“better reporting and navigation”

Pros

Navigation is easy, handling client issues is simpler and the reporting is an improvement over the system we used before.

Cons

A few features, tasks and reports still feel a bit outdated.

“Excellent support”

Pros

Its design flexibility allows for almost unlimited variations and the overall organization is very well done! The support team (especially technical support) has been impeccable!

Cons

I really haven't run into any issues with this application although it is somewhat expensive.

“All in one platform”

Pros

Covers everything our organization needs to stay compliant in a highly regulated environment without the hefty cost. Being 21 CFR Part 11 compliant is a huge plus. Learners can complete both internal and external training and the reporting is easy while still giving us all the detail we need. We're a pharmaceutical manufacturing and packaging company and after reviewing several LMS options, THIS was clearly the best fit for us. The customer service has been outstanding! A++

Cons

Nothing I'm unhappy with.

“Responsive customer service”

Pros

Two things stand out right away. The first is how flexible the system is, it seems built to handle just about every situation I've run into. I also connected it with another application which brings me to the second big plus. Their team partnered closely with my development team throughout the integration project. They were highly responsive and helped us spot potential issues early then work through them before they became bigger problems. That support made the whole process go much better. With the platform's responsive design, we now have a modern system that fits the way our clients actually work.

Cons

Getting a solid grasp of the administration side took longer than I expected. I put this in place a few years ago and there have definitely been improvements since then. Once I got familiar with the system though, it became easy to use and has been largely trouble-free.

“user friendly”

Pros

Right from the start the platform felt easy for everyday users on the front end while our team also found the back end simple to handle. We had to launch it earlier than planned without a proper testing phase but even then nothing critical got in the way as we scaled up and got the system fully up and running.

Cons

Didn't face any problems that I would mention here.