Total 18 reviews

3.7

All reviews are from verified customers

Rating Distribution

5

Stars

22%

4

Stars

44%

3

Stars

22%

2

Stars

6%

1

Stars

6%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

P

Paul

Healthcare, Product, 1-10 employees

Less than a year

5.0
August 2023

“Product ERP System”

Pros

Integrating with other systems like Arena and PowerBi is easy. The system connections are reliable.

Cons

I wish the Quality Management portion offered more flexibility.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S

Shridhar

Auto Dealership, Automation, 500+ employees

More than a year

2.0
January 2023

“Worst Customer Service Delivery”

Pros

It supports the basic functions of ERP for supply chain, manufacturing and accounting.

Cons

The customer support is the worst I have experienced. They show no respect for customer priorities and schedules. Most of the Service Delivery consultants are incompetent and lack knowledge about the product. The same goes for the Cloud Service Delivery. They have inadequate understanding of the functional area and take an astonishing 25 days just to deploy SDLC changes.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

2

Functionality

4

B

Binu

Auto Dealership, Automation, 500+ employees

More than a year

3.0
June 2022

“QAD Review”

Pros

Having the option to run SQL reports provides good connectivity.

Cons

Connecting with Hyperion is challenging. I need additional tools to establish the link.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

6

Functionality

6

D

DANISH

Product, Small Business, 500+ employees

Less than a year

3.0
July 2021

“Easy & Useful”

Pros

This ERP is powerful and easily adaptable, with quick accessibility. Its integration with key ERP models makes it a complete solution. It offers excellent support for planning and controlling production processes.

Cons

It doesn't possess the level of flexibility expected from a modern ERP system to accommodate ever-changing business needs. Additionally, some features are not up to the mark.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

4

Functionality

6

J

Jonathan

Construction, 500+ employees

Less than 6 months

4.0
September 2020

“QAD”

Pros

This software is highly customizable and offers a lot of different options. If you need to add new functionality, they are willing to accommodate it.

Cons

Learning everything about this software is not as simple as I expected, and some aspects are not intuitive until they are explained.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Joseph

Product, Small Business, 500+ employees

More than a year

4.0
August 2020

“Useful”

Pros

It is a useful and powerful tool for running our business.

Cons

I like the entire suite of modules. We make use of most of them.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

Less than a year

1.0
March 2020

“In two words: Stay away!”

Pros

I cannot think of anything positive. Unfortunately, QAD failed in every aspect, value, technology, user interface and feature list.

Cons

Nothing is simple or intuitive. There is a lot of room for confusion. It lacks basic functions like consignment RMA (handled as a negative quantity sale). Some essential features are considered add-ons and require an additional annual licensing fee. The program's appearance and user experience feel like they came from a time machine in 1985. The screens are designed for an 80-character by 20-line display, resulting in constant clicking of "Next" buttons. Sometimes, you have to go "Back" multiple times as part of the normal operation procedure. Certain field sizes are limited to 8 characters (username) or 24 characters (product description), suggesting the program was developed around 1980. Some functions, such as importing a report design, cause the system to hang indefinitely and require a restart. Error messages look like this: "Error: 90101" and good luck figuring it out.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

7

Functionality

2

S

Stevenus

Healthcare, Product, 51-100 employees

Less than a year

4.0
November 2018

“QAD ERP”

Pros

Searching for functions is easy. I can simply type what I want to use in the search bar, and it provides me with various options.

Cons

To add a simple function you have to call them, and you know it will come with a significant cost.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

3

T

Tamara

Healthcare, 500+ employees

Less than a year

4.0
November 2018

“QAD Review”

Pros

I am aware that there are very few options available that manage the supply chain as well as QAD does. It is compliant with regulatory standards and can effectively track thousands of materials and items for our company.

Cons

It's outdated, and getting support is a challenge. There are numerous issues that should have been resolved years ago. Hopefully, there will be updates in the near future.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Y

Yuliya

Engineering, 500+ employees

More than a year

3.0
September 2018

“Not intuitive”

Pros

I have been using QAD for over 6 years, and it is well-designed for manufacturers. Besides its core functionality, I love the ability for users to make simple customizations to alter the appearance of screens (such as changing the font color).

