
ZenQMS Reviews
Total 12 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars42%
4
Stars42%
3
Stars17%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Sedalia
Hospital & Health Care, 51-100 employees
More than a year
“Cost-Effective QMS
Pros
ZenQMS is an affordable tool that enhances our document management and ensures compliance. The people working there are amazing. Binyamin Wood-Isenberg, in particular, has provided exceptional assistance (thank you!).
Cons
The software doesn't have all the fancy features of more expensive options. What I find most noticeable is the absence of real-time document collaboration. The document reviews follow a sequential process.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Sandi
Pharmaceuticals, 500+ employees
Less than a year
“Sr. Buyer
Pros
I like Zen QMS because having one program to locate all approved documents is beneficial for us.
Cons
I find ZenQMS lacking in flexibility as it only allows for three authors during the routing of documents.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
4
Luisa
Pharmaceuticals, 11-50 employees
Less than a year
“System is user friendly and highly functional, support team not so much.
Pros
The system offers a simple interface and is easy to navigate.
Cons
There aren't many options available to customize various features.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
2
Functionality
4
payal
Pharmaceuticals, 500+ employees
More than a year
“One stop solution for an effective Quality Management System
Pros
The integration of the entire software, including document management, issue/action tracking, and the audit module, is highly effective. My favorite aspect of this software is the document management module. It is user-friendly and provides excellent functionalities such as easy document drafting, version control, assigning reviewers and approvers through various workflows, document retirement and archival processes.
Cons
It's a great software overall. However, the issue/action module could be made more robust.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Scott
Biotechnology, 51-100 employees
Less than a year
“Useful Quality Management Tool
Pros
ZenQMS software is very much useful and can be configured to meet our specific business needs. It helped us fill a gap in our quality system. Additionally, the customer service is outstanding. Our representative and their team are highly responsive. Whenever we face an obstacle, they go above and beyond to assist us in overcoming it. The user interface is intuitive and user-friendly. They actively listen to feedback and constantly strive to improve the system with input from their user community. Working with them is truly a pleasure.
Cons
Sometimes, it gives off the impression of being new. However, there is a solid foundation to build upon. I firmly believe that this application will only improve over time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Lainey
Pharmaceuticals, 51-100 employees
Less than a year
“Wonderful all-around e-QMS
Pros
The design and functionality of this software are efficient and pleasant. The dashboard is easy to navigate, with multiple options for exporting and organizing data. The implementation process went smoothly, and it has facilitated successful collaboration among employees both on-site and off-site. The pricing is great considering all the features it offers!
Cons
Having an app interface would truly be a game-changer.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Irina
Biotechnology, 11-50 employees
Less than a year
“Great tool!
Pros
ZenQMS software is incredibly easy to use, with a very intuitive interface.
Cons
ZenQMS doesn't offer real-time editing of documents.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen
Medical Devices, 51-100 employees
Less than a year
“ZenQMS Product Review
Pros
I find this software application to be simple yet highly effective and efficient for managing various aspects of our organization's quality management system. We primarily use the Document Control and Training modules, and I like how easy it is to create and revise documents and initiate training tasks in a paperless environment. The implementation process was not at all complex, and the support we received from the ZenQMS team during implementation was excellent!
Cons
The metrics capability is somewhat limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Scott
Media Production, 51-100 employees
Less than 6 months
“Great for orginizing your training Docs
Pros
One of the great advantages of this software is that it doesn't have any seat limits or licensing restrictions, which is perfect for a growing company like ours. I also love the tracking features that allow us to keep tabs on who has read and reviewed the documents. Additionally, it notifies all employees about new documents or policies that require review. I personally used it for training, and it provided me with a better understanding of how things operate in my new job. It's also a valuable resource for employees to access documents and find information about company procedures or policies.
Cons
Currently, there are no cons to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adnan
Pharmaceuticals, N/A employees
Less than 6 months
“Comments on Zen QMS
Pros
ZenQMS is very user-friendly, and the vendor provides dedicated support.
Cons
The product is good, but it needs to incorporate more features based on client requirements. The vendor is cooperative and actively working on it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Paul
Pharmaceuticals, N/A employees
Less than a year
“New cloud based quality management system as service solution
Pros
The interface is simple and easy to understand, and the customer service is highly responsive when it comes to troubleshooting and considering design considerations.
Cons
Being a small company and a new provider, there isn't a lot of history yet.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Matt
Pharmaceuticals, N/A employees
Less than a year
“Meet CFR and regulatory requirements without breaking the bank
Pros
It's a great product that is easy to work with, and the team behind it is very responsive.
Cons
It's still an up and coming company, but they are working on ironing out any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9