Jack L.
Small Businesss, 1-10 employees
“Automatic follow-up that delivers”
Pros
Keeping up with leads is much easier for us now thanks to the automatic follow-up and the automatic showing notices are a big help. It also simplifies showing scheduling which makes the whole process feel more efficient.
Cons
The software works really well overall but the lead organization could be a little cleaner and more polished.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracy D.
Not Specified, N/A employees
“responsive support and smart automation”
Pros
This tool has been a big win for us because tenants can get answers right away which has really improved the level of customer service we provide. I also appreciate how the bot walks residents through troubleshooting on their own so problems get handled faster especially after hours and our team can avoid unnecessary trips when they are not needed. The integration with Rent Manager has worked well and the development team has been very quick to respond whenever we share suggestions or need something corrected. Onboarding was also very smooth for our team
Cons
One thing I would still like to see improved is having the bot automatically email a property manager if there is any update or change in the tenant communication after a ticket has already been submitted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10