VisualSP Reviews

Pros

VisualSP feels like an efficient digital assistant that covers everything you need while you're on the move. Having a customizable, AI-powered helper that you can pull up without jumping between different tabs or windows is genuinely convenient and saves time.

Cons

Setting up all the built-in features took me a while more like an hour or two so you do have to invest a bit of time up front. Once everything's configured and you're past that initial setup, it really runs smoothly day to day.

Pros

I absolutely love that the content can be fully customized to meet our needs.

Cons

I honestly didn't find anything lacking! I loved all the features!

Pros

Being able to get help across all Microsoft 365 services because the tool comes with you wherever you go is a really smart concept. VisualSP has helped the support team answer the urgent Microsoft questions they were getting and it's also cut down both the cost and the time spent putting together IT Support Tickets through the IT Support Portal.

Cons

There's really nothing I can fault here as every time I asked for an improvement for our organisation, it came back with a workable solution that handled the situation I brought up. Huge kudos to the Dev Team!

Pros

The training content shows up based on the context and it's available right inside the same application so there's no need to jump between tools to find what you need.

Cons

Since we didn't go for a premium license, when help or configuration changes happened, I had to manually import the updates into every site collection.

Pros

The VisualSP team has been really helpful and stays easy to reach whenever I need assistance. The software itself is easy to use so I didn't have to spend much time figuring things out.

Cons

A lot of the struggle seems to come more from the training setup than the product. The training space is pretty broad as many different teams are involved and there are lots of products to cover so getting consistent buy-in can be tough.

Pros

Deploying M365 solutions can get pretty complex but technically this one seems easy to work with. The bigger risk to project success isn't the software itself as it's when teams skip training and change planning. Also it helps cut that risk by nudging organizations to think about training across the entire company, not just the IT side. It gives the training team and anyone else involved a decent framework to map out what end users will actually need so the rollout has a better chance of landing well.

Cons

If you haven't implemented VisualSP before, getting started can feel a bit challenging. That said the support team is fantastic and makes a big difference.

Pros

The in-context help feature is genuinely useful for end users as it answers questions right where you need them.

Cons

No particular concerns come to mind about it as it works well with SharePoint.

Pros

Working with it has been a really excellent experience. The biggest thing I like is how user friendly it is while still being packed with features. It's clearly designed as a decent user support platform to help employees get more done and stay productive.

Cons

I haven't run into any missing features so far.

Pros

Getting started with it for Dynamics was easy as it's just a browser plug-in so installation doesn't require anything heavy. The contextual help and those onboarding-specific guidance items are really useful during setup. Another plus is that it stays out of the way so the Dynamics user experience isn't interrupted or cluttered while the help is showing.

Cons

The content creation area could be a bit more compact or offer fewer space-hungry options though that might just be solved by zooming out in the browser. It would also be great if the help window and the help items could be pinned so you don't have to repeatedly close the Help Item just to keep moving through the steps.

Pros

The training module has been the most useful part for our organization as it's the feature we keep coming back to. On top of that the Chrome extension is genuinely handy for our workflow so people can jump in without friction.

Cons

Honestly there isn't anything worth complaining about. The software works well overall and the Chrome extension is a real plus.

Pros

I like that the VisualSP guide stays out of the way until I click it and then it shows me the learning materials that actually match what I'm doing as I keep using the app. The way the information is organized is thoughtful too like most of the relevant content sits at the top and anything else I need is easy to locate using the search.

Cons

It would be even better if the VisualSP guide covered more niche or less commonly used apps that we still rely on for everyday tasks.

Pros

Well I really enjoy having all the information right at my fingertips whenever I need it. It's convenient to be able to check things instantly instead of digging around and that constant access makes the app feel genuinely useful day to day.

Cons

I feel like having more free content available inside the app would make it even better.

Pros

It has been genuinely helpful and it's been available whenever I need it. It also makes me more self-sufficient which saves time when I'm trying to figure things out on my own.

Cons

Nothing comes to mind as everything seems to be working well from my side.

Pros

The contextual help feature is exactly where this tool shines for my organization. It genuinely helps our team stay productive while they learn on the job, instead of pausing to look things up elsewhere.

Cons

Well nothing stands out as a problem. Just please keep expanding the content the way you already are.

Pros

This plug-in was easy for all staff to download and get running. The instructions were really clear-cut which helped everyone get started quickly and after that it also made onboarding to other software much simpler.

Cons

No real issues to point out as my colleagues and I don't have anything to dislike about VisualSP.

Pros

I must say this plug-in makes it really simple to jump around and locate exactly what I need, right when I need it. Navigation seems purposeful and finding files or features doesn't waste my time.

Cons

Honestly there's nothing I dislike about this software.

Pros

Really impressed by how many different ways VisualSP can be used. One standout for us which is we replaced the default Microsoft browser help icon with our own customized VisualSP help icon. It's available as a browser extension, inline help and even as a web part. Having that range also means the search experience goes from quick googling style searching all the way to guiding people to the right approach for the issue. Another big win is how flexible the help items are. You can create different kinds of help content for example linking an existing help item via URL or creating your own content from scratch. On top of that it supports multiple languages that are connected to each other using the same item ID which honestly makes life much easier for admins. We also appreciate the ability to copy an already created help item and assign it to another app. And since we regularly deal with scenarios where the same help should work in both SharePoint and Teams, the introduction of that functionality was a real game-changer for us.

Cons

No real downsides to report as overall we're genuinely happy we chose VisualSP.