Real Estate, 1-10 employees
More than a year
“Need to improve reporting”
Pros
Overall it's positive for managing 10 units or fewer but as I expanded, it did not meet my needs. It was free and simple to use, while offering online payments and basic bookkeeping.
Cons
Reporting and ledger management were disappointing. While there were a variety of reporting options, I struggled to handle bookkeeping effectively within the software.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
4
Real Estate, 11-50 employees
More than a year
“Easy to navigate and totally free”
Pros
I have had a good experience with it and the customer service is excellent. It's simple, easy and free great for managing small portfolios.
Cons
Features tend to be limited when managing larger portfolios, which is a bit of a drawback.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Real Estate, 1-10 employees
More than a year
“Does it all for property management”
Pros
It does everything I need to manage my property and I haven't had many issues with it.
Cons
The user interface needs improvement. Tenants constantly face issues using the tenant portal and I often end up spending hours just explaining how to navigate it.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
7
Functionality
5
Real Estate, 1-10 employees
More than a year
“It's been a perfect solution for us”
Pros
It's been good overall, with great customer service. It's generally easy to manage what I need. A key advantage is that our main demographic is partnered with apartments.com, which helps streamline our consumer reach.
Cons
I was not able to reimburse or refund payments directly, it is frustrating. Also, the setup for tenants and guarantors can sometimes be confusing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Real Estate, 1-10 employees
More than a year
“Apartments.com has been awesome”
Pros
The best feature for me has been the customer service. A few times when I had to call, I was pleasantly surprised to speak with a real person who was able to address my issues quickly and effectively.
Cons
Sometimes the website glitches and it's specially frustrating when you need to work on an application and the site is either down or delayed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Real Estate, 1-10 employees
More than a year
“Every landlord needs this”
Pros
The ease of getting signed lease agreements and payments through the platform, free of charge, has been a huge plus.
Cons
I wish I could simply upload a document and have it e-signed along with the rest of the contract, it would make things so much easier.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Real Estate, 1-10 employees
More than a year
“Incredible value for money”
Pros
Apartments.com is an excellent product with exceptional customer support.
Cons
The product's ease of use could be better. For example maintenance tracking could benefit from features like recurring tasks and the ability to prioritize tasks.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Real Estate, 1-10 employees
More than a year
“Small businesses will love this tool”
Pros
You can post listings, receive applications, run credit and background checks, set up leases and use DocuSign, accept payments and send reminders, all in one place.
Cons
They could gather more of the information needed in case of evictions like full SSNs and DOBs, to make the process smoother.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8