Cons

I would say that QAD is not intuitive or user friendly. Users have to navigate through multiple screens to find the desired information. It took me some time to understand how it works. Personally, I dislike the design as it feels outdated. We are preparing to update it to a new version and hoping will face fewer issues.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Aida

Construction, 51-100 employees

Less than a year

3.0
August 2018

“QAD Tiny TERM Plus Edition”

Pros

I like the fact that the menus are easy to navigate, without overly technical codes like SAP.

Cons

The system lacks the necessary flexibility to accommodate our company's changing needs.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

6

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
July 2018

“My experience with QAD has been positive. While it is not visually appealing, it gets the job done.”

Pros

This software is quite easy to use and allows for precise customization of the reports I need. Once I received training, it became even more user-friendly for me specifically. It also operates very quickly. We rely on it for shipping customer orders, so if the software falters, our revenue is affected. Fortunately, it has been highly reliable for the past few years.

Cons

Sometimes, the screen can appear busy, especially when working with only one field. There are no indicators to signal the end of a flow which makes it challenging for us or anyone to determine completion during training.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

4.0
May 2018

“Once you are set up in QAD, and you have the correct modules and access, it is easy to use.”

Pros

The feature I like the most in this software is its ability to thoroughly review and analyze information related to incoming parts, inventory, work-in-progress, finished goods and even shipped products.

Cons

Sharing this software package with another site prevents us from making any efficiency improvements or streamlining the process.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

J

Jennifer

Not Specified, N/A employees

More than a year

4.0
March 2018

“There's a lot of steps to processing items for finance, but it gets easier with time”

Pros

I enjoy how it becomes more and more user-friendly over time. Inputting the desired information in queries allows me to generate financial reports within seconds.

Cons

Personally, I only use the Finance and Accounting category in the system. I have heard that it's not the most user-friendly software for finance, and I can definitely confirm that. Performing simple tasks requires multiple steps, and if a mistake is made it takes twice as long to rectify. I wish there was a cheat sheet available to assist with understanding the functions.

Rating Distribution

Ease of use

5

Value for money

10

Customer Support

10

Functionality

8

J

Jaros?aw

Manufacturing, Electricity, 101-500 employees

More than a year

5.0
July 2017

“If you are manufacturing you can do it even better with QAD!”

Pros

QAD's ERP (previously MFG/Pro) has provided excellent MRP functionality for over 20 years. Today, this robust MRP is supported, integrated and complemented by all the essential features and functionalities of a modern ERP system. It excels in supporting production processes and proves to be an invaluable tool for finance/accounting and logistics as well.

Cons

If you envision an ERP software that can cater to every business process, unfortunately, it doesn't exist (yet?). QAD specifically targets manufacturers and certain distribution companies of medium and large sizes. For some processes, you may find better support through external applications like Advanced Production Planning or Product Life Management. These functionalities can be integrated with QAD, allowing you to choose what you truly need.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Andres

IT, 11-50 employees

More than a year

5.0
May 2017

“Very good”

Pros

What I love most about QAD SOFTWARE is its holistic nature. It is remarkably easy for me to use!

Cons

The cost of this solution is high. I hope that in the future, someone can make it more affordable for new users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

J

Jay

Education, 500+ employees

More than a year

4.0
May 2017

“Best Return for your investment”

Pros

It boasts lower implementation costs, local support, reduced support costs, cloud-based functionality and is embedded with best practices. Additionally, it is incredibly user-friendly.

Cons

It is not compatible with iOS, and integrating with third-party products proves to be difficult. Additionally, new version releases have a low pace of development.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

5

C

Chaim

Consultants, 500+ employees

Less than 6 months

5.0
January 2017

“QAD ERP Enterprise Applications Delivers”

Pros

QAD Adaptive ERP offers a wide range of useful features.

Cons

Some of their features are not well developed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8