UpsideLMS Reviews
Total 12 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars25%
4
Stars58%
3
Stars17%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Mid Market, 51-100 employees
“Perfect course builder”
Pros
Creating and managing courses is easy and the reporting is really extensive. On top of that, the customer support team has been solid whenever questions come up.
Cons
The learning flows are a bit tricky to customize and they don't provide much flexibility overall.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Not Specified, N/A employees
“user friendly UI and helpful guide”
Pros
User interface is really strong and the whole platform feels comfortable to work with. Navigation is easy and it doesn't require a lot of guesswork since it's pretty self-explanatory. Another plus is that they've included a user guide that shows exactly how to resolve queries, complete with the right paths to follow.
Cons
There are a few limitations in the report module. Reports are available but the section isn't very comfortable to use day to day. To access a specific report, you end up needing to understand the full set of reports first, like how each one differs from the others, before you can quickly choose what you need.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Mid Market, 51-100 employees
“LMS skillset course filtering”
Pros
Within the LMS, there's a solid way to group programs into different skill sets. That makes it much simpler for learners to browse and pick the right courses for self-paced learning and personal development.
Cons
Building out a full curriculum for classroom use can be pretty time-consuming and it really needs to be organized to save instructors and admins from extra effort.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mid Market, 51-100 employees
“Custom learning paths”
Pros
This LMS gives a lot of flexibility especially with its customizable content library and personalized learning paths. It's been helpful for structuring training in a way that actually fits different needs. On top of that, UpsideLMS customer support has been genuinely solid whenever questions come up.
Cons
One thing to watch, the learning path isn't always fully private since it can sometimes be visible to other users. Pricing is decent but it may feel a bit low versus some competitors in the space which can be a concern depending on what you're comparing it to.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
IT, 500+ employees
Less than a year
“Nothing”
Pros
The LMS portal provided by Biz Library Courses is incredibly user-friendly and easy to navigate.
Cons
The reporting structure lacks comprehensive analytics in the generated reports.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
IT, 500+ employees
Less than a year
“Feedback on LMS”
Pros
I find this platform to be user-friendly, with prompt and excellent service. Overall, it offers an effortless experience.
Cons
The learning feedback feature needs improvement, as it is difficult to search for specific courses.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Group Lead, N/A employees
“Such a responsive support”
Pros
It feels user friendly to use and the customer service team has been genuinely responsive. Setup and implementation are easy so getting started doesn't drag on.
Cons
Pricing is currently a bit on the higher side compared to what I expected.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Head of Operations &, Technology, N/A employees
“simple setup for everyone”
Pros
Feels easy to work with and getting it up and running was also pretty smooth from an implementation standpoint. On top of that, the customer support team has been genuinely responsive and helpful whenever questions came up.
Cons
One thing to keep in mind is that while the features are all useful, each one really shines only in the right situation. Also, the pricing should be more competitive to match what you'd expect for the value delivered.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
7
Not Specified, N/A employees
“Well-organized workflow for courses”
Pros
The workflow feels really well organized and it makes it much simpler to move through the learning setup without getting lost. Creating and managing the structure stays pretty easy so the whole process feels efficient from start to finish.
Cons
It would be even better if the platform supported creating different courses first and then allowed the day-wise curriculum to be designed from there in a more guided way.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Not Specified, N/A employees
“Easily accessible platform”
Pros
This is user-friendly and access is easy. It's simple to jump in and start using without a lot of friction.
Cons
Interface doesn't look very appealing right now and it feels like it needs more marketing to get broader reach and visibility.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Enterprise, 500+ employees
“strong UI and user experience”
Pros
User interface and overall user experience feel much better than what I've used before. Everything is laid out in a way that makes sense and it's pleasant to navigate while working.
Cons
There really isn't anything to complain about, support has been there whenever we needed it and that covers any potential negatives.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
10
Enterprise, 500+ employees
“Smooth lms process and rollout”
Pros
Whole process and transition feels really smooth. It's also easy to get people to understand the overall LMS workflow which made onboarding much less stressful.
Cons
Since the workflow runs so smoothly, I haven't hit anything so far that I'd actually dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9