Total 17 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

41%

4

Stars

53%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

SS

Sukhpreet Singh

Food & Beverages, 500+ employees

More than a year

4.0
August 2021

Good product for our company & very good and reliable ERP,

Pros

I use various functions such as stock transfer through distribution orders, sales made via customer orders, shipment receiving through purchase orders, stock allocation and purchase order printing through PPS600.

Cons

When the system out of nowhere shuts down during my creation of customer orders, it locks the order and occasionally causes discrepancies in the total amount as well.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
September 2020

Lot of flexibility and usefull functionalities

Pros

I really like the flexibility, ease of use and the multitude of readily available functionalities. With other products, I would have had to implement custom solutions.

Cons

I have noticed two main points: Firstly, the enterprise structure has some limitations and does not handle structured sales organizations. It lacks the concept of managing the same customer in different sales organizations within the company, each with their own price lists, discounts, and payment terms. Secondly, all accounting is tied to the order. For instance, when I post a good receipt, I must have the cost center specified in the purchase order and cannot change it during the receipt. The same applies to sales, where all accounting is inherited from the order. While there are workarounds, these limitations still exist.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Ben

Not Specified, 101-500 employees

More than a year

3.0
July 2020

Niche Rental Application

Pros

This software offers an extensive range of features beyond what we currently use which allows for future growth.

Cons

As an unconventional rental operation, initially, the software lacked certain functionalities we needed. Therefore, our third-party implementer made modifications to the base code. Consequently, when Infor introduced similar features, we could not transition to them. Additionally, there are some feature fixes that cannot be retrofitted into our current release.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

S

Sven

Sports, 101-500 employees

More than a year

5.0
July 2020

Infor M3 - fully ERP

Pros

Since it is a cloud-based system, I always have access to the latest version without the need for installations. It operates through a web interface and offers flexible views, as well as the option to integrate external software products for specific purposes.

Cons

The realization of enhancement requests takes too much time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

M

Malcolm

Airlines/Aviation, 500+ employees

More than a year

4.0
July 2020

Quality ERP

Pros

The product is highly configurable and Infors support has been excellent. Infor continues to make significant investments in the product which is yielding positive results.

Cons

Ironically, the software is highly configurable, which leads to complexity during the initial setup to align with our business processes. However, once established and implemented, the product is stable and performs well. The user interface may not be top-tier, but I am hopeful for improvements when we transition to Infor OS and homepages.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
June 2020

Incredibly powerful and sophisticated

Pros

We are currently using the on-premise version 13.4 of M3. M3 can be configured to accommodate almost any business process. Its ability to handle multiple lines of business with different processes is remarkable. While it may not be intuitive initially, it becomes easy to use once properly set up. Implementing the product requires careful planning and execution, and Infor and their business partners provide invaluable assistance throughout the process.

Cons

Due to its high level of customization, the software can be incredibly complex. This complexity can cause issues if the person configuring it lacks a thorough understanding of all the processes and how they interconnect. Transitioning from an in-house product to packaged software always presents challenges, but Infor was helpful throughout the process.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

10

A

Andrzej

Glass Ceramics & Concrete, 500+ employees

More than a year

5.0
December 2019

20 years of experience

Pros

The software offers great flexibility to align with our specific needs and it is easy to configure.

Cons

Occasionally, the implementation time extends due to objective reasons.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
December 2019

Infor M3

Pros

In my experience, this is the best ERP system I have used thus far. Everything is organized and simple. Once you learn it, it becomes the easiest system to work with. The user interface is user-friendly and there are limited options to change the appearance.

Cons

There is not anything I dislike about this software. I am currently enjoying using this application.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
September 2019

Superb ERP for Industrial Manufacturing

Pros

It is an easy-to-use software that requires minimal customization. The support, both from consultants and the web portal is excellent. There is ample documentation available with detailed information on the setup.

Cons

If there is a need for customization, it is not easy to work with and the development process can be quite expensive. Infor should work on improving this aspect to make the ERP even better.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Andrzej

Furniture, 500+ employees

More than a year

4.0
September 2019

A lot of possibilities

Pros

M3 allows for comprehensive activity tracking, and with the cloud solution, it is easily accessible from multiple locations worldwide. The system operates efficiently, enabling fast operations.

