Hospitality, 51-100 employees
Less than a year
“Quick updates”
Pros
Updating rates and inventory across multiple channels is very convenient and simple.
Cons
At times the rate shopper does not work properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 101-500 employees
More than a year
“Amazing support every time”
Pros
A big shoutout to their team for being so quick with customer support and helping resolve every issue that comes up without delay.
Cons
For now everything has been going well. If I run into any problems later on I'll definitely share that feedback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 101-500 employees
More than a year
“poor support and delays”
Pros
Everything worked fine for the first few months but lately the support has been disappointing.
Cons
Support has been poor and complaints are not being resolved within the promised turnaround time.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Hospitality, 1-10 employees
Less than a year
“steady OTA control portal”
Pros
Having a single portal to manage inventory and pricing across all OTAs is really convenient. Their team is also very quick to respond, shares solutions on time and is always reachable over a call. Full 5/5 for the support and service!
Cons
Technical issues can take far too long to get resolved. I faced one problem that stayed open for more than 15 business days and still wasn't solved so that definitely needs improvement. The mobile app could also be made more user friendly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Hospitality, 11-50 employees
Less than a year
“Good OTA sync and support”
Pros
The interface feels very user friendly and getting around the system is easy. Customer support has also been excellent with quick response times whenever help is needed. It connects smoothly with OTAs and other platforms while the real time updates and inventory management work really well. The reporting and analytics features are also quite strong and helpful for tracking performance.
Cons
There are occasional lags in the system during busy peak times. The reporting section could offer more customization options and the initial setup can take a fair amount of time. A few integrations still need manual updates and the pricing feels like it could be more competitive compared to similar platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10