Veronic C.
Construction, 101-500 employees
More than a year
“real-time data access”
Pros
Receiving information in real time is a big plus the customer support is very responsive and the platform feels user-friendly overall.
Cons
Some things can still be hard to find. A few years ago, I would also have mentioned reporting as a weak point but it has improved a lot since then especially with the customized reporting options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia L.
Pharmaceuticals, 101-500 employees
Less than a year
“fantastic support and implementation”
Pros
From the interface to the setup and rollout, everything has been very simple. The support team responds quickly and working with their implementation team has been excellent. They review our data, offer useful recommendations, stay involved to help us reach our targets and even encourage us to push beyond what we originally expected.
Cons
Reporting still needs improvement although they are actively working on it. I attended a demo of the new reporting version and it looks very promising. Connection stability has also been an issue at times. We've had a few periods of downtime but that may be tied to the fact that we're still using the older Tileboard version. We're considering moving to Tile+ next year.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10