
Plex Smart Manufacturing Platform Reviews
Total 10 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars30%
3
Stars10%
2
Stars0%
1
Stars10%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
David
Aviation & Aerospace, 11-50 employees
More than a year
“Stay Away from Plex
Pros
I am a fan of the "all-you-can-eat" pricing model.
Cons
I must admit, Plex has had a devastating impact on our company, and I'm not exaggerating. Some of it can be attributed to a poor implementation by a consulting company, and our lack of internal expertise to ask for the right things. Even when we attempted a fresh implementation with a different consulting company, it became clear that Plex was not suitable for us. The MRP, routers and BOMs are completely disconnected which makes planning an extremely tedious task. You would think that a basic report like a costed BOM would be standard, but it doesn't exist. Sadly, the Plex management has shown no interest in addressing these issues (our Director of Ops identified over 38 major problems). As a result, we are actively seeking to switch systems, even if it costs us hundreds of thousands of dollars.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Jorge
Automotive, 101-500 employees
“Plex Manufacturing
Pros
Plex Smart is truly unique as it was specifically designed for metal stamping companies. It offers many features that are custom-made to our industry, and I highly recommend it.
Cons
The licensing structure is ridiculously expensive. We couldn't justify such a considerable expense.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Reid
Accounting, 51-100 employees
Less than a year
“Plex Manufacturing ERP Review
Pros
The Plex cloud-based ERP software is impressively fast and responsive. The accounting module in particular offers a wide range of functionalities.
Cons
This software is not at all easy to use and requires a lot of user training. We encountered numerous technical issues (labels not functioning, drop ship module not allowing decimals, accounting jobs not available for all entries, etc.). Overall, the software lacks flexibility and could potentially create problems for your company.
Rating Distribution
Ease of use
2
Value for money
4
Customer Support
4
Functionality
6
Amber
Plastics, 51-100 employees
Less than a year
“Plex is great
Pros
The ability to track everything related to employees and manufacturing is fantastic. Having everything consolidated in one ERP system is a great advantage.
Cons
I have come across some drawbacks with Plex, particularly in terms of finding detailed videos or blogs for learning and perform specific tasks. I consider myself fairly skilled at using software, but Plex is not as user-friendly as I would prefer.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“Plex is ERP made easy
Pros
When it comes to ERP, this software has everything you need to track project progress, estimate timelines and identify additional requirements.
Cons
The visual aesthetics of the layout could have been improved, although I understand the design choices made. Nevertheless, it is highly effective!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mary
Mining & Metals, 11-50 employees
Less than a year
“Cloud is the way to go. The most easy and comprehensive platform I've used.
Pros
The user interface is simple and intuitive, and I can easily access it from any device. I can even generate reports and schedules from home.
Cons
I would like to have a more developed and efficient distribution framework. While it exists, it could be improved to better handle the logistics involved. The support staff tends to take quite some time to respond, but we have managed to configure the system using their development tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tyler
Mining & Metals, 51-100 employees
Less than a year
“Just launching UX
Pros
The ease of use is exceptional, especially for users familiar with line-of-business software. Being web-based helps reduce overall IT costs, especially for businesses with multiple sites and a large number of users. The cloud-based nature of the software also simplifies backup and risk planning. The best part is the unlimited user access, which sets Plex apart from other options. The Plex community is fantastic, providing ample training and knowledge sharing. It's a valuable addition to other software solutions.
Cons
The UX still has some bugs, but you can easily switch to the classic interface and accomplish what you need to do. So far, the UX has been great. It would be beneficial if the education portal was included free for the first 6 months as part of the trial. There are numerous training sessions and resources available to find answers to your questions in that area. If Plex offered a good preview, this would likely be a quick addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Samar
Electrical/Electronic Manufacturing, 500+ employees
Less than a year
“Quickly became my new best friend
Pros
This software is incredibly user-friendly, and being cloud-based allows me to access and work from anywhere. The dashboard is a powerful tool and greatly improves my productivity.
Cons
The setup process was a bit tricky, and the interface feels a bit outdated. Additionally, when it goes down, it takes quite a while to get back up and running.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tara
Consumer Goods, 1-10 employees
Less than 6 months
“The software that maybe, possibly, potentially could
Pros
Plex Smart is easy to use, and its price is more affordable compared to larger ERP systems. The Plex team is attentive to user feedback and is willing to make changes accordingly. The Plex user community is an amazing resource, and experts are often available to help users.
Cons
The functionality is clunky, and there are some limitations for the consumer products sector (although efforts are being made to address them, albeit slowly). The current business intelligence tools associated with the software are also difficult to use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Brad
Not Specified, N/A employees
Free Trial
“Plex Online Review
Pros
Plex Online is very user-friendly and consistently updated. Being cloud-based eliminates the need for installation upgrades. The software is highly customizable to meet our company's specific needs. The staff is knowledgeable and always helpful.
Cons
So far, I haven't come across any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10