are necessary.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

H
Helen

Veterinary, 11-50 employees

Less than a year

4.0

Track training and delegate tasks

Pros

What I love most is that I can keep a record of everyone's training and monitor when people complete their tasks. The reminder function for refreshing training is really important and it also reminds administrators to review the relevance of the training. This helps ensure all our training material stays up to date. The ability to delegate training and assessment to other team members really helps take the load off our management team.

Cons

The backend system for setting up new training and adding documents could be more user friendly from my perspective, though it works fine once you get familiar with it. I'd like more functionality in the editing areas but they're regularly adding new features so it keeps improving.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C
Carlie

Veterinary, 101-500 employees

Less than 6 months

5.0

All in one access for veterinary industry

Pros

I like how everything can be in one place and is easily accessible which is vital in the veterinary industry. Even if something isn't required for my specific job, I can still find related documents easily. The training record is extremely useful during inspections and the customer care is also exceptional.

Cons

I've noticed a few areas where having everything in one spot would be easier but I brought this up and the training progress team is already working on a solution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Rebecca

Veterinary, 1-10 employees

More than a year

4.0

Appreciate the star award recognition

Pros

It's good that the star award because it makes me feel recognized as a valued member of the team.

Cons

The platform doesn't feel very interactive to me and I miss having a mobile application for on the go access.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

M
Madeleine

Veterinary, 1-10 employees

Less than a year

5.0

User-friendly with excellent support

Pros

It is extremely user friendly and the customer service has been extremely helpful during setup and throughout the process of learning how to make the most of the platform.

Cons

It took me awhile to learn how to set everything up properly, though I'd recommend contacting their support for help. Once I got the hang of things, it became fairly easy. Sometimes I can't find previously uploaded elements when searching but this might be user error as we're still working through initial problems, nothing their team can't help fix.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9