Total 12 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

42%

4

Stars

42%

3

Stars

17%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

S

Sedalia

Hospital & Health Care, 51-100 employees

More than a year

5.0
February 2023

Cost-Effective QMS

Pros

ZenQMS is an affordable tool that enhances our document management and ensures compliance. The people working there are amazing. Binyamin Wood-Isenberg, in particular, has provided exceptional assistance (thank you!).

Cons

The software doesn't have all the fancy features of more expensive options. What I find most noticeable is the absence of real-time document collaboration. The document reviews follow a sequential process.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

S

Sandi

Pharmaceuticals, 500+ employees

Less than a year

3.0
February 2020

Sr. Buyer

Pros

I like Zen QMS because having one program to locate all approved documents is beneficial for us.

Cons

I find ZenQMS lacking in flexibility as it only allows for three authors during the routing of documents.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

4

L

Luisa

Pharmaceuticals, 11-50 employees

Less than a year

3.0
December 2019

System is user friendly and highly functional, support team not so much.

Pros

The system offers a simple interface and is easy to navigate.

Cons

There aren't many options available to customize various features.

Rating Distribution

Ease of use

8

Value for money

4

Customer Support

2

Functionality

4

P

payal

Pharmaceuticals, 500+ employees

More than a year

4.0
September 2019

One stop solution for an effective Quality Management System

Pros

The integration of the entire software, including document management, issue/action tracking, and the audit module, is highly effective. My favorite aspect of this software is the document management module. It is user-friendly and provides excellent functionalities such as easy document drafting, version control, assigning reviewers and approvers through various workflows, document retirement and archival processes.

Cons

It's a great software overall. However, the issue/action module could be made more robust.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S

Scott

Biotechnology, 51-100 employees

Less than a year

5.0
August 2019

Useful Quality Management Tool

Pros

ZenQMS software is very much useful and can be configured to meet our specific business needs. It helped us fill a gap in our quality system. Additionally, the customer service is outstanding. Our representative and their team are highly responsive. Whenever we face an obstacle, they go above and beyond to assist us in overcoming it. The user interface is intuitive and user-friendly. They actively listen to feedback and constantly strive to improve the system with input from their user community. Working with them is truly a pleasure.

Cons

Sometimes, it gives off the impression of being new. However, there is a solid foundation to build upon. I firmly believe that this application will only improve over time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

L

Lainey

Pharmaceuticals, 51-100 employees

Less than a year

5.0
August 2019

Wonderful all-around e-QMS

Pros

The design and functionality of this software are efficient and pleasant. The dashboard is easy to navigate, with multiple options for exporting and organizing data. The implementation process went smoothly, and it has facilitated successful collaboration among employees both on-site and off-site. The pricing is great considering all the features it offers!

Cons

Having an app interface would truly be a game-changer.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

I

Irina

Biotechnology, 11-50 employees

Less than a year

5.0
August 2019

Great tool!

Pros

ZenQMS software is incredibly easy to use, with a very intuitive interface.

Cons

ZenQMS doesn't offer real-time editing of documents.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Stephen

Medical Devices, 51-100 employees

Less than a year

4.0
August 2019

ZenQMS Product Review

Pros

I find this software application to be simple yet highly effective and efficient for managing various aspects of our organization's quality management system. We primarily use the Document Control and Training modules, and I like how easy it is to create and revise documents and initiate training tasks in a paperless environment. The implementation process was not at all complex, and the support we received from the ZenQMS team during implementation was excellent!

Cons

The metrics capability is somewhat limited.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S

Scott

Media Production, 51-100 employees

Less than 6 months

4.0
October 2016

Great for orginizing your training Docs

Pros

One of the great advantages of this software is that it doesn't have any seat limits or licensing restrictions, which is perfect for a growing company like ours. I also love the tracking features that allow us to keep tabs on who has read and reviewed the documents. Additionally, it notifies all employees about new documents or policies that require review. I personally used it for training, and it provided me with a better understanding of how things operate in my new job. It's also a valuable resource for employees to access documents and find information about company procedures or policies.

Cons

Currently, there are no cons to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Adnan

Pharmaceuticals, N/A employees

Less than 6 months

4.0
September 2015

Comments on Zen QMS

Pros

ZenQMS is very user-friendly, and the vendor provides dedicated support.

Cons

The product is good, but it needs to incorporate more features based on client requirements. The vendor is cooperative and actively working on it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

P

Paul

Pharmaceuticals, N/A employees

Less than a year

4.0
September 2015

New cloud based quality management system as service solution

Pros

The interface is simple and easy to understand, and the customer service is highly responsive when it comes to troubleshooting and considering design considerations.

Cons

Being a small company and a new provider, there isn't a lot of history yet.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

M

Matt

Pharmaceuticals, N/A employees

Less than a year

5.0
September 2015

Meet CFR and regulatory requirements without breaking the bank

Pros

It's a great product that is easy to work with, and the team behind it is very responsive.

Cons

It's still an up and coming company, but they are working on ironing out any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9