Cons

I encountered some communication difficulties with servers in Sweden while operating in China, which may be a challenge for anyone outside of China. The software offers many modules, but it is not always simple to achieve precise configurations such as in the Quality module.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
July 2019

Fantastic ERP

Pros

Initially, I found it challenging to use but with time and practice, it surprisingly became easy to navigate. This ERP system is comprehensive and highly customizable. We rely on it in almost every department. The client support is excellent and INFOR organizes a variety of events and trainings.

Cons

Apart from the initial time it takes to figure it out, I have no negative points to mention.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

S

Steve

Machinery, 51-100 employees

More than a year

5.0
July 2019

Pros and Cons

Pros

M3 is a highly configurable system that can adapt to almost any situation. It seems that for every process I can think of, Infor has already considered it and provided a way to make it happen within the system.

Cons

The system overwhelms me with its numerous options and programs, making it difficult to know everything I can do and how to navigate through it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

R

Renato

Plastics, 101-500 employees

More than a year

4.0
June 2019

One of the best ERP system for industry companies

Pros

M3 covers a wide range of industrialization processes and offers various configuration options for each one. It covers almost all departments except HR, giving us complete control over the entire lifecycle, particularly in supply chain management. In this sector, Infor M3 stands out as the most capable ERP system for addressing the unique processes of different industries. Its flexibility does not require changes to the source code, making system updates easy.

Cons

Unfortunately, there is still a lack of consultants who are proficient in all ERP modules. However, over the past 5 years, INFOR has made significant improvements and it remains a great choice.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

D

David

Apparel & Fashion, 51-100 employees

Less than a year

5.0
June 2019

Excellent Software Solution For Product Driven Businesses

Pros

Infor M3 is a versatile ERP software suite that excellently manages multiple essential areas of company performance. There are many aspects to admire about Infor M3. The Financial Management application provides enhanced visibility into the General Ledger, Accounts Payable, Accounts Receivable (including invoice aging), Expense Management Control (including Travel Expense Reporting) and compliance with T&E policies. It also assists in tracking Asset Depreciation expenses. The Human Capital portal offers comprehensive Human Resource functions, including Payroll and Employee Benefits and is valuable for HR recruiting. However, the standout feature is the Supply Chain function especially for product-driven companies that require thorough tracking of products by SKU from sourcing to customer sale. The Supply Chain portal also facilitates supplier procurement and measures vendor performance.

Cons

Implementing and learning all the functions and screens of Infor M3 at the beginning can be a bit daunting and cumbersome.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

10

D

Dirk

Airlines/Aviation, 101-500 employees

More than a year

5.0
April 2019

Proven, mature ERP is getting modern UI at last

Pros

M3 is a stable, robust, and proven ERP system that suits a wide range of industries. It handles international business requirements and offers flexibility to support both front office and back office operations. In recent years, it has been enhanced with a modern UI toolset that allows for workflow design and management. The browser-based homepages and widgets present users with relevant information, focusing on exceptional situations rather than repetitive tasks.

Cons

The functional programs basic user interface follows the old AS400/RPG style, with a series of panels and a process of moving from panel to panel and program to program, which may seem counter-intuitive to users. Output management, particularly for forms like customer invoices or packing lists, has long been a weak point, but efforts are being made to address this with the development of new tools. While APIs are available for many programs, allowing for the creation of custom user interfaces using Infor OS Homepages and Widgets, there are still significant gaps where APIs have not been published.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

10

N

Nicolai

Food Production, 500+ employees

More than a year

4.0
February 2019

Nice erp system, but requires a lot of knowlegde

Pros

This ERP software has extensive capabilities. It enables the creation of multiple environments for production, acceptance, testing, etc. Users can be assigned specific access rights to open particular applications, and there are options for importing bulk information.

Cons

It can be quite complex due to its wide range of features and the sheer size of the environment.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

10

S

Steve

Not Specified, N/A employees

Free Trial

4.0
April 2017

Infor M3 Review

Pros

The initial implementation of this software can be somewhat complex, but over time, it becomes much easier to navigate. It offers far more functionality than our previous TMS provider.

Cons

As mentioned before it can be a bit complex.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

10