Kevin S.
Airline/Aviation, 101-500 employees
Less than a year
“all-in-one sales boost”
Pros
As a VP, the biggest advantage of this product for me has been keeping all of our key tools in one place. It saves our sales team a lot of time because we're no longer bouncing between different apps all day. That means we can spend more time talking to clients and pursuing leads instead of getting slowed down by disconnected systems. It's made our daily workflow more organized and helped keep the team focused on moving sales ahead.
Cons
Honestly none. If anything, I only wish we'd had something like this much earlier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike L.
Computer Software, 101-500 employees
Less than 6 months
“simple all over”
Pros
It has made a huge difference for all of our customer service teams. The platform is simple to navigate and the interface feels clear and simple. Because of that our team can pull up information much faster and work far more efficiently. Before we started using it, tracking down the details we needed often meant digging through multiple systems for hours sometimes even days. Now, we can usually find everything within a minute. That improvement has helped our customer service reps handle inquiries more effectively and resolve problems in just seconds. With every part of our support workflow brought together in one platform, we're able to provide a much higher level of service than we could with our previous process.
Cons
Whenever I ran into an issue the Seraf delivery team responded quickly and resolved it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10